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Senior Product Engagement Manager for Clarity - you will play a critical role in shaping the early customer experience and guiding strategic product direction during trials. Operating at the intersection of Product, Customer Success, and Go-to-Market, you will help define how customers adopt, evaluate, and realise value from an emerging product category.
Job Responsibility:
Help define and manage the Clarity trial program end-to-end, including POCs, pilots, onboarding, and early deployments
Run experimentation programs, including A/B tests and hypothesis-driven trials, to understand what drives activation and engagement
Analyse customer behaviour, usage patterns, and performance data to identify insights and improvement opportunities
Act as a product owner for trial-related workflows, translating learnings into clear requirements, recommendations, and prioritised opportunities for Product and Engineering
Identify friction points - technical, experiential, or organisational - and coordinate cross-functional solutions
Build strong relationships with stakeholders at both new and existing customers across eCommerce, digital, IT, and product teams
Provide Sales with early value stories, proof points, and risk indicators emerging from trials
Contribute to building scalable playbooks, onboarding materials, and experimentation guidelines
Help establish trial metrics, health indicators, and early success criteria
Requirements:
4–6+ years of experience in Customer Success, Product Management, eCommerce, Operations, Growth, or similar roles
Proven experience designing and running A/B tests, experimentation programs, or structured discovery initiatives
Background working with SaaS, eCommerce, AI, or fast-moving startup environments
Demonstrated ability to operate effectively in ambiguous, evolving product landscapes, where processes and responsibilities shift
Experience collaborating with Product and Engineering teams to translate customer insights into clear requirements or solution proposals
Strong analytical skills with the ability to interpret usage data, identify patterns, and derive actionable insights
Comfortable leading customer-facing engagements across both new and existing accounts, particularly during early product adoption phases
Product-minded and curious, able to frame problems, define hypotheses, and contribute to product direction
Naturally collaborative and comfortable blurring traditional role boundaries to drive clarity and progress across teams
Proactive, resourceful, and able to create structure in environments where frameworks are still being defined
Strong communicator capable of building trust with customers and internal stakeholders across eCommerce, digital, IT, and product functions
Organised and reliable, with the ability to manage multiple trials, experiments, and cross-functional initiatives simultaneously
Analytical and outcome-oriented, motivated by measurable customer impact and continuous improvement
What we offer:
A great deal of freedom and trust
Flexible working hours
Work virtual-first with several Bloomreach Hubs available across three continents
Company events
5 paid days off to volunteer
People Development Program
Communication coach
Leader Development Program
$1,500 professional education budget annually
Employee Assistance Program with counselors
Subscription to Calm app
‘DisConnect’ days with one additional day off each quarter
Facilitated sports, yoga, and meditation opportunities
Extended parental leave up to 26 calendar weeks for Primary Caregivers
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