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As a Senior Product Manager, AI Platform at Zuora, you will define and deliver the foundational platform that powers all of Zuora’s AI capabilities. You’ll own the end-to-end architecture—from the agent orchestration layer to user-facing interfaces—that enables intelligent, context-aware experiences across our product suite. Your work will directly shape how enterprise customers interact with AI agents that transform subscription management, billing operations, and revenue intelligence.
Job Responsibility:
Own AI Platform Strategy
Enable AI Across the Zuora Suite
Drive Platform Architecture Decisions
Build Intelligent User Experiences
Establish Enterprise Controls
Evolve Platform Capabilities
Lead Rapid Iteration Cycles
Drive Cross-Functional Execution
Establish External Thought Leadership
Requirements:
8+ years of product management experience with demonstrated success at leading enterprise SaaS or platform companies
at least 2 years focused on AI/ML platforms, developer platforms, or foundational infrastructure products
deep experience building AI/ML platforms, including LLM orchestration, agent frameworks, conversation management, or similar technologies
strong technical foundation in platform architecture, API design, event-driven systems, and distributed architectures
proven success with platform products serving multiple internal and external consumers
strong cross-functional collaboration skills
experience shipping AI features to enterprise customers
data-driven product development approach
executive presence and ability to influence stakeholders
Bachelor’s degree in Computer Science, Engineering, or related technical field
Nice to have:
Experience with agent frameworks and orchestration (LangChain, LangGraph, AWS Bedrock/AgentCore, or similar)
familiarity with MCP (Model Context Protocol) or similar tool-use patterns for AI agents
background in subscription billing, revenue platforms, or enterprise financial systems (Zuora, Salesforce, Oracle, SAP)
experience with real-time communication protocols and event-driven architectures
track record of building platforms that serve both internal product teams and external developers
advanced degree in Computer Science, AI/ML, or a related field
What we offer:
Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
medical, dental and vision insurance
generous, flexible time off
paid holidays, “wellness” days and company wide end of year break
6 months fully paid parental leave
learning & development stipend
opportunities to volunteer and give back, including charitable donation match
free resources and support for your mental wellbeing