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This is an opportunity to work on creating a holistic high-scale consumer banking program, from user-facing experiences that feel magical to the tooling that powers them behind the scenes across risk, support, compliance, and more. You’ll dive deep into building new small- and large-scale products for personal customers, and the complexities of domestic and international banking networks, quickly uncovering issues, crafting solutions, and championing their importance across teams. Your ability to wield data with precision will be key to prioritizing and justifying a product roadmap that delivers unparalleled user experiences and integrations. Collaboration is at the heart of what you’ll do. You’ll work closely with internal teams and external partners to design solutions that feel effortless to users, even when the underlying systems are anything but simple. The ultimate goal? To create a banking experience that users describe as secure, reliable, thoughtful, and yes, even magical.
Job Responsibility:
Co-own with design and engineering an ambitious product roadmap for consumer banking products - from 0→1 ideas to continuous improvements and scaling the consumer program
Prioritize areas of product investment using a range of qualitative and quantitative inputs, often to make tradeoffs in a highly ambiguous environment
Be a collaborative powerhouse across Mercury, ensuring stakeholders are aligned on the vision of Personal Banking and feel joint ownership over strategy and results
Work across product surfaces - growth, risk, and core product - and dimensions - mobile and web products - and help us tie it all together
Clearly communicate technical and non-technical product specifications for personal banking product improvements/features to enable efficiency across a wide breadth of stakeholders
Identify opportunities to improve the consumer product experience, enabling both larger and smaller-scale projects
Drive accountability - hold yourself and others accountable in service of great work
Requirements:
7+ years of relevant product management experience in a financial technology company
Experience working on directly regulated products in the banking, insurance, wealth management, or treasury space at a growth-stage startup across a variety of different product areas (risk, growth, mobile, core banking, etc.)
Be technically inclined or comfortable enough with technical concepts to produce detail-oriented requirements that enable your team to ship high-quality features
Be able to balance a deep technical understanding of product and partner requirements with user empathy
Be able to take complex problems and distill them into first principles
Be capable of managing multiple projects simultaneously while keeping a high bar for execution and customer experience
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