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Bloomreach Logo Bloomreach · IT - Software Development

Senior Product Engagement Manager

Czechia · Job Posted December 26, 2025

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Job Description

Senior Product Engagement Manager for Clarity - you will play a critical role in shaping the early customer experience and guiding strategic product direction during trials. Operating at the intersection of Product, Customer Success, and Go-to-Market, you will help define how customers adopt, evaluate, and realise value from an emerging product category.

Job Responsibility

  • Help define and manage the Clarity trial program end-to-end, including POCs, pilots, onboarding, and early deployments
  • Run experimentation programs, including A/B tests and hypothesis-driven trials, to understand what drives activation and engagement
  • Analyse customer behaviour, usage patterns, and performance data to identify insights and improvement opportunities
  • Act as a product owner for trial-related workflows, translating learnings into clear requirements, recommendations, and prioritised opportunities for Product and Engineering
  • Identify friction points - technical, experiential, or organisational - and coordinate cross-functional solutions
  • Build strong relationships with stakeholders at both new and existing customers across eCommerce, digital, IT, and product teams
  • Provide Sales with early value stories, proof points, and risk indicators emerging from trials
  • Contribute to building scalable playbooks, onboarding materials, and experimentation guidelines
  • Help establish trial metrics, health indicators, and early success criteria

Requirements

  • 4–6+ years of experience in Customer Success, Product Management, eCommerce, Operations, Growth, or similar roles
  • Proven experience designing and running A/B tests, experimentation programs, or structured discovery initiatives
  • Background working with SaaS, eCommerce, AI, or fast-moving startup environments
  • Demonstrated ability to operate effectively in ambiguous, evolving product landscapes, where processes and responsibilities shift
  • Experience collaborating with Product and Engineering teams to translate customer insights into clear requirements or solution proposals
  • Strong analytical skills with the ability to interpret usage data, identify patterns, and derive actionable insights
  • Comfortable leading customer-facing engagements across both new and existing accounts, particularly during early product adoption phases
  • Product-minded and curious, able to frame problems, define hypotheses, and contribute to product direction
  • Naturally collaborative and comfortable blurring traditional role boundaries to drive clarity and progress across teams
  • Proactive, resourceful, and able to create structure in environments where frameworks are still being defined
  • Strong communicator capable of building trust with customers and internal stakeholders across eCommerce, digital, IT, and product functions
  • Organised and reliable, with the ability to manage multiple trials, experiments, and cross-functional initiatives simultaneously
  • Analytical and outcome-oriented, motivated by measurable customer impact and continuous improvement

What we offer

  • A great deal of freedom and trust
  • Flexible working hours
  • Work virtual-first with several Bloomreach Hubs available across three continents
  • Company events
  • 5 paid days off to volunteer
  • People Development Program
  • Communication coach
  • Leader Development Program
  • $1,500 professional education budget annually
  • Employee Assistance Program with counselors
  • Subscription to Calm app
  • ‘DisConnect’ days with one additional day off each quarter
  • Facilitated sports, yoga, and meditation opportunities
  • Extended parental leave up to 26 calendar weeks for Primary Caregivers
  • Restricted Stock Units or Stock Options
  • Company performance bonus
  • Employee referral bonus of up to $3,000
  • Reward & celebrate work anniversaries
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