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As Senior Product Designer of the Partner Steering team in Helsinki, you will shape the future of Zalando's internal and partner-facing services and products. We are looking for a seasoned Product Designer to discover, design and deliver next-generation productivity solutions that unlock commercial growth and operational efficiency for partners and colleagues within Zalando. The team is part of Partner Tech, designing and developing technology to empower Zalando and its partners. The unit is responsible for the end to end experience of both Zalando and its partners, from initial onboarding, to making products available on the Zalando platform, including setting and managing offers, logistics, planning, buying and adhering to requirements around safety, managing stock and inbound processes, quality and other compliance aspects, reporting, analytics, and insights. You will be part of the Partner Steering, which focuses on the Customer Experience Model (CXM) program, managing the post-purchase experience of its partners.
Job Responsibility:
Work with various stakeholders to understand business context and contribute to developing/customising a relevant and scalable solution
Bring clarity to complex design projects by turning technical requirements and bold ideas into concrete concepts and design assets
Support implementation of a solution and measure it against success criteria
Leverage a diverse design toolkit to craft cohesive end-to-end customer journeys
Understand how we run our business to tackle bottlenecks and growth opportunities with Product Managers and Engineering teams
Work with our design system to create cohesive scalable designs
Explore how emerging technologies can simplify data-heavy tasks
Supporting product discovery processes
Defining and leading solution design efforts
Building strong connections with stakeholders and aligning on design goals
Creating assets and detailed design specifications for developers
Conducting design QA to uphold quality and consistency standards
Documenting design patterns and integrating them into the design system portal
Requirements:
Solid range of design skills including user research, workshop facilitation, UX and UI design
Ability to take ownership of design projects from ask to implementation
Experience working on complex design projects and turning innovative ideas into tangible concepts and design artifacts
Strong understanding of design concepts and ability to bring clarity to ambiguous, strategic projects
Experience collaborating with cross-functional teams to design intuitive and impactful user experiences for AI-powered products that leverage machine learning technologies and data-driven applications
Strong communication and stakeholder management to navigate complexity of cross-functional teamwork
Confident communicator who can influence strategy and gain buy-in for user-centric solutions
Experience designing and delivering coherent personalized customer experiences by working with cross-functional teams and stakeholders
Experience designing innovative technology products with a human-centered design process
Nice to have:
Interest in emerging technologies such as AI
Passion for UX and UI design with exceptional attention to detail
What we offer:
Culture of trust empowerment and constructive feedback with internal guilds and Employee Resource Groups
Knowledge sharing through tech talks and open source commitment
Internal tech academy and blogs
Product demos meetups parties and events
Competitive salary and employee shares program
40% Zalando discount on products sold and shipped by Zalando
30% off Zalando Lounge and additional discounts from external partners
Monthly transport lunch and recreation vouchers
Private health insurance and occupational health care services
Family services
Free beverages and snacks
Diverse sports and health offerings
Centrally located office in Kamppi Helsinki
Flexible working times
Additional holidays
Hybrid working model
Extensive onboarding mentoring and training opportunities