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Spring Health is looking for a Senior Product Designer to join our Member Growth team. Reporting to the Senior Design Manager of Member Growth, you will leverage the end-to-end product design process to increase the number of people who utilize their Spring benefits, find the right care, and improve on Spring’s member platform. You will co-lead your pod, partnering with PMs, Engineering, Data Science, and Marketing to execute Spring’s product strategy through experiments and other investments to remove mental health barriers worldwide.
Job Responsibility:
Work with your pod to identify and understand user problems stemming from identification, activation, engagement, and retention focused business initiatives
Partner with cross-functional teammates to validate the most important and impactful problems to solve and how to solve them
Design solutions that test hypotheses and gain signals for further improvements
Ship high quality work that improves the member’s experience with their benefit
Partner with design, product, engineering, data science, and marketing to create meaningful and measurable impacts on key areas of Spring’s member funnel
Help everyone across the organization understand design decisions and progress through high quality documentation and guidance
Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health
Requirements:
At least 5 years of experience as a product designer at a software company contributing to and leading the design of product experiences with a hypothesis-driven experiment culture and metrics-driven approach to design
Portfolio of work that demonstrates your experience working in a growth design role and having impact on growth metrics (Acquisition, conversion, engagement, retention, or monetization)
Experience partnering with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders, to create and deliver on a shared vision of success
Strong communication skills for articulating, discussing, and advocating for design decisions
Team-player mindset
Solve problems with purpose and urgency
Use qualitative and quantitative data along with experiments to evaluate hypotheses and make decisions
Comfortable taking big swings and embracing failure
Genuine interest in building accessible and inclusive products
Understanding of latest accessibility and usability standards
Comfortable using and contributing to Design Systems
Excellence in: product design, interaction design, information architecture, and UX writing
Expertise with Figma and prototyping
Love for design
Empathetic, generous, and curious
Nice to have:
Front-end development skills are nice to have
What we offer:
Health, Dental, Vision benefits start on your first day
Access to HSA and FSA plans, with Spring contributing up to $1K for HSAs
Employer sponsored 401(k) match of up to 2%
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays
At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
Access to Noom, a weight management program
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Access to Wellhub
Access to BrightHorizons for child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year