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Senior Product Engineer - API & Integrations

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Intercom

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Location:
Ireland , Dublin

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few. We are looking for a Senior Engineer to join the team that builds and maintains a wide range of APIs and core services that support customer data management and integrations. We empower our customers and developers to move their data to best leverage our AI Agent, including Intercom’s MCP functionality. Our team also manages strategic integrations with apps like Salesforce, Stripe, Shopify, and others, ensuring seamless data synchronization across external systems.

Job Responsibility:

  • Contribute to all phases of software development including ideation, prototyping, design and implementation
  • Collaborate with Product, Design, and Partnerships teams
  • Design, develop, and maintain Intercom’s APIs
  • Build and enhance our strategic integrations with apps like Salesforce, Stripe, and Shopify
  • Implement systems to monitor what we have built
  • Lead complex team level projects from ambiguous customer problems to delivered technical solutions
  • Build using the best tools in the industry
  • Play an active role in the hiring, mentoring, and career development of other engineers
  • Raise the bar for technical standards, performance, reliability, and operational excellence across Intercom

Requirements:

  • 5+ years industry experience in a software engineering role
  • Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.)
  • Proficient with standard software engineering methodologies, e.g. unit testing, object-oriented design, data structures, code reviews, design documentation, and utilising observability tooling
  • Experience collaborating directly with product teams and designers
  • Understanding of modern web apps and distributed systems
  • Ability to learn quickly, iterate, unblock yourself, and persist until the right problem is solved
  • Experience modeling data to solve problems
  • Experience with creating and consuming APIs and API documentation
  • Some hands-on cloud provider experience (preferably AWS)
  • Strong problem-solving skills and a collaborative mindset
  • Experience as a technical lead for team level projects
What we offer:
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews
  • Pension scheme & match up to 4%
  • Life assurance
  • Comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave
  • 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme
  • Secure bike storage
  • MacBooks are our standard, but we also offer Windows for certain roles when needed

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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