Senior Product Designer, Self-help Job at Atlassian (Bengaluru)

Senior Product Manager – Fleet Customer Success Solutions

General Motors is leading a multi-year transformation to redefine how we serve a...

Location

United States , Austin, Texas; Mountain View, California; Warren, Michigan

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field
7+ years of Product Management (or closely related) experience in large-scale enterprise software, CRM, or digital platform environments, ideally with complex, data-rich workflows
Hands-on experience with at least one enterprise CRM platform, preferably Salesforce Service Cloud / Salesforce OneCRM, including configuration, case management, or omni-channel service
Demonstrated experience with Jira, ADO or similar software development and product management tools, agile methodologies, and cross-functional collaboration
Strong understanding of contact center solutions and advisor workflows, including telephony/CTI integration, digital channels, and self-help
Proven platform mindset and ability to synthesize requirements across multiple stakeholders and global regions into generalized, reusable solutions
Exceptional analytical, communication, and problem-solving skills with the ability to synthesize complex requirements into clear priorities and decisions

Job Responsibility

Define and evolve the product vision and roadmap for Fleet Customer Success Solutions using customer, advisor, and operational insights
Align Fleet priorities with GM Commercial strategy, the broader Customer Success Solutions roadmap, and GM's digital transformation goals
Drive integrated, AI-enabled Fleet customer and advisor experiences across advisor & case management, Knowledge Management, Digital Engagement, and Self-Help
Serve as the Fleet subject matter expert across Commercial Service Platform (CSP), Advisor platform (Salesforce OneCRM), Knowledge Management, Digital Engagement / agentic AI, and self-service journeys
Partner with Business, Engineering, other CXP Product teams, and vendors to ensure Fleet capabilities are scalable, reusable, and aligned to common-global platform patterns
Translate Fleet business needs into clear, actionable requirements and user stories in Jira Align / Jira, explicitly managing cross-platform dependencies
Shape intuitive, high-value Fleet advisor and customer experiences through discovery, design reviews, prototyping, and pilots in real contact center environments
Track and analyze adoption, digital containment, self-service, deflection, first-contact resolution, throughput, and SLA adherence across Fleet markets and channels
Define and monitor Fleet KPIs, SLIs, and SLOs with Technical and Operations partners, using analytics, journey insights, and feedback loops to drive continuous improvement and investment decisions
Share Fleet best practices and learnings with platform teams and peer commercial clients to benchmark performance and identify optimization opportunities

Fulltime

Senior Connectivity Integration Analyst

As a Senior Connectivity Integration Analyst, you will work on API integrations ...

Location

India , Gurugram

Salary:

1050000.00 - 1500000.00 INR / Year

Airbnb

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a relevant field or equivalent practical experience
Expertise in leveraging AI, data analytics, and automation platforms (e.g., AI-powered workflow tools, SQL, Airtable, Google Suite, Python or similar) to transform business processes and solve complex challenges
5+ years of progressive experience in Operations or related fields, with a proven track record of driving cross-functional initiatives and leading impactful projects
Ideally, 2+ years background in working with Excel, XML and SQL. Great understanding of how APIs function
Able to communicate clearly and effectively with stakeholders on multiple levels
Have attention to detail and analytical skills to quickly detect and resolve problems
Have a flexible mindset with the ability to handle constantly changing priorities
Advanced knowledge of HotelTonight and/or hospitality industry processes, tools, and workflows, with demonstrated success in optimizing end-to-end operations
Exceptional analytical, conceptual, and problem-solving abilities
able to synthesize information and anticipate future trends

Job Responsibility

Operational Subject Matter Expert: Serve as the primary technical liaison for hotels and partners integrating with Airbnb and HotelTonight via supported PMS, CMS, or Channel Managers, ensuring seamless onboarding, mapping, troubleshooting, and ongoing connectivity support—including test rollouts, issue resolution (such as XML data exchange and eligibility concerns), performance reporting, partner engagement, product bug escalation, internal training, and the creation of self-help resources to optimize partner experience and operational excellence
Working knowledge of technical tools: Analyze & troubleshoot connectivity related issues including XML data to ensure a seamless exchange of inventory & reservation data
Leverage AI and Automation: Champion the use of AI-driven tools and automation to optimize workflows, enhance data management, and streamline onboarding and daily operations. Identify opportunities where AI can improve efficiency, accuracy and the overall customer and partner experience
Innovation and Problem Solving: Drive innovation by proactively identifying complex business and technical challenges, designing creative solutions, and championing a culture of continuous improvement across teams. Leverage deep expertise to solve ambiguous problems, experiment with new approaches, and influence strategic decisions that elevate Airbnb’s products and services
Strategic Process Optimization: Lead the identification, design and implementation of innovative process improvements for onboarding, data management, and cross-team collaboration. Utilize advanced analytics and automation, including AI-based solutions, to deliver scalable and sustainable outcomes
Cross-Functional Collaboration: Partner with Product, Engineering, Data Science and other stakeholder teams to resolve multi-faceted challenges, drive strategic initiatives, and continuously improve operational workflows across the platform
Mentorship and Coaching: Mentor and upskill team members by sharing subject matter expertise, supporting learning in content management, partner communications and AI-enabled operations
foster an inclusive and high-performing team culture
Performance Management : Develop, manage, and present data-driven reports and dashboards, ensuring KPIs and operational objectives are consistently met or exceeded through evidence-based action planning
Business Expertise: Apply deep knowledge of how cross-functional teams' efforts contribute to organizational objectives, proactively aligning team deliverables and priorities to maximize impact

What we offer

bonus or incentives
one or more equity programs
benefits
Employee Travel Credits

Fulltime

Senior Customer Experience Engineer

Dynamics 365 is Microsoft’s suite of enterprise software that powers many of the...

Location

United States , Multiple Locations

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud operations, support engineering, and/or customer experience engineering OR equivalent experience
3+ years of customer facing experience
Experience supporting mission-critical cloud services for enterprise customers
Deep technical expertise with Dynamics 365 Customer Engagement (CE) and Customer Service Omni Channel, PowerApps, Power Automate and Dynamics 365 CE apps
Proven ability to manage competing priorities and drive initiatives to completion
Experience supporting or implementing cloud contact center platforms such as Microsoft CCaaS, Azure Communication Services, or similar CCaaS ecosystems
Knowledge of telephony fundamentals including SIP, RTP, codecs, carriers, SBCs, PSTN connectivity, Direct Routing, and QoS optimization

Job Responsibility

Provide advanced technical support for enterprise customers using Dynamics 365 Contact Center
Resolve critical, complex, and time-sensitive technical issues within a 24x7x365 global support environment
Participate in on-call rotations to lead triage, incident response, and escalation management for high-severity issues
Perform deep technical troubleshooting, log and telemetry analysis, and root-cause investigations across application, platform, data, and telephony layers
Deliver clear, customer-ready technical guidance and documentation to reduce future incidents and improve operational stability
Support the full Microsoft Contact Center as a Service (CCaaS) feature set, including voice channels, PSTN/Direct Routing, digital messaging, intelligent routing, IVR/IVA flows, bots, and agent desktop experiences
Diagnose issues involving SIP signaling, RTP/voice quality, telephony configuration, call setup failures, network QoS, and SBC/carrier integrations
Troubleshoot routing logic, queue management, priority rules, classification models, and capacity-based distribution
Support AI-driven features such as agent assist, classification, conversation intelligence, transcription, and generative responses
Lead investigations into cross-service scenarios involving Azure Communication Services (ACS), Bot Framework, Power Automate, Azure Functions, and Dataverse

Fulltime

Senior Corporate Counsel

PagerDuty is seeking an experienced attorney with a strong privacy, data protect...

Location

United States , San Francisco

Salary:

164000.00 - 276000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

A law degree and active membership in at least one U.S. state bar in good standing
Authorization to practice law in the state where you will be based, or eligibility to become authorized
6+ years of applicable legal experience at a leading law firm, in-house legal department, or governmental agency
3+ years of hands-on privacy experience

Job Responsibility

Scale, and mature PagerDuty’s global privacy program, including planning and implementing self-help resources, training, tools and systems
Support revenue objectives by collaborating with our Commercial Legal and Deal Desk teams to provide clear and concise counsel on privacy issues for customer deals, including DPAs and questionnaires
Support PagerDuty’s marketing initiatives by providing practical legal advice on a wide range of marketing and advertising legal issues, including issues that have a privacy overlap
Learn and understand PagerDuty’s business and technical operations and develop solutions to legal issues that take the above into account
Collaborate across the company (including partnership with Product Counsel, Procurement Counsel, Security Managers, Engineers, Product Managers, and IT managers) to support a variety of privacy matters and initiatives
such as data mapping, privacy by design, impact assessments, vendor data protection, privacy notices and policies, subject access requests, and incident response
Maintain awareness of the privacy and marketing/advertising legal landscape as PagerDuty’s subject matter expert, collaborating with outside counsel as needed on complex, higher-risk matters
Monitor and analyze emerging privacy,data protection, marketing, and advertising laws, regulations, enforcement activity, trends and industry best practices
Collaborate to develop PagerDuty’s public policy position in privacy, data protection, marketing and advertising
Advise on likely trends and best practices to prepare for the future

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Assistant Manager Loss Prevention

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience
None

Job Responsibility

Patrol all areas of the property
secure rooms
assist guests with room access
conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit
monitor Closed Circuit Televisions and alarm systems
authorize, monitor, and document access to secured areas
assist guests/employees during emergency situations
respond to accidents, contact EMS or administer first aid/CPR as required
gather information and complete reports
maintain confidentiality of reports/documents, release information to authorized individuals

Fulltime

Communications Lead

Microsoft’s mission is to empower every person and every organization on the pla...

Location

Singapore , Singapore

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Hold a Bachelor’s degree and have at least 10 years of experience in corporate communications and media relations
Media Relations experience - strong and active relationships with Singapore based journalists and influencers
Ability to manage corporate and solution-focused communication and storytelling, develop compelling, concise, creative, and credible fact-based messaging and stories
Strong interpersonal, written, and verbal communications skills
Strategic thinking rooted in market knowledge and business acumen
Sound judgement and decision-making ability in complex and dynamic scenarios
Ability to orchestrate diverse perspectives and stay calm under pressure
Experience with issues management and crisis communication
Great team player

Job Responsibility

Communications strategy planning and executing
Media and influencer relations
Orchestration and agency management
Reputation management, managing issues and crisis communication
As trusted advisor contribute to executive and employee communications
Create relevant, newsworthy stories about how Microsoft drives the transformation of core industries
Establish and own the process of landing those stories across earned, owned and amplified media
Serve as a corporate spokesperson, as needed
ensure we have a strong bench of relevant and trained spokespeople

Fulltime

Gaming Integrity Fraud & Risk Department Team Leader

Supervise the daily operations of the risk or compliance team, ensuring all acti...

Location

Romania , Bucharest

Salary:

Not provided

JUJUR

Expiration Date

Until further notice

Requirements

Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication
4–5 years of experience in risk management, compliance, or fraud prevention roles, with at least 2 years in a supervisory or leadership position
Strong knowledge of risk assessment methodologies and operational risk management practices
Demonstrated leadership ability in high-pressure, fast-paced environments
Excellent analytical, problem-solving, and decision-making skills with strong attention to detail
High degree of professionalism, integrity, and accountability
Flexibility to work varying shifts, including evenings, weekends, and holidays
Proficiency with data analysis or visualization tools (e.g., SQL, Tableau, Power BI)
Experience managing KPIs, performance tracking, or incentive programs
Familiarity with Microsoft Office 365 tools (Excel, Teams, Word)

Job Responsibility

Supervise the daily operations of the risk or compliance team, ensuring all activities are completed accurately and within deadlines
Monitor transactions, behaviors, and activity patterns to identify potential risks, irregularities, or fraud indicators
Review, validate, and analyze risk reports to ensure accuracy, consistency, and actionable insights
Coordinate team responsibilities during shifts, manage escalations in real time, and support decision-making in complex cases
Mentor, coach, and train team members to promote professional growth, skill development, and high performance
Collaborate with management to improve workflows, tools, and operational procedures
Ensure adherence to organizational policies and contribute to performance reviews and incentive evaluations

What we offer

Performance-based bonus structure
Paid training of company standards, tools, and workflows
Access to private healthcare and wellness perks such as gym membership (eligibility after a specified period)
Opportunities for advancement within a global, fast-paced tech-driven organization

Fulltime

Assistant Security Manager

Assists the Director of Security in managing security operations on a daily basi...

Location

India , Madurai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in the security/loss prevention or related professional area.
2-year degree from an accredited university in Criminal Justice or related major
1 year experience in the security/loss prevention or related professional area.

Job Responsibility

Assists the Director of Security in managing security operations on a daily basis
Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response
Ensures the continuous protection of guests, employees and hotel assets
Maintains logs, certifications and documents required by law and Standard Operating Procedures
Assists in the development and implementation of emergency procedures
Recommends follow-up action for security breaches
Conducts investigation of all losses of property assets and refers to proper management for disposition
Deploys security staff to effectively monitor and protect property assets
Complies with all Corporate Security safety and security management guidelines and procedures
Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service

Fulltime

Select Country

Senior Product Designer, Self-help

Atlassian

Location:
India , Bengaluru

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 01, 2025

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