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Senior Process Owner

Switzerland Employment contract · Job Posted May 28, 2026
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Job Description

We are looking for a Process Owner for one of our clients in the financial services industry in Switzerland, for a permanent role.

Job Responsibility

  • Take end-to-end ownership of one or more customer journeys, such as account opening, card issuance, card usage and lifecycle management or invoicing
  • Work closely with marketing, sales, IT and operations to ensure a seamless and consistent customer experience across all channels
  • Analyse customer interactions, identify pain points and optimisation potential, define KPIs and translate insights into concrete improvement measures
  • Develop and implement journey strategies, maintain customer journey maps and actively drive a customer-centric mindset across the organisation in an agile environment

Requirements

  • University degree in economics, computer science or a related field
  • Several years of experience in customer experience, journey or product management
  • Strong understanding of end-to-end customer journeys and modern process methodologies
  • Strong analytical and communication skills
  • Experience in stakeholder management and agile frameworks
  • Fluent in German and English

What we offer

  • Structured onboarding
  • Flexible working hours with home-office options
  • Modern workplace setup
  • Attractive benefits
  • Real influence on how customer experience is shaped

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