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Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Job Responsibility:
Partner closely with product, engineering, and research to deeply understand our users and translate that understanding into thoughtful, intuitive product experiences
Design end-to-end workflows across responsive web and native mobile, delivering clear wireframes, flows, prototypes, and design specs that guide product development
Design scalable reporting and data experiences that reduced complexity and improved how operators monitor, manage, and configure their business
Contribute to the evolution of AI-driven tools that help operators make better, faster decisions
Participate in design critiques and reviews, giving and receiving feedback that strengthens the quality of the work
Support qualitative and quantitative research activities, translating insights into actionable product improvements
Collaborate with localization and international teams to ensure designs are culturally appropriate and adaptable across different languages and regions
Advocate for customer-centered design, elevating user needs and helping maintain a high bar of craft across the team
Design exceptional AI-first experiences that solve meaningful customer problems - using AI tools to accelerate ideation, streamline design workflows, and contribute to a culture of innovation and learning across the team
Requirements:
Experience designing holistic, end-to-end product experiences—comfortable shifting from broad journeys to detailed interactions
Ability to thrive in a dynamic environment, proactively seeking clarity and adapting as responsibilities evolve
Fluency in user-centered design methods and enough research literacy to ground design decisions in insights and data
Robust interpersonal and collaboration skills
able to build trust and influence partners across disciplines
Enduring sense of curiosity with a desire to continuously learn and evolve
Advanced proficiency in Figma and other prototyping or design collaboration tools
Passion for creating intuitive, delightful experiences that feel native across platforms and regions
Nice to have:
Your collaborative style inspires others to the point where people ask to work with you and your expertise and confidence have others seeking out your informed perspective
You’re passionate about maintaining a healthy work-life balance by scoping, setting expectations and maintaining your boundaries
You have a growth mindset - you see challenges as opportunities, believe feedback is a gift and can speak confidently about failures & what you learned from them