Senior Product Analyst

• Partner with the Senior Director of Product to support team OKRs, capacity planning, product ops, and cross-functional coordination
• Contribute to strategic initiative planning, including market scans, opportunity assessments, and portfolio-wide analysis
• Help prepare executive updates, product review materials, and cross-team communication artifacts
• Work with Product Managers across different visit offerings to support requirement documentation, user research, backlog organization, and MVP delivery
• Analyze operational and clinical data to identify areas for improvement or product iteration
• Support end-to-end product lifecycle—from discovery and business case development to launch tracking and retrospective reviews
• Conduct qualitative and quantitative research to evaluate new product opportunities, care models, and market trends
• Support value proposition development by analyzing member, provider, and client needs alongside market and competitive benchmarks
• Perform product performance analysis to identify areas for enhancement across engagement, conversion, operational throughput, and clinical outcomes
• Support operational improvement analysis to uncover bottlenecks or inefficiencies in delivery workflows and inform process or product changes
• Support collection, synthesis, and interpretation of member and provider feedback to inform product iteration and improve experience design
• Develop decision-support tools, dashboards, and trackers to provide visibility into product performance and pipeline
• Build competitor scans and benchmarks that inform product strategy and differentiation
• Support team to coordinate team planning activities such as quarterly and annual planning, cross-team standups, and stakeholder reviews
• Maintain centralized team documentation (e.g., roadmaps, Confluence pages, templates)
• Serve as the go-to for synthesizing inputs from clinical, ops, engineering, and finance into actionable deliverables for the product team

• 2–5 years of experience in product management, product operations, product analytics, consulting, or strategy—healthcare or health tech preferred
• Business and analytical acumen, with experience in synthesizing data into insights and recommendations
• Exposure to the product lifecycle, including discovery, design, development, and measurement
• Experience supporting value proposition development through market research, stakeholder needs assessment, and competitive analysis
• Familiarity with analyzing product performance and identifying operational improvements to optimize outcomes and efficiency
• Experience collecting and synthesizing member and provider feedback to shape product design and iteration
• Proven ability to support cross-functional teams and manage multiple initiatives simultaneously
• Excellent communication skills and a talent for organizing complex information into clear and concise deliverables
• High comfort level with Excel/Sheets, PowerPoint/Slides, and tools such as JIRA, Confluence, or equivalent
• Curiosity and initiative—eager to jump into new problems, learn fast, and make an impact
• Passion for improving healthcare access and outcomes

Healthcare or Healthcare tech experience

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility