Senior Product Designer, Self-help Job at Atlassian (Bengaluru)

Senior Product Manager – Fleet Customer Success Solutions

General Motors is leading a multi-year transformation to redefine how we serve a...

Location

United States , Austin, Texas; Mountain View, California; Warren, Michigan

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field
7+ years of Product Management (or closely related) experience in large-scale enterprise software, CRM, or digital platform environments, ideally with complex, data-rich workflows
Hands-on experience with at least one enterprise CRM platform, preferably Salesforce Service Cloud / Salesforce OneCRM, including configuration, case management, or omni-channel service
Demonstrated experience with Jira, ADO or similar software development and product management tools, agile methodologies, and cross-functional collaboration
Strong understanding of contact center solutions and advisor workflows, including telephony/CTI integration, digital channels, and self-help
Proven platform mindset and ability to synthesize requirements across multiple stakeholders and global regions into generalized, reusable solutions
Exceptional analytical, communication, and problem-solving skills with the ability to synthesize complex requirements into clear priorities and decisions

Job Responsibility

Define and evolve the product vision and roadmap for Fleet Customer Success Solutions using customer, advisor, and operational insights
Align Fleet priorities with GM Commercial strategy, the broader Customer Success Solutions roadmap, and GM's digital transformation goals
Drive integrated, AI-enabled Fleet customer and advisor experiences across advisor & case management, Knowledge Management, Digital Engagement, and Self-Help
Serve as the Fleet subject matter expert across Commercial Service Platform (CSP), Advisor platform (Salesforce OneCRM), Knowledge Management, Digital Engagement / agentic AI, and self-service journeys
Partner with Business, Engineering, other CXP Product teams, and vendors to ensure Fleet capabilities are scalable, reusable, and aligned to common-global platform patterns
Translate Fleet business needs into clear, actionable requirements and user stories in Jira Align / Jira, explicitly managing cross-platform dependencies
Shape intuitive, high-value Fleet advisor and customer experiences through discovery, design reviews, prototyping, and pilots in real contact center environments
Track and analyze adoption, digital containment, self-service, deflection, first-contact resolution, throughput, and SLA adherence across Fleet markets and channels
Define and monitor Fleet KPIs, SLIs, and SLOs with Technical and Operations partners, using analytics, journey insights, and feedback loops to drive continuous improvement and investment decisions
Share Fleet best practices and learnings with platform teams and peer commercial clients to benchmark performance and identify optimization opportunities

Fulltime

Senior Connectivity Integration Analyst

As a Senior Connectivity Integration Analyst, you will work on API integrations ...

Location

India , Gurugram

Salary:

1050000.00 - 1500000.00 INR / Year

Airbnb

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a relevant field or equivalent practical experience
Expertise in leveraging AI, data analytics, and automation platforms (e.g., AI-powered workflow tools, SQL, Airtable, Google Suite, Python or similar) to transform business processes and solve complex challenges
5+ years of progressive experience in Operations or related fields, with a proven track record of driving cross-functional initiatives and leading impactful projects
Ideally, 2+ years background in working with Excel, XML and SQL. Great understanding of how APIs function
Able to communicate clearly and effectively with stakeholders on multiple levels
Have attention to detail and analytical skills to quickly detect and resolve problems
Have a flexible mindset with the ability to handle constantly changing priorities
Advanced knowledge of HotelTonight and/or hospitality industry processes, tools, and workflows, with demonstrated success in optimizing end-to-end operations
Exceptional analytical, conceptual, and problem-solving abilities
able to synthesize information and anticipate future trends

Job Responsibility

Operational Subject Matter Expert: Serve as the primary technical liaison for hotels and partners integrating with Airbnb and HotelTonight via supported PMS, CMS, or Channel Managers, ensuring seamless onboarding, mapping, troubleshooting, and ongoing connectivity support—including test rollouts, issue resolution (such as XML data exchange and eligibility concerns), performance reporting, partner engagement, product bug escalation, internal training, and the creation of self-help resources to optimize partner experience and operational excellence
Working knowledge of technical tools: Analyze & troubleshoot connectivity related issues including XML data to ensure a seamless exchange of inventory & reservation data
Leverage AI and Automation: Champion the use of AI-driven tools and automation to optimize workflows, enhance data management, and streamline onboarding and daily operations. Identify opportunities where AI can improve efficiency, accuracy and the overall customer and partner experience
Innovation and Problem Solving: Drive innovation by proactively identifying complex business and technical challenges, designing creative solutions, and championing a culture of continuous improvement across teams. Leverage deep expertise to solve ambiguous problems, experiment with new approaches, and influence strategic decisions that elevate Airbnb’s products and services
Strategic Process Optimization: Lead the identification, design and implementation of innovative process improvements for onboarding, data management, and cross-team collaboration. Utilize advanced analytics and automation, including AI-based solutions, to deliver scalable and sustainable outcomes
Cross-Functional Collaboration: Partner with Product, Engineering, Data Science and other stakeholder teams to resolve multi-faceted challenges, drive strategic initiatives, and continuously improve operational workflows across the platform
Mentorship and Coaching: Mentor and upskill team members by sharing subject matter expertise, supporting learning in content management, partner communications and AI-enabled operations
foster an inclusive and high-performing team culture
Performance Management : Develop, manage, and present data-driven reports and dashboards, ensuring KPIs and operational objectives are consistently met or exceeded through evidence-based action planning
Business Expertise: Apply deep knowledge of how cross-functional teams' efforts contribute to organizational objectives, proactively aligning team deliverables and priorities to maximize impact

What we offer

bonus or incentives
one or more equity programs
benefits
Employee Travel Credits

Fulltime

Senior Customer Experience Engineer

Dynamics 365 is Microsoft’s suite of enterprise software that powers many of the...

Location

United States , Multiple Locations

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud operations, support engineering, and/or customer experience engineering OR equivalent experience
3+ years of customer facing experience
Experience supporting mission-critical cloud services for enterprise customers
Deep technical expertise with Dynamics 365 Customer Engagement (CE) and Customer Service Omni Channel, PowerApps, Power Automate and Dynamics 365 CE apps
Proven ability to manage competing priorities and drive initiatives to completion
Experience supporting or implementing cloud contact center platforms such as Microsoft CCaaS, Azure Communication Services, or similar CCaaS ecosystems
Knowledge of telephony fundamentals including SIP, RTP, codecs, carriers, SBCs, PSTN connectivity, Direct Routing, and QoS optimization

Job Responsibility

Provide advanced technical support for enterprise customers using Dynamics 365 Contact Center
Resolve critical, complex, and time-sensitive technical issues within a 24x7x365 global support environment
Participate in on-call rotations to lead triage, incident response, and escalation management for high-severity issues
Perform deep technical troubleshooting, log and telemetry analysis, and root-cause investigations across application, platform, data, and telephony layers
Deliver clear, customer-ready technical guidance and documentation to reduce future incidents and improve operational stability
Support the full Microsoft Contact Center as a Service (CCaaS) feature set, including voice channels, PSTN/Direct Routing, digital messaging, intelligent routing, IVR/IVA flows, bots, and agent desktop experiences
Diagnose issues involving SIP signaling, RTP/voice quality, telephony configuration, call setup failures, network QoS, and SBC/carrier integrations
Troubleshoot routing logic, queue management, priority rules, classification models, and capacity-based distribution
Support AI-driven features such as agent assist, classification, conversation intelligence, transcription, and generative responses
Lead investigations into cross-service scenarios involving Azure Communication Services (ACS), Bot Framework, Power Automate, Azure Functions, and Dataverse

Fulltime

Senior Corporate Counsel

PagerDuty is seeking an experienced attorney with a strong privacy, data protect...

Location

United States , San Francisco

Salary:

164000.00 - 276000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

A law degree and active membership in at least one U.S. state bar in good standing
Authorization to practice law in the state where you will be based, or eligibility to become authorized
6+ years of applicable legal experience at a leading law firm, in-house legal department, or governmental agency
3+ years of hands-on privacy experience

Job Responsibility

Scale, and mature PagerDuty’s global privacy program, including planning and implementing self-help resources, training, tools and systems
Support revenue objectives by collaborating with our Commercial Legal and Deal Desk teams to provide clear and concise counsel on privacy issues for customer deals, including DPAs and questionnaires
Support PagerDuty’s marketing initiatives by providing practical legal advice on a wide range of marketing and advertising legal issues, including issues that have a privacy overlap
Learn and understand PagerDuty’s business and technical operations and develop solutions to legal issues that take the above into account
Collaborate across the company (including partnership with Product Counsel, Procurement Counsel, Security Managers, Engineers, Product Managers, and IT managers) to support a variety of privacy matters and initiatives
such as data mapping, privacy by design, impact assessments, vendor data protection, privacy notices and policies, subject access requests, and incident response
Maintain awareness of the privacy and marketing/advertising legal landscape as PagerDuty’s subject matter expert, collaborating with outside counsel as needed on complex, higher-risk matters
Monitor and analyze emerging privacy,data protection, marketing, and advertising laws, regulations, enforcement activity, trends and industry best practices
Collaborate to develop PagerDuty’s public policy position in privacy, data protection, marketing and advertising
Advise on likely trends and best practices to prepare for the future

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

New

Senior Lecturer/Associate Professor in Literacy

As a Senior Lecturer / Associate Professor in Literacy, you will play a key role...

Location

Australia , Albury-Wodonga, Bathurst, Port Macquarie, Wagga Wagga

Salary:

Not provided

Charles Sturt University

Expiration Date

June 08, 2026

Requirements

A doctoral qualification relevant to literacy or education, with a recognised teaching qualification
A strong record of high-quality teaching and student-centred learning
An established or emerging research profile aligned to literacy, curriculum or pedagogy
The ability to build productive partnerships and contribute to academic leadership

Job Responsibility

Lead impactful literacy teaching and research
Teach across online and on-campus environments
Shape future teachers and education practice
Contribute to curriculum innovation
Build strong relationships with students and partners
Provide academic leadership in literacy education
Contribute to the School's research profile
Supervise higher degree research students
Actively engage with professional, community and government stakeholders
At Associate Professor level: significant academic leadership, research impact, and contribution to the broader discipline at national/international level

What we offer

17% superannuation

Fulltime

New

Program Manager - Controls and Avionics Solutions

This position is based in Endicott, New York. New York and on-site work will be ...

Location

United States , Endicott

Salary:

120874.00 - 205486.00 USD / Year

Baesystems

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering, engineering or manufacturing management, or other discipline
Demonstrated ability for building strong customer/ stakeholder relationships
Strong communication, negotiation, and presentation skills
Ability to interpret data and make data-driven decisions
Highly adaptable with strong initiative
Demonstrated ability to lead and motivate cross-functional teams
Knowledge of the global aviation market and regulatory requirements and/ or military aviation market

Job Responsibility

Maintaining strong customer relationships and leading a multidisciplinary team to execute complex development programs within schedule and budget
Leadership and management oversight of a project team assuring that project’s financials, schedule, and technical objectives are met and that the highest level of customer satisfaction is achieved while meeting all contractual commitments
Work effectively and collaboratively with Engineering, Operations, and all Program Office functional leadership to assure deliveries continue to exceed customer commitments and achievement of financial commitments to the company
Manages, coordinates, plans, organizes, controls, integrates, and executes projects within the Military Aircraft Systems portfolio
Participates in the support of new business and in the development of proposals

What we offer

Health insurance
Dental insurance
Vision insurance
Health savings accounts
401(k) savings plan
Disability coverage
Life and accident insurance
Employee assistance program
Legal plan
Discounts on home, auto, and pet insurance

Fulltime

New

Finance Business Partner (Research)

Full Time, Fixed Term (12 months). Level 7 - $101,421 to $110,819 p.a. (plus 17%...

Location

Australia , Wagga Wagga

Salary:

101421.00 - 110819.00 AUD / Year

Charles Sturt University

Expiration Date

June 02, 2026

Requirements

A degree in Accounting or Finance (professional accounting body membership is desirable)
Experience in project budgeting, forecasting and financial analysis
Background in management accounting or business partnering within complex environments
exposure to government funding or higher education is advantageous
Excellent stakeholder engagement skills, with the ability to work effectively with academics and researchers
Familiarity with business intelligence systems and dashboard reporting

Job Responsibility

Partner with academics to deliver strategic financial insights that enable research success
Directly influence world-class projects and decisions shaping the future of education and innovation
Lead initiatives that enhance financial governance, deliver accurate and timely reporting, and support key projects such as cost-pricing systems and research budgeting
Help build financial capability across the University, fostering collaboration and continuous improvement

What we offer

Flexibility with a 35-hour work week
Access to hybrid work arrangements
17% superannuation

Fulltime

New

Associate Lecturer/ Lecturer in Oral Health

Make a real impact by educating future oral health professionals to serve the ur...

Location

Australia , Wagga Wagga

Salary:

80046.00 - 134965.00 AUD / Year

Charles Sturt University

Expiration Date

June 16, 2026

Requirements

A qualification relevant to the discipline and appropriate to the level being applied for
Full registration (for teaching/research) as a Dentist or Oral Health Therapist with the Australian Health Practitioner Regulation Agency (Ahpra)
Excellent understanding of the clinical practice of oral health therapy, supported by a record of teaching and subject coordination relevant to the discipline and appropriate to the level being applied for
Evidence of the delivery of high quality student-centred learning and teaching in oral health therapy and/or general dentistry
A record of research activity or capability relevant to the discipline and appropriate to the level being applied for, as outlined in the position descriptions, may facilitate the progression of research opportunities

Job Responsibility

deliver high-quality teaching, clinical supervision and learning experiences in Oral Health
work with students in both clinical and preclinical settings while contributing to curriculum development, industry engagement and community partnerships

What we offer

Generous support provided to assist with relocating to Riverina’s beautiful Wagga Wagga or surrounds
17% superannuation

Fulltime

Select Country

Senior Product Designer, Self-help

Atlassian

Location:
India , Bengaluru

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 01, 2025

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