Senior Product Manager

Senior Product Manager - AI Agents

Microsoft Corporation

Location:
United States , Redmond

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

119800.00 - 234700.00 USD / Year

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Job Description:

Customer experiences are becoming more complex, datarich, and fastmoving. To keep up, organizations need AI systems that can understand context, reason over information, and help move work forward—directly in the flow of work. We are looking for a Senior Product Manager - AI Agents. Our team builds autonomous and assistive AI agents that help customerfacing teams better understand customers, make informed decisions, and take action with confidence. These agents combine natural language interaction, enterprise context, and intelligent orchestration across tools and systems to improve how organizations manage customer experiences endtoend. We are part of Microsoft’s Business & Industry Copilots group, which is a rapidly growing organization that is responsible for Microsoft Dynamics 365 suite of products, Power Apps, Power Automate, Dataverse, AI Builder, role based copilot agents and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered. broader Copilot and Agents ecosystem, focused on delivering trustworthy, highquality AI experiences at enterprise scale.

Job Responsibility:

Design, build, and deliver AI agent experiences that reimagine customer engagement workflows such as prospecting, deal closure, account management, pipeline review and more
Own end‑to‑end product scenarios for autonomous and assistive agents, from problem definition through launch and iteration
Translate real customer and user needs into AI‑first product requirements, balancing usefulness, reliability, and simplicity
Partner closely with engineering, design, and applied science to shape agent behavior, orchestration logic, and user experience
Define and track success metrics including quality, task completion, engagement, latency, and user trust
Drive experimentation and continuous improvement using telemetry, evaluations, and customer feedback
Ensure Responsible AI principles—including transparency, user control, privacy, and safety—are embedded into agent design and delivery
Collaborate across teams building platforms, applications, and integrations to deliver cohesive, end‑to‑end agent experiences

Requirements:

Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience
2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework)
4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn)
4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product)
Experience shipping user‑facing products or features, from concept to launch and iteration
Experience working on AI‑powered, data‑driven, or intelligent systems, including conversational or assistant‑based experiences
Strong ability to collaborate across engineering, design, research, and business stakeholders
Demonstrated ability to operate in ambiguous problem spaces, using customer insight and data to drive clarity and execution
Familiarity with agentic AI concepts, such as autonomous assistance, human‑in‑the‑loop workflows, or contextual reasoning
Experience defining or using quality metrics and evaluations for AI systems
Exposure to Responsible AI, privacy, or compliance considerations in enterprise products

Additional Information:

Job Posted:
March 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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