Senior Product Manager

Senior Product Manager - Communications

Phorest

Location:
Ireland

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Phorest we are embarking on new opportunities to bring value to our customers, helping them grow their business. As part of that we are creating a new team focused on Communications. This is taking responsibility for the performance of our existing lines of communication for our customers and their clients as well as opening up and managing new communication channels. As a Senior Product Manager for Communications at Phorest, you own complex, commercially impactful initiatives that span multiple squads or domains. You are an experienced voice of the customer and strategic partners within the Three Amigos unit, connecting discovery and delivery to steward product quality and amplify impact across teams and regions. Senior Product Managers know not only their own domain inside and out but can comfortably talk to other areas that they may not necessarily own but have extended their scope of interest to learn about. You are known for your ability to bring clarity, structure and follow-through to everything you touch. Regions, peers and stakeholders you work with see you as a reliable, trusted partner who ensures that when something is on your plate, it gets done — and done well. Your work focuses not just on building but on building the most impactful things for our customers and for the business. You balance customer insight, commercial awareness and operational discipline to deliver measurable outcomes. You mentor and guide less experienced Product Managers, leading by example through ownership, communication and consistent delivery. You bring sustained clarity, curiosity and momentum to complex initiatives, fostering confidence and cohesion across the organisation

Job Responsibility:

Ownership & Accountability: take full ownership of initiatives from discovery through delivery and post-launch impact tracking
hold yourself accountable to results — ROI, ARR, adoption and customer outcomes — not just delivery
proactively communicate challenges, risks and performance, ensuring clarity and consistent messaging
follow through — ensuring initiatives reach their intended outcome, not just completion
define the product direction for your area, shaping the long-range roadmap, key bets and how we win in the market
recognise the broader system impact of your work and engage other teams early to align dependencies and avoid surprises
exemplify the Phorest Product Management Charter principles at a master level: Customer-Led, Organised, and Outcome-Oriented
Cross-Team Leadership: manage and drive initiatives that span multiple squads, functions, or geographies
bring consistency, communication and coordination across teams, ensuring a shared understanding of what success looks like
lead with influence, not authority — collaborating deeply with design, engineering and product operations, bringing strategic thinking, reducing ambiguity to drive momentum, accountability and creating a clear path forward
resolve blockers where possible and escalate only when necessary — demonstrating resourcefulness and ownership
ensure cross‑functional and regional alignment, partnering with Product Operations, Success, Support, Product Marketing and Regions to ensure readiness, feedback integration and commercial alignment
Customer & Commercial Impact: think commercially: ROI and ARR impact are core lenses alongside customer outcomes in every roadmap decision
deeply understand customer pain points and ground decisions in direct feedback, discovery and data
maintain close partnerships with regional teams, attending customer calls weekly and validating your assumptions in-market
prioritise initiatives that deliver measurable value for both customers and the business — balancing user benefit, commercial return and strategic fit
Product Craft & Communication: are a clear communicator — your documents, pitches and status updates are precise, structured, and insightful
write strong business cases that are written in good time explaining the ‘why’, ‘what’, and ‘impact’ of each major investment
provide clarity for your squads through well-written stories, sharp prioritisation and well-managed backlogs
are proactive in managing stakeholder expectations — ensuring alignment and minimising surprises
challenge design and engineering constructively, as a peer, to arrive at the best solution possible
Mentorship & Collaboration: actively mentor junior PMs — offering feedback, asking where they need help, and stepping in when you can provide support
are approachable and dependable — peers and cross-functional partners know they can count on you to get things done
build trusted partnerships with regions, marketing and other teams by delivering with consistency and clarity
lead with empathy and strength, providing constructive feedback and holding others to the same high bar you set for yourself
Habits & Discipline: exemplify strong PM fundamentals: up-to-date roadmaps, organised backlogs and high quality Agile practises, weekly progress updates and metrics tracking for every initiative
use data to understand and communicate performance — demonstrating awareness of the health of your product area
close the loop post-launch, analysing adoption, gathering insights, and applying learnings to future work
are consistent, disciplined, and organised — setting the tone for operational excellence in your squads

Requirements:

5+ years of Product Management experience with proven track record of successful product launches
Experience leading product strategy and driving significant business outcomes
Track record of managing senior stakeholders and cross-functional teams
Experience setting and tracking key metrics/outcomes for commercial success
Strong analytical skills with ability to distill complex information into clear, actionable insights
Technical Competencies: Adept with tools like Jira and Looker
Deep Understanding of agile methodologies and product development frameworks
Highly experienced at conducting Data analysis and usage optimization expertise
Prior Experience in hair and beauty industry, consumer products, or mobile products
Prior supplier/vendor selection and relationship management experience

What we offer:

Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service
As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection
We help you travel by providing a bike to work scheme as well as tax saver transport tickets
We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause
We care for your family and provide Enhanced Maternity and Paternity Benefits
We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning
Moving house? Phorest employees get 3 moving days

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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