Senior Product Management, Teams Agent Job at Microsoft Corporation (Redmond)

Senior Associate, Product Management - Agent Servicing Platform

Product Management at Capital One is a booming, vibrant craft that requires reim...

Location

United States , McLean; Richmond; New York

Salary:

101100.00 - 138400.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Bachelor’s degree or military experience
At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Job Responsibility

Apply discovery and research techniques to solve internal customer pain points
Break down business epics into features and further into user stories
Write acceptance criteria and lead grooming efforts with the tech team
Drive day-to-day prioritization of work, troubleshoot reported issues, and oversee releases
Establish and maintain a high level of credibility with stakeholders
Evaluate and explore new technical approaches to solve customer needs

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Fulltime

Senior Manager, Product Management - Credit Bureau Disputes Lead

Senior Manager, Product Management - Credit Bureau Disputes Lead. Product Manage...

Location

United States , McLean; Richmond; Chicago; New York

Salary:

182500.00 - 249900.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

At least 5 years of experience working in Product Management
A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Job Responsibility

Leading tech teams that are actively building out our end-state experience for Credit Bureau disputes
Working with multiple aspects of the Card Business
Solving critical problems for our agents and customers

What we offer

Performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits

Fulltime

Senior Product Manager, Agent Builder

Plaud is building the next generation intelligence infrastructure and interfaces...

Location

United States , San Francisco

Salary:

170000.00 - 200000.00 USD / Year

Plaud

Expiration Date

Until further notice

Requirements

Bachelor’s degree or higher in Computer Science, Software Engineering, or a related field
At least 5 years of experience working in global companies
At least 1 year experience building agent product that has achieved 0–1 adoption by users
Capable of building demos using vibe coding
Good knowledge of engineering and AI
Comfortable working across time zones and collaborating asynchronously
Strong communication skills with empathy
Adaptive, collaborative, and proactive in driving outcomes

Job Responsibility

Own the vision, strategy, and roadmap for the Plaud Agent Builder Platform, enabling users and partners to build, customize, and deploy AI agents seamlessly
Define and drive core product capabilities — including agent orchestration, workflow design, integrations, and developer/creator tools — balancing innovation speed with scalability and reliability
Collaborate cross-functionally with AI research, engineering, design, and business teams to ship platform features that expand the ecosystem and user adoption
Understand and translate market/user insights into platform improvements, ensuring Plaud’s agent builder becomes the industry standard for AI-native productivity tools
Measure impact and iterate fast — own key growth and engagement metrics while leading experiments that improve developer and creator success on the platform

What we offer

Top-tier healthcare for employees and dependents, including dental and vision, and a generous employer subsidy
401(k) plan for full time employees with company matching
Unlimited PTO, plus 13 paid holidays
12 weeks of paid time off to spend time with your new family, regardless of gender
New hires are equipped with their choice of new top-of-the-line laptops and workstation setups
Best office equipment
Annual offsites
Free office drinks and snacks

Fulltime

Senior Product Manager - Teams Messaging Experiences (Core UX)

Microsoft Teams is the fastest growing business application in Microsoft’s histo...

Location

United States , Redmond

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience
2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework)
4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn)
4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product)

Job Responsibility

Building UX systems and consider consequences of a central design on all the experiences built on top of it
Responsible for adapting the foundational principles Teams is built on to support new ways of working, supporting collaboration between individuals, groups, and agents, in channels, chats, and meetings
Defining principles and incorporate feedback without losing sight of core goals
Advocating the proposed solution with stakeholders, finding creative solutions to account for their requirements while maintaining a simple experience for customers
Communicating detailed requirements to engineering partners, zoom out to story-tell the end-to-end experience to executives

Fulltime

Senior Product Manager - PowerPoint Agent

We are seeking a Senior Product Manager equipped with the skills to navigate the...

Location

United States , Redmond

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience
5+ years collaborating across cross-functional teams and managing stakeholders to deliver customer-driven decisions
5+ years of data driven product development and decision making with experience defining success and metrics throughout the feature development lifecycle
5+ years of developing features based on interaction design principles and user research, translating insights into effective, practical design solutions
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Job Responsibility

Define and execute the strategy and feature iteration roadmap for core tools and capabilities of the PowerPoint Agent
Identify user pain points and opportunities by conducting market research, analyzing customer feedback, and engaging with users
Partner with engineering, design, applied science, and marketing teams to build, test, and refine innovative AI-driven features
Translate complex AI concepts and capabilities into intuitive, user-friendly experiences that empower PowerPoint users
Monitor product performance, set success metrics, and iterate rapidly based on user data and business goals
Ensure compliance with privacy, security, and ethical guidelines for AI in productivity tools
Advocate for the user and promote a culture of continuous improvement and experimentation

Fulltime

Senior Product Manager, Disputes & Agent Enablement

OnePay is seeking a high-potential Product Manager (PM) to join our Agent Servic...

Location

India , Noida

Salary:

Not provided

OnePay

Expiration Date

Until further notice

Requirements

6-8 years of experience in Product Management, Business Analysis, or Product Operations
Experience in FinTech, Payments, or Customer Support Operations (CS/CX) is highly preferred
Understanding of Disputes/Chargebacks is a massive plus
Comfortable working with internal tooling platforms (e.g., Retool, Zendesk, Salesforce) and issue tracking (Jira)
Comfortable using data (SQL is a plus) to prove a point
You are the translator between Ops Agents and Software Engineers. You can speak both languages fluently
You are willing to roll up your sleeves, sit on the call center floor, and dig into the details to solve problems

Job Responsibility

Own the Disputes Product Experience (50%): Workflow Logic: Manage the end-to-end "Happy Path" and exception flows for customer disputes (Fraud, Billing, Service issues) within our internal tools (Retool, Zendesk)
Self-Service Management: Own the operational logic for our in-app Disputes Self-Service flows. You will determine what questions we ask customers to automate claims and reduce contact volume
Requirements Gathering: Translate complex banking regulations and operational needs into clear User Stories and PRDs for the engineering team
Drive AI Tooling Validation & Adoption (30%): The "First Tester": You will be the first line of defense for our new Agent Tooling Initiatives. You will test these tools side-by-side with agents to validate accuracy before full rollout
Feedback Loops: Establish structured feedback channels. Instead of vague reports, you will provide the US Tech Leads with concrete examples of issues, "hallucinations", or tuning opportunities from the production floor
Change Management: Drive the adoption of new features on the floor. If a tool isn't being used, your job is to find out why and fix the friction
Operational Intelligence (20%): Shadowing & Empathy: Spend dedicated time shadowing Agents (Voice, Chat, Disputes Ops) to identify bottlenecks that remote Product Managers might miss
Data Analysis: Monitor key metrics like Disputes Auto-Resolution Rate, Agent Co-Pilot Usage, and Back Office Handle Time to prioritize your backlog

What we offer

Competitive salary, stock options, and benefits from Day 1
Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs
Hybrid work model (Noida BPO office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays)
Monthly transport and work-from-home allowances
A high-growth, mission-driven, inclusive culture where your work has real impact

Fulltime

Senior Product Marketing Manager - Agent 365 Enablement

AI agents are becoming increasingly ubiquitous across all types of industries an...

Location

United States , Redmond

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Marketing, Computer Science, Business or related field AND 3+ years experience in business OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 5+ years experience in business OR equivalent experience
5+ years of experience in product marketing with focus on enterprise IT
Analytical and synthesis skills – able to distill multiple complex technical domains into simple concepts
Excellent communication and presentation skills, with the ability to influence and engage stakeholders at all levels
Proven ability to manage multiple projects simultaneously and work in a fast-paced environment
Ability to think strategically and drive change in a cross-functional organization
Problem-solving skills and a proactive approach to identifying opportunities and challenges
Experience with and passion for one more of the following: Microsoft 365 Copilot, generative AI, and enterprise IT/security tools

Job Responsibility

Lead launch readiness and enablement for the Agent 365 business, shepherding the product from preview through general availability
Translate complex platform, security, and governance concepts into clear, actionable guidance and content tailored to sellers, partners, and solution architects
Create and maintain compelling seller‑facing content including pitch decks, value frameworks, competitive guidance, frequently asked questions (FAQs), talk tracks, and scenario‑based selling motions
Ensure enablement materials reflect current product reality, roadmap direction, and customer value
Partner with sales, partner marketing, and readiness teams to deliver enablement through the appropriate channels and cadences, and ensure Agent 365 is represented clearly and consistently across major field moments (e.g., launches, events, go-to-market waves)
Act as the single‑threaded owner for Agent 365 field and partner readiness across Microsoft and the ecosystem
Work closely with Product Management, Engineering, and inbound Partner Marketing Manager (PMM) to stay deeply connected to product direction and priorities
Collaborate with sales and partner sales leadership and stakeholders to continuously refine enablement content and tactics based on performance, feedback, and field signal
Provide guidance on customer scenarios, objections, and comparative positioning in a
Operate independently with a high degree of ownership and judgment in a fast‑moving, ambiguous environment

Fulltime

Director / Senior Director of Product Management - Agentic Platform & MCP Strategy

Bloomreach is seeking a senior product leader to define and drive the product vi...

Location

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

10+ years of product management experience, with significant time spent on platform or infrastructure products
Strong Business experience in terms of thinking through how to monetize and drive value through a platform
Experience working with partners
Proven experience leading cross-cutting platform initiatives across multiple product teams
Strong technical fluency: API design, distributed systems, microservices & cloud-native architectures
AI/ML platforms or AI-enabled products
LLM architecture and conversational commerce patterns
Experience working with ecosystems and partners, including external developer platforms
Ability to operate effectively at both strategic and execution levels
Strong communication skills with technical and non-technical stakeholders

Job Responsibility

Product Vision & Strategy: Define and own the product vision and strategy for Bloomreach’s MCP server as a core platform capability
Translate Bloomreach’s agentic platform vision into concrete, phased product outcomes
Establish clear product principles for agent orchestration, interoperability, extensibility, and trust
MCP & Agentic Platform Leadership: Drive the design, orchestration and functional specification of multiple MCPs
Coordinate and synthesise agentic solutions with engineering to shape APIs, contracts, and abstractions that scale across teams and products
Balance short-term delivery through customer beta programs with long-term architectural integrity
Ecosystem & Partner Enablement: Define how ecosystem partners integrate into the Bloomreach MCPs
Own the partner-facing product experience: APIs, SDKs, documentation, and onboarding flows
Collaborate with Partnerships and Developer Relations to drive adoption and feedback loops
Cross-Product Alignment: Align product leaders across Bloomreach applications to ensure consistent agent integration patterns

What we offer

A great deal of freedom and trust
Flexible working hours
Work virtual-first with several Bloomreach Hubs available across three continents
Company events
5 paid days off to volunteer
People Development Program
Communication coach
Leader Development Program
$1,500 professional education budget annually
Employee Assistance Program with counselors

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Senior Product Management, Teams Agent

Job Description

Job Responsibility

Requirements

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