Senior Product Manager

Be a key part of Circle K's journey creating the future of customer experience t...

Location

United States of America , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Extensive product management and B2C industry experience
5-7 years of successfully delivering user value
Strong strategic thinking, storytelling and decision-making abilities
Ability to use customer data and analytics to derive insights
Proven track record of leading high-impact product initiatives
Strong partnership with technology teams
Strong mentor of product managers
Ability to manage complex stakeholder relationships
Excellent cross-functional leadership and communication
Experience working in a global and matrixed organization

Job Responsibility

Create compelling personalized experiences that spark customer engagement at point of sale
Deepen customer relationships and increase retention
Prompt upsell to maximize customer lifetime value
Define product vision for in-transaction engagement
Manage product roadmap
Leverage data to understand customer behavior
Collaborate with other retail product managers to ensure cohesive experience

Fulltime

Customer Success Manager

AutoRABIT was founded in 2015 to help organizations in regulated industries rega...

Location

United States

Salary:

80000.00 - 100000.00 USD / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

Exposure to customer-facing roles, preferably involving cloud-based/SaaS technology, with a willingness to collaborate with senior stakeholders
Developing presentation skills, and cultivating a personable, positive, and approachable demeanor
Eagerness to quickly grasp and articulate technological and business concepts
Developing verbal and written communication skills
Demonstrated empathy for customers and a passion for contributing to revenue and growth
Developing collaborative, persistent, and self-directed work habits
Basic proficiency using tools such as Salesforce, JIRA, GIT, Zoho, and /or similar Customer Service Portals
A bachelor's degree in a relevant field or equivalent practical experience
An interest in pursuing a career in Customer Success, with an eagerness to learn from senior team members
Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live in and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role

Job Responsibility

Develop a foundational understanding of customers' business and technical objectives, working alongside senior team members to contribute to the creation of strategic joint success plans with clear objectives, milestones, and measurable KPIs
Contribute to the customer's P2V (Purchase to Value) journey, assisting in protecting recurring renewal revenue, and exploring opportunities to enhance Net Retention Rate (NRR)
Ensure customers realize value from their AutoRABIT products, promote license utilization, and collaborate with cross-functional teams to encourage adoption and successful renewals
Assist in monitoring product adoption, customer satisfaction, and overall health scores, contributing to the enhancement of future lifetime value
Support efforts to drive new business growth by cultivating customer advocacy and reference-ability
Collaborate with customer support services, aiding in effective handling of enhancement requests and escalations
Participate in guiding customers through significant service milestones, such as upgrades, new releases, and new features
Collaborate with customer-facing account teams and executives from various departments (sales, support, professional services, engineering, renewal, and partners) to contribute to overall platform success
Contribute to utilizing customer surveys for product and service feedback, assisting in shaping the product roadmap and promoting continuous performance improvements
Responsibility to adhere to set internal controls

Fulltime

Senior Director, Enterprise Customer Success

PagerDuty is a global leader in digital operations management, enabling customer...

Location

United States , Atlanta

Salary:

180000.00 - 275000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
Take on new challenges and the ability to work through uncertainty
Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
A four year degree or equivalent
Demonstrated ability to manage customer accounts in conjunction with sales organizations
Consistently delivering against targets
reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve

Job Responsibility

Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations
Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful
Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale
Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
Forecast renewals by working cross functionally with sales, renewals and operations

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Senior Director, Enterprise Customer Success

As the Regional Vice President, North America Customer Success, you will lead a ...

Location

Canada , Toronto

Salary:

192000.00 - 264000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
a four year degree or equivalent
demonstrated ability to manage customer accounts in conjunction with sales organizations
exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter.

Job Responsibility

Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
build and sustain a team of high performing leaders who embody our values, establish trusted advisor relationships and focus on making every customer successful
key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University
drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes
establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects

What we offer

Competitive salary
comprehensive benefits package from day one
flexible work arrangements
company equity
ESPP (Employee Stock Purchase Program)
retirement or pension plan
generous paid vacation time
paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Senior Director, International Customer Experience

The Senior Director, International Customer Experience provides strategic leader...

Location

New Zealand , Wellington

Salary:

Not provided

Follett Software

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Management, or related field
advanced degree preferred
10+ years in customer experience, customer success, technical support, professional services or related post-sales functions
7+ years in a senior leadership role managing global or multi-regional teams, including customer experience, customer success, technical support, or related post-sales functions within a global software or technology company
Demonstrated ability to lead cross-functional, geographically distributed teams in a fast-paced, customer-focused environment
Strong operational management skills with experience optimising workflows, resources, and processes to drive efficiency and quality
Track record of improving customer satisfaction, retention, and engagement through strategic initiatives
Experience partnering with Product, Sales, Marketing, and Development teams to address customer needs and influence product direction
Expertise in developing and delivering scalable training, communication, and support programs
Strong problem-solving and decision-making skills, with the ability to manage complex or high-impact customer issues

Job Responsibility

Provide strategic leadership for all post-sales customer experience functions globally, including Technical Support, Customer Success and Professional Services
Work with CX leaders to improve business processes that improve our ability to support our customers effectively and achieve productive use of all Follett products and services
Work with the respective leaders to help improve operational efficiencies and the customer experience by identifying needs, addressing challenges, and optimising workflows
Foster collaboration and knowledge sharing among global support, success, and professional services teams, promoting a unified “global team” culture
Partner with Marketing and Sales to align on customer communications, promote new features, and identify opportunities for customer engagement
Maintain up-to-date expertise in company products and services, enabling the team to deliver accurate and informed services and support
Foster change management and new process implementation to enhance efficiency and the customer journey
Monitor customer satisfaction metrics, case ticket trends, utilization trends, implementation time to value metrics, project volume, and overall performance data to identify opportunities for improvement and report results to executive leadership
Oversee a global support team responsible for responding to customer inquiries via phone, email and online via a customer portal
Partner with product management and development to ensure customer-reported issues are documented, escalated, and addressed promptly, while contributing insights for product improvements

What we offer

Fully remote work
Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching
Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans
Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time
Retirement savings with employer match, vesting every pay period
Flexible Spending Accounts for healthcare and dependent care
Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services
Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success

Fulltime

Chief Product & Marketing Officer

The Chief Product & Marketing Officer (CPMO) is an Executive Committee role with...

Location

United Kingdom , London

Salary:

Not provided

Kroo Bank

Expiration Date

Until further notice

Requirements

Senior commercial and product leadership experience within a digital bank, challenger bank, fintech, or technology-led financial services business
Proven track record scaling customer growth and revenues
Hands-on experience operating in a fully regulated UK banking environment (PRA / FCA)
Experience building commercial engines in high-growth environments with limited legacy infrastructure
Ability to move from MVP propositions to scaled, repeatable revenue models
Comfortable balancing experimentation with regulatory discipline
Strong background in product-led growth for consumer and / or SME banking products (current accounts, savings, lending)
Experience monetising free or low-fee propositions through adjacencies (interest margin, lending, partnerships)
Deep understanding of customer behaviour
Expertise in unit economics, contribution margin, and lifetime value modelling

Job Responsibility

Product strategy and governance: Continue to develop a compelling differentiated vision for the bank, and inspire Kroo’s people to make it happen
Provide executive leadership for the Product function, overseeing product strategy and lifecycle management across deposits, lending, payments, and related services - ensuring product strategy and roadmap support Kroo’s commercial objectives and customer proposition
Develop close partnerships with engineering, design, QA, and other functions to pursue optimised ways of working and high quality delivery
Develop market and customer research, define segment strategies, value propositions, and go-to-market plans, ensuring propositions are competitive, differentiated, and economically sound
Develop strategic partnerships to expand reach, capabilities, and revenue streams, evaluating fintech, platform, and ecosystem opportunities
Strengthen end-to-end product governance, including product lifecycle management, prioritisation, change control and delivery outcomes
Ensure the product roadmap is appropriately resourced, sequenced and controlled, balancing delivery pace with operational readiness and regulatory compliance
Commercial strategy and planning: Lead the development and execution of Kroo’s commercial strategy, ensuring alignment to the Bank’s overall strategic plan and financial targets
Identify growth opportunities across products, segments, and channels
Own the annual commercial plan and medium-term outlook covering revenue, margin, product performance and customer propositions

Fulltime

Senior Data Scientist, Decisions

Rocket Money is looking for a Senior Data Scientist to drive marketing efficienc...

Location

United States , San Francisco, CA; Washington, D.C.; New York City, N.Y.; Silver Spring; Miami; Denver

Salary:

180000.00 - 220000.00 USD / Year

Truebill

Expiration Date

Until further notice

Requirements

6+ years of professional experience in data science
Proficiency in SQL
Proficiency in at least one scripting language
Proficiency in statistical modeling
Proficiency in engineering scalable experimentation solutions
Expert level experiment design and assessment skills
Direct experience building production grade tooling for operational use by teams of internal decision makers
Experience driving marketing and product strategy with experimental and observational data
Experience working with engineering teams to design optimal feedback signals between applications and ad networks or build experimentation platforms
Proven ability to collaborate across teams and communicate technical insights effectively

Job Responsibility

Lead internal marketing effectiveness measurement and estimation approaches
Lead projects from start to finish
Design and conduct experiments to estimate the impact of marketing and product strategies
Lead a systematic marketing and product experimentation program
Contribute to product experimentation via expert level experimental design, assessment, and collaboration with product managers
Work with data engineering and analytics teams to build scalable and durable machine learning to data analytics pipelines
Build, test, and deliver internal facing predictive tools
Effectively design and assess experiments for a variety of user facing experiences
Mentor other members, participate in code reviews, and ensure quality in production systems
Work with engineering teams to design and architect predictive feedback mechanisms for digital ad networks and add new features to our in-house experimentation engine

What we offer

Health, Dental & Vision Plans
Life Insurance
Long/Short Term Disability
Competitive Pay
401k Matching
Team Member Stock Purchasing Program (TMSPP)
Learning & Development Opportunities
Tuition Reimbursement
Unlimited PTO
Daily Lunch, Snacks & Coffee (in-office only)

Fulltime

Senior Account Manager, Commercial Accounts - EMEA

In this senior individual contributor role, you will be responsible for managing...

Location

Ireland , Dublin

Salary:

Not provided

Vanta

Expiration Date

Until further notice

Requirements

5+ years of experience in Account Management, or Sales roles in B2B SaaS
Proven track record of consistently exceeding revenue targets (>100% attainment)
Experience managing complex, multi-year contracts and navigating enterprise procurement
Background in security, compliance, GRC, or related technical domains preferred
Strategic Thinking: Ability to develop and execute long-term account strategies
Commercial Acumen: Strong negotiation skills and proven ability to structure complex deals
Relationship Building: Executive presence with ability to build relationships at C-level
Product Knowledge: Ability to quickly become a subject matter expert on Vanta's platform and the compliance/security landscape
Consultative Approach: Skilled at discovery, identifying pain points, and positioning solutions
Data-Driven: Comfortable using metrics and analytics to drive decisions and demonstrate ROI

Job Responsibility

Own and exceed revenue targets for assigned book of business, including renewals, upsells, and expansion
Develop and execute strategic account plans to maximise customer lifetime value
Identify and close expansion opportunities across Vanta's product portfolio
Navigate complex procurement processes and multi-stakeholder sales cycles
Partner with Customer Success to ensure seamless customer experience and identify growth signals
Manage a portfolio of high-value strategic accounts across EMEA, including enterprise customers with complex organisational structures
Build and maintain executive-level relationships with C-suite and senior decision-makers
Conduct Quarterly Business Reviews (QBRs) and strategic planning sessions with key accounts
Serve as the voice of the customer internally, advocating for customer needs and influencing product roadmap
Develop deep understanding of customers' compliance, security, and GRC requirements

What we offer

Industry-competitive salary and equity
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and mobile phone stipend
Commuter benefits, including bike to work scheme and tax commuter ticket scheme
Pension matching
25 days of Annual Leave per year
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events

Fulltime

Senior Product Manager – Customer Lifetime Value

Smartbox Group

Location:

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 24, 2026

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