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Senior Product Manager, Care and Retail Experience

United States, Bellevue 121600.00 - 219400.00 USD / Year · Job Posted December 27, 2025
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Job Description

Are you excited by the opportunity to build the best digital and assisted experiences as part of T-Mobile’s industry-leading transformation across apps and web? Come help us expand our impact in connecting people to their world—whether through T-Mobile postpaid, Metro by T-Mobile prepaid, or one of our other innovative brands. This is your chance to join a team of hard-working product managers who are making the impossible possible. The Product Managers at T-Mobile are innovators, strategists, analysts, and customer evangelists who guide digital product development from conception to launch. Working in close collaboration with Engineers, Designers, Researchers, Marketers, and Business teams, the Digital Product Manager aligns priorities and drives a software development roadmap that transforms how we do business across our brands. The Senior Product Manager, Care and Retail will lead cross functional pods of product managers, engineers, and UX Designers to evolve the end-to-end in store and Care experiences—how customers learn about, explore, purchase and manage products and services while interacting with our award winning Experts. They are the Product leaders at the intersection of the wireless industry, digital and physical world, creating experiences that are on par with the best in tech. The Senior Product Manager must be comfortable operating in a highly matrixed organization, where leadership is driven by influence and collaboration. This role is also responsible for hiring and developing a high-performing team of Product Managers to support products and platforms across the T-Mobile digital ecosystem.

Job Responsibility

  • Works in collaboration with VP's, Director's, peers, and team to develop strategy, plans, and outcomes across T-Mobile’s postpaid and prepaid (including Metro by T-Mobile) journeys. Aligns product strategy with business objectives across both brands
  • Drives cross-functional alignment with Engineering, Design, Research, Marketing, and Business Teams to assess and evolve digital selling experiences across T-Mobile and Metro. Prioritizes features and improvements based on brand-specific customer needs and opportunities
  • Maintains a strong understanding of the wireless industry, Digital and assisted trends, and competitive positioning. Evaluates how emerging trends impact customer journeys for both T-Mobile and Metro by T-Mobile, and informs roadmap innovation accordingly
  • May own the lifecycle management of multiple products supporting both brands
  • Oversees product vision, development of business cases, and roadmap execution across customer acquisition, upgrade, and cross-sell journeys
  • Develops and drives change management strategies that cascade the vision and align team goals with corporate and brand priorities. Ensures clarity of purpose across postpaid and prepaid product teams
  • Provides coaching and execution guidance to Product Management team, ensuring effective delivery of brand-aligned experiences
  • Drives accountability with T-Mobile and vendor partners for performance, funding, and service levels. Facilitates cross-brand budget alignment and collaboration to enhance efficiency and cost management

Requirements

  • Bachelor's Degree in Computer Science, Business, Engineering, IT or equivalent experience
  • 7+ years of relevant Product Management experience in an agile product development environment
  • Product Lifecycle Management Experience in delivering large and complex business/technology initiatives
  • Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders
  • Business Analytics Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data
  • Agile Project Management Experience with Agile backlog/project management tools
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have

Master's/Advanced Degree In Business Administration

What we offer

  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • access to free, year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs
  • Corporate Bonus Target: 20%

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