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GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. The GoFundMe team is searching for our next Senior Product Designer to help create experiences that connect and support fundraiser organizers, potential donors, supporters, and nonprofits. This role isn't just about pixels and prototypes—it's about empathy, clarity, and creating real human impact. You'll be a core part of a triad leadership team, working shoulder-to-shoulder with your Product and Engineering partners to shape the vision, strategy, and execution of our most critical initiatives. Together, you'll drive cross-functional collaboration with research, marketing, customer care, and more, to unlock user value, and guide the evolution of our platform. We're looking for a creative, strategic thinker with strong craft and a deep sense of purpose. Someone who thrives in ambiguity, leads with curiosity, and brings others along for the journey. Candidates considered for this role will be located in the San Francisco Bay Area. There will be an in-office requirement of 3x a week.
Job Responsibility:
Set and drive experience strategy across multiple product areas, aligning design vision with company goals and influencing roadmaps through strong product thinking and storytelling
Use deep qualitative and quantitative insight to define problems, evaluate tradeoffs, and measure impact, connecting customer outcomes to business results and guiding teams toward high-leverage opportunities
Lead complex, cross-functional design explorations, facilitating workshops and working sessions that align Product, Engineering, Data, and Research around shared problem definitions and conceptual direction
Own end-to-end design execution for high-impact initiatives, producing high-quality designs, prototypes, and specifications while ensuring cohesion across surfaces and touchpoints
Steward and evolve the Heart design system, identifying systemic gaps, influencing standards, and ensuring consistency, scalability, and accessibility across the product ecosystem
Partner closely with Product and Engineering leadership to translate ambiguous problem spaces into clear, actionable solutions that are intuitive, elegant, and durable
Raise the bar for design quality across the organization by leading critiques, mentoring designers, and modeling strong craft, feedback, and decision-making practices
Act as a design thought leader, proactively identifying opportunities to improve processes, tools, and ways of working to help design scale effectively
Requirements:
6+ years of experience as a Product Designer working in-house or at an agency
Expert understanding of the formal elements of design, including typography, layout, balance, and proportion
Great aesthetic judgment and attention to detail
Skilled at articulating your design decisions
End-to-end experience designing consumer-facing experiences for web and native apps
Problem solver that requires very little guidance on projects and thrives in a fast-paced environment
Ability to take initiative, prioritize, manage workloads, and meet project deadlines
Excellent communicator and can clearly articulate your design decisions, ideas, and vision
Empathetic and user-centered approach to design
Experience working with a lean team of Engineers, Product Managers and User Researchers
Nice to have:
Native app experience
Experience using AI tools for design and/or development
What we offer:
Competitive pay and comprehensive healthcare benefits
Financial assistance for hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs
Diversity, equity, and inclusion initiatives and employee resource groups