Job Description
General Motors is leading a multi-year transformation to redefine how we serve and engage with customers globally. For the GM Commercial business, this means delivering intelligent, connected support for business, rental, and government clients across web, mobile, and advisor-assisted channels. Through an ecosystem of next-generation common-global platforms – including the Commercial Service Platform (CSP), Advisor platform (Salesforce "OneCRM"), Knowledge Management (KM), Digital Engagement tools (Messaging, AI voice and chatbot assistants), and Self-Help portals – we are modernizing the GM Commercial support experience and empowering Fleet customers, dealers, and contact center teams with integrated, digital-first, and AI- and data-driven solutions. We are seeking a Senior Product Manager – Fleet Customer Success Solutions with hands-on experience in enterprise CRM/contact center platforms and complex workflow products. Anchored in the CXP Customer Success Solutions team, this role sits at the intersection of Fleet operations, CSO, CXP, and Engineering – shaping engagement strategy, developing feature roadmaps, optimizing end user adoption, and ensuring that GM Fleet's use of these platforms delivers measurable business value and customer impact, while remaining aligned to global patterns and expansion plans. This is an individual contributor position for an experienced product professional who thrives in cross-functional environments, excels at problem-solving, and is passionate about driving transformation at scale in the Customer Experience domain.
