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Braze Logo Braze · IT - Software Development

Senior Product Designer, Messaging

United States, Chicago 122400.00 - 189000.00 USD / Year · Job Posted February 17, 2026
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Job Description

You'll join Braze's Orchestration Division, working within our Messaging Design team to shape the future of customer engagement orchestration. This team partners closely with Messaging Experience, Canvas Logic & Execution, and Core Messaging teams to create experiences that power sophisticated marketing campaigns. Your work will directly impact thousands of marketers worldwide who design, build, and optimize their customer journeys through Braze's Canvas and Campaign experiences, transforming complex technical capabilities into intuitive, powerful tools that drive meaningful customer connections.

Job Responsibility

  • Design and refine user experiences for Braze's Canvas and Campaign orchestration tools
  • Collaborate closely with product managers, engineers, UX researchers, and fellow designers across the Orchestration Division to translate complex messaging logic and campaign requirements into clear, actionable user experiences
  • Conduct user research and usability testing to validate design decisions
  • Create high-fidelity prototypes and detailed interaction specifications that communicate design intent to engineering teams
  • Contribute to and evolve Braze's design system, establishing patterns and components that support consistent experiences across messaging and orchestration features
  • Think systemically about how individual features connect across the broader Braze platform
  • Present design concepts and rationale to cross-functional stakeholders and leadership, to influence the roadmap

Requirements

  • 5+ years of product design experience with a strong foundation in designing complex digital products, particularly those involving workflow creation, data visualization, or multi-step user journeys
  • Experience working within established design systems and understand how to balance consistency with innovation when designing for enterprise software environments
  • Approach design challenges with a systems mindset, naturally thinking about how individual features connect to create cohesive user experiences
  • Comfortable navigating technical complexity and enjoy collaborating with engineers to understand implementation constraints and possibilities
  • Design process is grounded in user research and evidence-based decision making
  • Excel at cross-functional collaboration, building strong relationships with product managers, engineers, researchers, and other designers
  • Demonstrate strong craft skills across interaction design, visual design, and prototyping, with particular strength in creating detailed, thoughtful interfaces that handle complex information and workflows elegantly
  • Organized and detail-oriented, maintaining comprehensive design documentation and ensuring smooth handoffs to engineering teams
  • Comfortable working in ambiguous problem spaces and can break complex challenges into manageable design problems
  • Portfolio showcases experience designing for complex applications or workflow tools, with clear examples of how your design decisions improved user outcomes and business metrics

Nice to have

  • Experience designing marketing automation, customer engagement, or campaign management tools
  • Background in enterprise SaaS products, particularly those serving marketing or business operations teams
  • Experience with data visualization and analytics interface design
  • Understanding of email marketing, push notifications, or other digital messaging channels
  • Experience working in agile development environments with cross-functional product teams
  • Experience prototyping user experience concepts with AI tools

What we offer

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience, designed to foster community, team connections, and innovation
  • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
  • Employee Resource Groups that provide supportive communities within Braze
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