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Senior Product Manager, AIOps

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PagerDuty

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

161000.00 - 271000.00 USD / Year
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Job Description:

Senior Product Manager, AIOps to join our diverse, customer-focused team building the industry's best event orchestration and automation capabilities within the PagerDuty Operations Cloud. Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, automated event intelligence will detect anomalies, and AI agents and automated diagnostics and remediation will resolve most issues—so human teams can focus on innovation, not firefighting.

Job Responsibility:

  • Research customer needs, define, and evangelize a roadmap that reflects the strategic vision for AIOps, taking into account business strategy, technical feasibility, and usability
  • Understand our broader Operations Cloud vision and deliver competitive differentiation by deeply integrating with other elements of our product portfolio
  • Partner with a dedicated group of engineers, data scientists, and designers to deliver and iterate on products and features that address critical customer needs
  • Embrace a 'product-led growth mindset' to not only deliver customer value but to also to drive adoption and usage
  • Build partnerships across our integration ecosystem to drive utility, usage and revenue growth

Requirements:

  • 3+ years of experience as a product manager driving the full product lifecycle, including defining and driving success metrics, ideally in B2B SaaS
  • Experience using api-first development practices to design new products and structure requirements
  • Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development
  • Track record of building positive working relationships with engineering, UX design and teams outside of product development
  • Experience working with marketing, sales, and enablement to take a new products to market and driving PLG and SLG adoption post-release
  • Ability to effectively communicate across diverse backgrounds and contexts, and lead through influence using metrics and research
  • Passion for getting things done (and for things you haven't done, you are naturally curious, driven to learn, and unafraid to ask for help)
  • Proficiency with analytics tools and a track record of data-driven decision-making
  • Strong customer empathy and a curiosity-driven approach to learning their needs
  • Deep understanding of applications and infrastructure monitoring and observability systems
  • Strong technical acumen
  • Basic SQL knowledge
  • #ChampionTheCustomer mindset

Nice to have:

  • Experience with AI, ML, or Data Science principles
  • Comfort with SQL or data analysis tools
  • A bachelor's degree in mathematics, data analytics, or computer science or related technical field
  • MBA a plus
What we offer:
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Additional Information:

Job Posted:
November 08, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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