Senior Product Manager, AI Literacy

• Serve as the primary product liaison for the AI Coalition for Social Impact, an advisory body of external companies, practitioners, and AI experts.
• Structure and lead coalition meetings related to this initiative, working groups, and review cycles that inform the certification’s competencies, frameworks, and design.
• Translate coalition insights and recommendations into prioritized certification product requirements and roadmap updates.
• Maintain strong relationships with coalition members, ensuring engagement is productive, collaborative, and impactful.
• Own the full product lifecycle - from discovery and design through development, launch, and continuous improvement.
• Prioritize features and enhancements using data, customer feedback, and input from coalition partners and internal subject matter experts.
• Ensure alignment with Responsible AI guidelines and emerging regulatory frameworks relevant to AI literacy.
• Conduct market research, persona development, and analysis to identify opportunities and differentiation.
• Partner with Corporate Marketing to support content development, campaigns, and launch activities.
• Present the product and its impact at industry events, webinars, and partner engagements in collaboration with Marketing and the Blackbaud Institute.
• Define and track success metrics related to certification adoption, learning outcomes, customer satisfaction, and market penetration.
• Conduct ongoing user research and data analysis to inform improvements to curriculum, delivery, and product experience.
• Collaborate with the Blackbaud Institute to publish insights and findings that demonstrate sector impact.

• 8+ years in product management, with at least 3 years in senior-level roles.
• Proven track record of launching education, certification, or SaaS products at scale, including 0-to-1 programs or products.
• Strong understanding of AI concepts, Responsible AI principles, and regulatory frameworks.
• Exceptional communication and stakeholder management skills.
• Data-driven decision-making and comfort with ambiguity and change agility.
• Strategic thinker with ability to translate vision into actionable plans.

Experience in AI/ML, EdTech, or compliance-driven products strongly preferred.

• Medical, dental, and vision insurance
• Remote-flexible workforce
• Wellness Programs
• 401(k) program with employer match
• Flexible paid time off
• Generous Parental Leave
• Donations for Doers
• Pet insurance, legal and identity protection
• Tuition reimbursement program