Job Description:
Hostaway is a SaaS scale-up that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry. As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here. Hostaway Communications is engineered for property managers who can’t afford missed messages, slow responses, or operational bottlenecks. Our platform is built to handle high volumes with reliability built-in from the ground up. Helping our property managers automate routine communications with guests and staff, reduce manual workload, and ensure every interaction is tracked and delivered, even during peak demand. By connecting the right people with the right information at the right time, Hostaway empowers teams to deliver seamless guest experiences while driving operational efficiency and unlocking new opportunities for growth. As a Senior Product Manager, Communications, you will drive the evolution of a system designed for scale and precision, you will expand AI-powered intelligent automation and analytics capabilities that quietly drive efficiency—helping customers control costs, minimize errors, and deliver consistently fast, high-quality guest experiences. You will understand the exact needs and communication pain points of our customers and are able to work with design, engineering and your peers on building intuitive solutions that solve real user problems. You’ll collaborate closely with engineering, design, and customer-facing teams to ensure every release delivers tangible improvements in speed, accuracy, and operational clarity. Your decisions will be grounded in real customer workflows and data, always with an eye toward measurable impact.
