Senior Product Manager, Care and Retail Experience Job at T-Mobile (Bellevue)

Senior Manager, Product Marketing - Channel Enablement

The Senior Manager, Product Marketing & Channel Enablement is a strategic leader...

Location

United States , Bellevue; Overland Park

Salary:

131800.00 - 237700.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent
Acceptable areas of study include Marketing, Business, Communications, Computer Science or related field (Preferred)
10 years marketing & sales and/or relevant experience
7+ years of cross functional leadership experience and experience facilitating and leading strategic planning efforts and driving alignment across an organization
2+ years supervisory and/or leadership experience (Preferred)
Experience with strategic business planning processes in large organizations
ability to lead, facilitate and advise cross functional leaders aligning them to a common purpose
Experience managing, mentoring, motivating and growing a mature and goal-driven functional team
must have strong history of developing people, both technically and individually.
Experience partnering with internal stakeholders (including senior Management)

Job Responsibility

Develop scalable growth enablement frameworks that can be applied across multiple products.
Translate product strategy, growth initiatives, & messaging into prioritized, executable cross-channel plans.
Enable readiness across all customer touchpoints - Retail, Care, Digital Commerce, & Marketing teams through: In-store training and enablement
Rep compensation alignment
Digital and physical merchandising optimization
Digital flow enhancements
Integrated marketing campaigns (CRM, Social, Media, OOH, Base marketing)
Drive disciplined execution with clear performance measurement, feedback loop, speed to market, and quality standards.
Serve as a connective link between Product Owners and Channel Leaders – deeply understanding product growth objectives and advise on optimal channel strategies.
Identify common growth levers across a diverse product portfolio to build reusable execution playbooks.

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits

Fulltime

Principal Customer Experience Manager

The Principal Customer Experience Manager operates as a business owner for assig...

Location

United States , Overland Park; Bellevue

Salary:

96200.00 - 173600.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent relevant experience
8+ years of experience in customer experience, product, process, or digital transformation roles
Proven experience leading complex, cross-functional initiatives across multiple enterprise teams
Demonstrated success owning and improving customer and frontline experiences in digital, retail, or service environments
Experience partnering closely with Frontline Operations (Retail, Care, Virtual Retail, or similar) and Product, IT and/or Engineering
Strong background in process design, experience optimization, and business performance improvement
Strong ability to connect business strategy, customer experience, and technology decisions into clear, actionable direction
Proven success influencing without authority in highly matrixed organizations
Advanced storytelling and communication skills, including confidence presenting to senior and executive leadership
Deep understanding of product development process, customer journey mapping, and frontline enablement

Job Responsibility

End-to-End Journey Ownership & Strategy: Fully own assigned customer journeys end-to-end
Define, evolve, and implement journey strategies
Ensure sustained value post-launch through continuous measurement, learning, and iteration
Customer, Frontline & Performance Insight Leadership: Maintain a constant pulse on customer and frontline pain points
Diagnose root causes behind metric movement
Translate insights into prioritized, outcome-driven recommendations
Cross-Functional Influence & Delivery Leadership: Lead through influence across Product, Design, Engineering, Marketing, Analytics, Operations, and Field teams
Clearly communicate the “why,” expected outcomes, risks, and constraints
Serve as a trusted thought partner to senior leaders
Simplification, Stewardship & Innovation: Proactively find opportunities to simplify processes, experiences, and technology

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays

Fulltime

Senior Retail Sales Assistant

As a Sleep Coach, you will be the face of Resmed in our retail clinic. Your miss...

Location

Australia , Aspley

Salary:

Not provided

ResMed

Expiration Date

Until further notice

Requirements

Retail or customer service experience (2+ years preferred)
Sales-driven mindset
Strong communication skills – confident, compassionate, and adaptable
Attention to detail – from visual merchandising to reporting
Tech savvy – POS experience
Salesforce and Shopify knowledge is a bonus
Healthcare or pharmacy background? Fantastic, but not essential

Job Responsibility

Deliver exceptional service – greet customers, understand their needs, and provide tailored solutions
Achieve sales targets – recommend products and services that improve sleep quality
Maintain store standards – keep displays fresh, manage stock, and ensure the clinic looks amazing
Product expertise – complete training and stay up-to-date on ResMed’s innovative solutions
Customer follow-up – build relationships, check progress, and ensure satisfaction
Operational tasks – handle POS transactions, cash management, and general admin duties
Equipment care – maintain and check trial devices for customer use
Create amazing customer experiences – greet, listen, and guide customers to the right solutions
Drive sales success – achieve targets and celebrate wins!
Keep the store looking sharp – merchandising, stock control, and presentation

What we offer

Full training provided – become a sleep health expert!
Career growth opportunities with a global leader
A supportive, inclusive team culture that values your ideas

Fulltime

Senior Food Service Manager

We are seeking an Senior Food Service Manager to join our Healthcare+ team at Bo...

Location

United States , Boulder

Salary:

65000.00 - 85000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

3–5 years of foodservice management experience required, including direct people leadership
Proven ability to manage 35–40 employees in a fast‑paced environment
Strong front‑of‑house and retail leadership experience strongly preferred
Ability to multitask and prioritize across multiple service areas
Experience with POS systems
proficiency in Microsoft Office and ability to learn new systems quickly
Strong problem‑solving, organizational, and change‑management skills
Experience with inventory management, cost controls, and ad hoc operational reporting
Ability to work effectively with senior leadership and hospital stakeholders

Job Responsibility

Engage, coach, and develop team members using Aramark’s coaching model
recognize and reward performance
Set clear goals
ensure individual and team performance meets objectives and client expectations
Plan and lead daily huddles/briefings
foster a culture of accountability, respect, and service
Hire, schedule, train, evaluate, and, when necessary, discipline staff
manage labor to volume and standards
Oversee front‑of‑house operations (coffee shop, café, food court, quick service), ensuring speed of service, product quality, merchandising, and guest satisfaction
Manage POS/cash handling, promotions, planograms, upselling, and brand standards, including barista and beverage quality

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Senior Director, Customer Experience

The Sr Director, Customer Experience leads the design and optimization of custom...

Location

United States , Bellevue

Salary:

197800.00 - 267600.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business Administration, Marketing, or Related Field (Required)
Master's Degree in Business Administration, Marketing, Customer Experience Management, or Related Field (Preferred)
10+ years leading cross-functional teams to design and optimize customer experience strategies across digital and physical channels (Required)
7-10 years developing and implementing end-to-end customer journey blueprints, including activations, upgrades, and service transactions (Required)
7-10 years collaborating with Product, Digital, Marketing, Retail, Care, and Technology teams to drive unified customer-centered initiatives and digital transformation (Required)
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Leads the design and optimization of end to end customer journeys to ensure interactions are simple, intuitive, and digitally enabled across all customer segments
Identifies and eliminates friction points within customer journeys to reduce customer effort and accelerate the shift to digital-first solutions
Collaborates with Product, Digital, Marketing, Retail, Care, and Technology teams to ensure unified execution of customer-centered strategies
Monitors and analyzes customer experience metrics to assess effectiveness and inform continuous improvement efforts
Develops and implements best practices for customer experience management to ensure operational feasibility and scalability
Participates in other duties or projects as assigned by business management as needed

What we offer

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

Senior National Account Manager - Booker & One Stop

As a pivotal role for the Unilever convenience business, the role of the Senior ...

Location

United Kingdom , Kingston upon Thames

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Customer management & selling essentials - previous experience of performing a CAM role
Wholesale, Convenience & Retail Accounts Experience at Account Management level, ideally with Booker Retail
Prior commercial experience and exposure to P&L
Proven history of working within a team environment
Prior experience of leading and developing direct reports preferable however not essential
Relevant Account Management/Field Sales experience
Experience in Shopper Marketing or Category Management is preferable
Experience across Foods, Health & Well-Being, or Household Cleaning preferable

Job Responsibility

Build strong and sustainable external relationships across a wide range of business from Wholesale, Retail and National Accounts
Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on their categories
Manage the relationship aspects of key customer ‘events’, e.g. launching of new products, cost price changes, breaches of trade terms
Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing across the various business categories
Provide regular performance data and updates to CSP and the BU
Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)
Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored
Work closely with commercial teams to ensure administrative aspects of promotions are completed
Manage the launch of new products with customers, e.g. selling in the new product, designing a launch plan with promotions and shopper marketing activities
Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Operations Team

What we offer

competitive salary and pension scheme
annual bonus
subsidised gym membership
discounted staff shop
shares
flexible and hybrid working environment
support for wellbeing including hubs, programmes and development opportunities

Fulltime

New

Senior Customer Service Advisor

Join us at Barclays as a Senior Customer Service Advisor and help make a real di...

Location

United Kingdom , Wrexham

Salary:

27700.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

pension plan
private medical insurance
life insurance
income protection

Fulltime

Inside Sales Representative

We are looking for a motivated Inside Sales Representative to join a healthcare-...

Location

United States , Concord

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Entry-level or up to 2 years of experience in inside sales, customer service, call center, retail, or a related customer-facing setting
Strong verbal communication skills with the ability to listen carefully, respond with empathy, and guide conversations effectively
Comfortable managing a high volume of calls and balancing multiple customer interactions throughout the day
Results-driven approach with an interest in developing a long-term career in sales
Basic computer skills and the ability to learn company platforms and sales tools quickly
Interest in healthcare, senior support services, or other mission-oriented products is preferred
Ability to build rapport quickly and remain organized with follow-up and pipeline management

Job Responsibility

Engage with inbound and marketing-generated prospects to understand their needs and recommend suitable products, pricing, and service options
Conduct consultative sales conversations with older adults, caregivers, and family members, addressing questions related to dependability, ease of use, and overall value
Turn promising opportunities into new customer accounts by clearly explaining benefits and helping prospects make timely purchasing decisions
Maintain accurate records of customer interactions, lead details, and sales progress within company systems
Manage ongoing follow-up activities to keep prospects engaged and move opportunities through the sales pipeline
Achieve daily outreach expectations, conversion benchmarks, and revenue goals in a fast-paced sales environment
Partner with colleagues and leadership to share feedback on prospect behavior, common objections, and lead performance trends

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

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Senior Product Manager, Care and Retail Experience

Job Description

Job Responsibility

Requirements

Nice to have

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