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As Senior Product Designer of the Partner Steering team in Helsinki, you will shape the future of Zalando's internal and partner-facing services and products. We are looking for a seasoned Product Designer to discover, design and deliver next-generation productivity solutions that unlock commercial growth and operational efficiency for partners and colleagues within Zalando. The team is part of Partner Tech, designing and developing technology to empower Zalando and its partners. You will be part of the Partner Steering, which focuses on the Customer Experience Model (CXM) program, managing the post-purchase experience of its partners.
Job Responsibility
Work with various stakeholders to understand business context and contribute to developing scalable solutions
Bring clarity to complex design projects by turning technical requirements into concrete concepts and design assets
Support implementation of solutions and measure against success criteria
Leverage diverse design toolkit to craft cohesive, end-to-end customer journeys
Understand how the business runs to tackle bottlenecks and growth opportunities with Product Managers and Engineering teams
Work with design system, leveraging tokens for cohesive scalable designs
Explore how emerging technologies like GenAI and Machine Learning can simplify data-heavy tasks
Support product discovery processes
Define and lead solution design efforts
Build strong connections with stakeholders and align on design goals
Create assets and detailed design specifications for developers
Conduct design QA to uphold quality and consistency standards
Document design patterns and integrate them into the design system portal
Requirements
Solid range of design skills including user research, workshop facilitation, UX and UI design
Ability to take ownership of design projects from ask to implementation
Experience working on complex design projects, able to turn innovative ideas into tangible concepts and design artifacts
Experience collaborating with cross-functional teams to design intuitive user experiences for AI-powered products that leverage machine learning technologies
Strong communication and stakeholder management skills
Experience designing and delivering coherent personalized customer experiences by working in/with cross-functional teams
Experience partnering with stakeholders and other designers
Love for designing innovative technology products with a human-centered design process
Nice to have
Interest in emerging technologies such as AI
What we offer
Culture of trust, empowerment and constructive feedback
Competitive salary and employee shares program
40% Zalando discount on products sold and shipped by Zalando
30% off Zalando Lounge and additional discounts from external partners
Monthly transport, lunch and recreation vouchers
Private health insurance and occupational health care services
Family services
Free beverages and snacks
Diverse sports and health offerings
Centrally located office in Kamppi, Helsinki
Flexible working times
Additional holidays
Hybrid working model
Extensive onboarding, mentoring and training opportunities