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Reporting to the Senior Director of Product, Customer Value, you will be instrumental in defining and executing the vision for a scalable, secure, and extensible AI/ML foundation. You will build the core machine learning infrastructure and developer platform that powers intelligent features across the company, and enables product teams to rapidly develop, evaluate, deploy, and monitor AI solutions with confidence. Please note that this is a hybrid role based in New York City or San Francisco with an expectation to be in office 2-3 days a week.
Job Responsibility
Shape and drive the AI/ML platform strategy and roadmap
Lead continuous discovery with feature teams
Align platform investments to business impact
Define platform solutions in close partnership with Engineering leadership
Requirements
4+ years of Product Management experience, including ownership of highly technical platforms, infrastructure, or developer-facing products
Demonstrated experience partnering deeply with Engineering to ship scalable, reliable systems in production environments
Strong understanding of AI/ML systems and workflows (e.g., model lifecycle, evaluation, deployment, observability), with the ability to translate complex technical concepts into clear product direction
Track record of driving roadmap clarity in ambiguous, fast-moving spaces and delivering measurable outcomes
Experience running continuous discovery with internal users and translating feedback into high-impact platform improvements
Ability to define clear success metrics, service standards, and rollout strategies that drive adoption
Excellent cross-functional communication skills, with the ability to influence senior technical stakeholders without formal authority
Prior machine learning engineering experience is preferred but not required
Nice to have
Prior machine learning engineering experience is preferred but not required
What we offer
Health, Dental, Vision benefits start on your first day
Access to One Medical accounts
HSA and FSA plans with Spring contributing up to $1K for HSAs
Employer sponsored 401(k) match of up to 2%
Yearly allotment of no cost visits to Spring Health network
Competitive paid time off policies including vacation, sick leave and company holidays
Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
Access to Noom
Access to fertility care support through Carrot
$4,000 reimbursement for related fertility expenses
Access to Wellhub
Access to BrightHorizons sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year