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As a Senior Product Manager at Phorest, you own complex, high-impact initiatives that span multiple squads or domains. You are an experienced voice of the customer and strategic partners within the Three Amigos, connecting discovery and delivery to steward product quality and amplify impact across teams and regions. This role is focused on internal products and business systems that power how Phorest operates and scales.
Job Responsibility:
Ownership & Accountability: Take full ownership of initiatives from discovery through delivery and post-launch impact tracking
proactively communicate challenges, risks and performance
define the product direction for your area, shaping the long-range roadmap, key bets and how we win in the market
Cross-Team Leadership: Bring consistency, communication, and coordination across teams
lead with influence, not authority — collaborating deeply with design, engineering and product operations
ensure cross‑functional and regional alignment
Customer Impact: Deeply understand customer pain points and ground decisions in direct feedback, discovery and data
maintain close partnerships with regional teams
prioritise initiatives that deliver measurable value for both customers and the business
treat internal stakeholders as customers
Product Craft & Communication: Write strong business cases
provide clarity for your squads through well-written stories, sharp prioritisation and well-managed backlogs
are proactive in managing stakeholder expectations
challenge design and engineering constructively
Strategic Impact – Scaling Through Efficiency: Identify opportunities where process, automation and tooling can unlock step-change efficiency gains
measure success not just by feature delivery, but by operational leverage gained
build trusted partnerships with regions, marketing and other teams
lead with empathy and strength
Habits & Discipline: Exemplify strong PM fundamentals: up-to-date roadmaps, organised backlogs and high quality Agile practises, weekly progress updates and metrics tracking for every initiative
use data to understand and communicate performance
close the loop post-launch
are consistent, disciplined, and organised
Requirements:
5+ years of Product Management experience with proven track record of successful product launches
Experience leading product strategy and driving significant business outcomes
Track record of managing senior stakeholders and cross-functional teams
Experience building or scaling internal platforms, business systems, or operational tooling is highly desirable
Experience driving organisational efficiency initiatives or automation programmes is a strong advantage
Demonstrated ability to influence senior stakeholders and hold boundaries under pressure
Experience setting and tracking key metrics/outcomes for success
Strong analytical skills with ability to distill complex information into clear, actionable insights
Technical Competencies: Adept with tools like Jira and Looker
Deep Understanding of agile methodologies and product development frameworks
Highly experienced at conducting Data analysis and usage optimisation expertise
Prior Experience in hair and beauty industry, consumer products, or mobile products
Prior supplier/vendor selection and relationship management experience
Nice to have:
Experience building or scaling internal platforms, business systems, or operational tooling
Experience driving organisational efficiency initiatives or automation programmes
Prior Experience in hair and beauty industry, consumer products, or mobile products
Prior supplier/vendor selection and relationship management experience
What we offer:
Private healthcare
2 Wellness Days
an employee assistance program
a free online GP service
competitive Compensation
an Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
a bike to work scheme
tax saver transport tickets
2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause
Enhanced Maternity and Paternity Benefits
a great learning environment and extensive development opportunities
development programs
access to many online resources including LinkedIn learning