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Senior Product Engineer - AI Platform

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Intercom

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Location:
Ireland , Dublin

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We’re looking for Senior Product Engineers to join the AI Infrastructure team to help Intercom build AI-powered products. Product Engineers in AI infrastructure work closely with other ML engineers and our ML Scientists teams. You will deeply understand our product, our ML tech stack, how we develop product, and how we can accelerate that process further.

Job Responsibility:

  • Build the systems that power Intercom’s flagship AI products
  • Work alongside our ML engineers and ML Scientists to bring proof-of-concept code to production
  • Partner with ML engineers and ML scientists to build the underlying platform
  • Contribute to all phases of software development including ideation, prototyping, and implementation and testing
  • Play an active role in the hiring, mentoring, and career development of other engineers
  • Raise the bar for technical standards, performance, reliability, and operational excellence

Requirements:

  • 5+ years of experience shipping high-quality products, preferably backend
  • Deep knowledge of a high-level programming language (for example, Python, Ruby etc.)
  • Strong willingness to fight for good outcomes
  • Ability to deep dive into any part of the tech stack
  • Bias towards progress over perfection
  • Excited about progress in the AI space

Nice to have:

  • 1+ year of experience building ML-powered products
  • Built or used ML platforms before
  • Deep understanding of some distributed systems (e.g. database, caches, queues, streams)
  • Statistics fundamentals
What we offer:
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews
  • Pension scheme & match up to 4%
  • Life assurance
  • Comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave
  • 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme
  • Secure bike storage
  • MacBooks are our standard, but we also offer Windows for certain roles when needed

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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