Senior Product Manager - AI Guest Communications Job at Canary Technologies (New York)

Lead Advanced Analytics, Digital & AI Products

The Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of...

Location

India , Bangalore

Salary:

2940000.00 - 4170000.00 INR / Year

Airbnb

Expiration Date

Until further notice

Requirements

Min 8 or more years in industry experience and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research)
Expert communication and collaboration skills with the ability to work effectively with internal teams in a cross-cultural and cross-functional environment. Ability to conduct rigorous analysis and communicate conclusions to both technical and non-technical audiences
Strong expertise in Python, SQL, A/B testing platforms and best practices
Expertise in EDA, hypothesis testing, significance testing, regression, clustering techniques, concepts of NLP/Text Mining, machine learning and deep learning techniques, language model fine-tuning etc
Understanding of LLM architectures (e.g., prompt chains, retrieval augmentation, orchestration frameworks like LangChain or DSPy)
Data engineering foundations, including ability to work with data engineering teams on pipeline design, metric computation jobs, data model changes, and maintaining reliable end-to-end metric systems
Familiarity with Agentic AI systems, human-in-the-loop design, and AI observability best practices
Experience partnering with internal teams to drive action and providing expertise and direction on analytics, data science, experimental design, and measurement
Experience designing and building metrics, from conception to building prototypes with data pipelines

Job Responsibility

Data thought partner to product and business leaders across marketplace teams through providing insights, recommendations, and enabling data informed decisions
Drive day to day product analytics and build scalable analytical solutions
Develop a deep understanding of how guests and hosts interact with our CS products including but not limited to AI Assistant, IVR and other agent assisting tools to improve the customer experience
Owning the product analytics roadmap, prioritisation & delivery of solutions in the Contact Center Product space
Own projects from start to end: building out timelines, key milestones, providing regular updates to product managers, analytics management and delivery against agreed timelines
Lead end-to-end measurement for AI systems, aligning metrics with business outcomes, user experience, and trustworthiness
Collaborate with engineering to define scalable logging and ensure observability across agentic and LLM workflows
Lead the design and evaluate A/B and causal tests to quantify impact of AI features and optimisations
Translate insights into strategic recommendations for senior leaders
shape product priorities through data

What we offer

bonus or incentives
one or more equity programs
benefits
Employee Travel Credits

Senior Guest Strategist

This role will take a 360-degree approach to the production of finding, research...

Location

United States , Los Angeles

Salary:

Not provided

FlightStory

Expiration Date

Until further notice

Requirements

Strong communication and interpersonal skills, with the ability to interact effectively with high-profile guests and their teams
Ability to analyse social, search, cultural, and audience trends to create a data-informed guest booking strategy
A keen interest in data YouTube, AI and how it can optimise guest booking and management processes
Exceptional organisational and time management skills, with the ability to manage multiple priorities and meet tight deadlines
Availability to attend out-of-hours recordings, including evenings and weekends when needed
Exceptional problem-solving and decision-making skills, especially in limited timeframes
Commitment to organisational tools and systems to optimise workflows and priorities
Passion for delivering seamless, memorable guest experiences and recordings that set the standard for excellence

Job Responsibility

Monitor YouTube, social media platforms, and cultural trends to identify emerging voices, outliers, and high-value potential guests
Analyse social, search, and audience trends to create a data-informed guest booking strategy
Conduct in-depth research on potential guests ahead of pitching
Stay ahead of industry trends to identify untapped opportunities
Work closely with the research team to ideate and execute creative storytelling elements for episodes
When needed, proactively handle administrative tasks, such as securing release forms
Monitor and analyse guest booking trends, providing actionable recommendations
Identify when episodes warrant in-depth documentary-style research
Collaborate with the Head of Research to locate and secure contacts, experts, and contributors
Conduct advanced outreach to potential collaborators

What we offer

Global Travel Included

Senior Payments Operations Manager

As Senior Payments Operations Manager for Procedures, Standards & GTM Readiness,...

Location

United States

Salary:

188000.00 - 235000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of experience in payments, fintech, or financial services, with a focus on operations, enablement, or process management
Proven success in building and scaling operational payment processes across complex, cross-functional organizations
Deep understanding of pay-ins, payouts, operational workflows, forecasting, and exception management, including regulatory, compliance, and policy requirements
Demonstrated ability to translate strategy and policy into actionable, scalable operations
Strong collaboration and stakeholder management skills across Product, Risk, Compliance, Finance, and Operations teams
Analytical and structured thinker with a bias for execution and continuous improvement
Excellent communicator, able to simplify complex concepts and influence effectively across all levels of the organization

Job Responsibility

Operational Enablement & Execution: Partner cross-functionally to operationalize core workflows for Airbnb’s payments platform—including third-party payments, unpaid payouts, blocked third-party payments, dormant accounts, liens, garnishments, and escheatment—ensuring each has clear ownership, documented processes, appropriate tooling, and reliable execution with defined performance metrics and SLAs
Collaborate cross-functionally with Product, Risk, Compliance, Partnerships, Treasury, Customer Support, FP&A, and regional teams to align on workflow design, tooling needs, volume projections, resource planning, and budgeting
Balance control and experience, ensuring operational processes meet policy, risk, and compliance requirements while minimizing friction for guests and hosts
Identify and implement optimization opportunities across money-movement operations, leveraging automation, AI, and data insights to improve accuracy, speed, and scalability
Close ownership gaps by establishing clear accountability, measurable SLAs, and consistent global execution standards
Develop playbooks, procedures, and escalation paths that define how payments operations are executed and governed across markets and teams
May eventually lead directly or indirectly a team of people to enable and execute operations
Policies, Procedures & Standards: Define and maintain clear policies and procedures that guide payment operations, ensuring ownership, consistency, and compliance globally
Embed controls into everyday work so processes meet legal and regulatory requirements without adding unnecessary friction
Keep policies and procedures current and simple, updating them as products, markets, or regulations evolve, and ensuring teams know how to apply them in daily operations

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

New

Senior Product Manager - Digital Guest Journey

We're looking for a dynamic Senior Product Manager to help lead the evolution of...

Location

United States , New York; San Francisco

Salary:

160000.00 - 230000.00 USD / Year

Canary Technologies

Expiration Date

Until further notice

Requirements

5+ years of experience in product management, with a proven track record of successfully launching and managing user friendly digital products
Exceptional analytical skills, with the ability to gather and interpret complex data to drive informed product decisions
Strong leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels
Proven ability to manage multiple complex projects simultaneously and prioritize effectively in a fast-paced, dynamic environment
Demonstrated experience in strategic planning and execution, with a focus on delivering exceptional customer experiences

Job Responsibility

Lead the ideation, technical development, and launch of innovative product solutions across the digital guest journey
Work closely with engineering, design, marketing, and sales teams to bring products to market and develop and grow business opportunities
Define and analyze metrics that inform the success of products, ensuring our solutions meet the highest standards of quality and user experience
Understand Canary Technologies' strategic and competitive position and deliver products that are recognized best in the industry
Conduct extensive user research and gather feedback to deeply understand the needs and challenges of both guests and hotel partners
Make product decisions based on detailed analysis and a deep understanding of the market, user needs, and hospitality technology trends
Foster a culture of innovation and continuous improvement, encouraging the team to think big and take calculated risks

What we offer

Canary Days: company wide days off each month
Self Improvement Club: budget for personal goal purchases
Professional Development Chats: budget for cross functional professional development
Travel Reimbursement: stipend for visiting company offices
Personal Travel Reimbursement: credit for stays at partner hotels

Fulltime

Senior Guest Strategist - The Diary Of A CEO

This role will take a 360-degree approach to the production of finding, research...

Location

United States , Los Angeles

Salary:

Not provided

FlightStory

Expiration Date

Until further notice

Requirements

Strong communication and interpersonal skills, with the ability to interact effectively with high-profile guests and their teams
Ability to analyse social, search, cultural, and audience trends to create a data-informed guest booking strategy
A keen interest in data YouTube, AI and how it can optimise guest booking and management processes
Exceptional organisational and time management skills, with the ability to manage multiple priorities and meet tight deadlines
Availability to attend out-of-hours recordings, including evenings and weekends when needed
Exceptional problem-solving and decision-making skills, especially in limited timeframes
Commitment to organisational tools and systems to optimise workflows and priorities
Passion for delivering seamless, memorable guest experiences and recordings that set the standard for excellence

Job Responsibility

Researching for Guests: Monitor YouTube, social media platforms, and cultural trends to identify emerging voices, outliers, and high-value potential guests
Analyse social, search, and audience trends to create a data-informed guest booking strategy
Conduct in-depth research on potential guests ahead of pitching to Steven
Stay ahead of industry trends to identify untapped opportunities
Guest Booking and Management: Work closely with the research team to ideate and execute creative storytelling elements for episodes
When needed, proactively handle administrative tasks, such as securing release forms
Monitor and analyse guest booking trends, providing actionable recommendations
Documentary Research: Identify when episodes warrant in-depth documentary-style research
Collaborate with the Head of Research to locate and secure contacts, experts, and contributors
Conduct advanced outreach to potential collaborators

What we offer

Global Travel Included

Executive Assistant

Our Head Office department is in the heart of Piccadilly and occupies the 5th & ...

Location

United Kingdom , London

Salary:

Not provided

Fortnum & Mason

Expiration Date

Until further notice

Requirements

Proven track record as an Executive Assistant, supporting senior leaders in a dynamic, fast-paced environment
Resilient and composed, with a positive outlook and the ability to remain calm under pressure while managing shifting priorities
Confident in engaging with senior stakeholders and collaborating across all levels of the business
Digitally fluent, with strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint) and the ability to quickly master new platforms such as D365, Oracle
Forward-thinking adopter of technology, particularly AI, to drive smarter, more efficient ways of working
Articulate, with advanced writing skills that ensure clarity, precision, and attention to detail in all communications
Discreet and professional, consistently handling sensitive information with the highest level of confidentiality
Highly organised and two steps ahead, with strong time-management skills to ensure Executive diaries and priorities run seamlessly
Strategic thinker with initiative, able to anticipate needs and work independently or as part of a team
Authentic brand ambassador, with a genuine passion for Fortnum & Mason, its products and its values

Job Responsibility

Provide strategic administrative support to the Chief Financial Officer and Chief Operating & Innovation Officer, with a strong emphasis on dynamic diary management. This includes managing recurring internal team meetings, external client meetings, event RSVPs, reservations, meeting room bookings and occasional personal admin as required
Monitor and manage multiple Outlook inboxes with precision, ensuring timely flagging, prioritisation, and delegation of tasks to relevant departments
Coordinate weekly Executive Team meetings, preparing agendas, arranging guest speakers, and capturing actionable outcomes - attending 1 in 3
Prepare high-quality materials and presentations for Strategy Days, team meetings, and Board sessions, ensuring executives are consistently equipped and ready
Plan and assist with organisation of quarterly team offsites, attending as needed and coordinating follow-up actions to drive outcomes
Review and format monthly PLC Board reports, liaising with stakeholders to ensure consistency, accuracy, and timely submission
Assist with legal and financial documentation, including preparation, execution, witnessing signatures, secure filing, and tracking deadlines to ensure compliance
Key player in organising internal and external events, including the annual staff party. Responsibilities include sending invitations, managing RSVPs, compiling guest lists, and curating regular social activities to foster team engagement
Arrange complex UK and international travel itineraries, covering air, rail, accommodation, car hire, and visas. Manage travel approvals across the business, ensuring adherence to our travel expenses policy
Process and oversee sales orders via D365, supporting both Executive Team members and replenishment orders required for the Executive offices

What we offer

Competitive salary
A generous store and restaurant discount of up to 40%
25 days holidays (excluded bank holidays) and an extra day off for your birthday
A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
A range of opportunities to develop and grow personally and professionally
Excellent pension scheme

Fulltime

New

Senior Software Engineer - Kubernetes

Identity Platform is seeking for a Senior Software Engineer to join our team and...

Location

Czech Republic , Prague

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Senior/Lead Engineer level experience in software engineering
Extensive hands-on experience in designing and managing high-scale distributed systems in production environments
Prior experience building and deploying services running on Microsoft Azure, Amazon Web Services, Google Cloud or Oracle Cloud Infrastructure
Solid knowledge of Kubernetes platform architecture, working principles and components
Extensive experience with Kubernetes and container orchestration technologies, managed Kubernetes platforms like AKS, EKS, GKE, OpenShift
Prior experience designing and converging existing services to run on container-based platforms
Experience with cloud-native infrastructure automation, and Infrastructure as Code tools (Terraform, Bicep, CloudFormation, Ansible)
Experience in applying modern SDLC and livesite operation principles, such as DevOps, SRE, Platform Engineering
The ability to meet Microsoft customers and/or government security screening requirements is required for this role

Job Responsibility

Work on a self-managed Kubernetes platform hosting critical Identity services processing millions of requests per second, powering hundreds of billions of authentications per day, with challenging availability targets (>99.99%)
Be part of the team shipping critical platform components quickly and safely
Hands-on role designing solutions and shipping them from whiteboard into production

Fulltime

New

FT AM Server Assistant - The George

The George is seeking a dedicated and enthusiastic Full Time Server Assistant to...

Location

United States , Seattle

Salary:

22.00 USD / Hour

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Previous experience as a server assistant or similar role is preferred but not required
Must hold valid authorization to work in the USA
Food Handers Card and MAST permit required
Availability to work evenings, weekends, and holidays
Physical requirements include constant standing, walking, bending, and twisting
Must be able to lift at least 30 lbs
Must be physically capable of performing duties which involve repetitive bending, kneeling, pushing, pulling and lifting of heavy objects

Job Responsibility

Support the servers in creating an outstanding dining experience for our guests by ensuring their needs are met promptly
Set up and prepare dining areas, including arranging table settings and maintaining cleanliness and organization
Welcome guests, providing a warm and inviting atmosphere
Assist in clearing and resetting tables efficiently to ensure smooth service flow
Aid in the delivery of food and beverages to guest tables, ensuring accuracy and presentation
Respond to guest inquiries and special requests with courtesy and professionalism

What we offer

Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
Parking/Commuting Discounts
Medical, dental, and vision insurance available to all full-time employees and their families
Additional supplemental insurance available
Free base employee only medical insurance
Paid meal breaks with complimentary meals served in our Staff Dining room
Learning programs through our Academies
401K Retirement plans with a 4% match for all colleagues
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities

Fulltime

Senior Product Manager - AI Guest Communications

Canary Technologies

Location:
United States , New York ▼
San Francisco

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 30, 2026

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