Senior Product Manager, Care and Retail Experience

• Works in collaboration with VP's, Director's, peers, and team to develop strategy, plans, and outcomes across T-Mobile’s postpaid and prepaid (including Metro by T-Mobile) journeys. Aligns product strategy with business objectives across both brands
• Drives cross-functional alignment with Engineering, Design, Research, Marketing, and Business Teams to assess and evolve digital selling experiences across T-Mobile and Metro. Prioritizes features and improvements based on brand-specific customer needs and opportunities
• Maintains a strong understanding of the wireless industry, Digital and assisted trends, and competitive positioning. Evaluates how emerging trends impact customer journeys for both T-Mobile and Metro by T-Mobile, and informs roadmap innovation accordingly
• May own the lifecycle management of multiple products supporting both brands
• Oversees product vision, development of business cases, and roadmap execution across customer acquisition, upgrade, and cross-sell journeys
• Develops and drives change management strategies that cascade the vision and align team goals with corporate and brand priorities. Ensures clarity of purpose across postpaid and prepaid product teams
• Provides coaching and execution guidance to Product Management team, ensuring effective delivery of brand-aligned experiences
• Drives accountability with T-Mobile and vendor partners for performance, funding, and service levels. Facilitates cross-brand budget alignment and collaboration to enhance efficiency and cost management

• Bachelor's Degree in Computer Science, Business, Engineering, IT or equivalent experience
• 7+ years of relevant Product Management experience in an agile product development environment
• Product Lifecycle Management Experience in delivering large and complex business/technology initiatives
• Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders
• Business Analytics Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data
• Agile Project Management Experience with Agile backlog/project management tools
• At least 18 years of age
• Legally authorized to work in the United States

Master's/Advanced Degree In Business Administration

• annual stock grant
• employee stock purchase plan
• 401(k)
• access to free, year-round money coaches
• medical, dental and vision insurance
• flexible spending account
• employee stock grants
• employee stock purchase plan
• paid time off
• up to 12 paid holidays
• paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs
• Corporate Bonus Target: 20%