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Senior Product Manager, Consumer Payments and Retention

United States, San Jose 204000.00 - 255000.00 USD / Year · Job Posted March 21, 2026
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Job Description

We’re seeking a Senior Product Manager of Consumer Payments & Retention to own payment experience, compliance, and drive subscription retention efforts across the Roku ecosystem.

Job Responsibility

  • Enhance the consumer facing experiences, wherever Subscriptions from Roku are available, for adding and updating methods of payment with a goal of increasing purchase conversion
  • Drive method of payment enhancements, giving users a choice on how they purchase on Roku
  • Define and ship retention mechanisms—smart cancellation save offers, win back pathways, and seamless discovery/subscription into other services
  • Run A/B tests to quantify the impact of features and capabilities across the payment and retention portfolio
  • Collaborate cross-functionally to operationalize payment and purchase compliance requirements in consumer flows and customer communications
  • Partner with Customer Care to design clear, fair refund experiences and policies that balance user trust with operational efficiency

Requirements

  • 5+ years of Product Management experience
  • consumer subscriptions/streaming experience strongly preferred
  • Ability to engage deeply with Engineering on technical details to translate product requirements into scalable solutions
  • proven success delivering high-quality products on time
  • Reputation as a strong collaborator who listens, builds consensus, makes clear decisions, and writes thoughtful requirements
  • Track record of executing plans end-to-end: driving alignment, managing tradeoffs, and unblocking teams to ship reliably
  • Comfort with instrumentation and experimentation at scale: conversion, churn, payment success, and partner health metrics
  • Bachelor’s degree (in Computer Science or a related technical field), MBA preferred

Nice to have

Bonus: Proven track record shipping multi-country products: payments, tax/VAT/compliance, localization, and partner onboarding at scale

What we offer

  • health insurance
  • equity awards
  • life insurance
  • disability benefits
  • parental leave
  • wellness benefits
  • paid time off
  • global access to mental health and financial wellness support and resources
  • commuter benefits
  • retirement options (401(k)/pension)

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