Senior Process Improvement & Transformation Manager Job at Dutech Systems (Austin)

Business Process Transformation Manager

We are currently looking for a Business Process Transformation Manager to join o...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

10+ years’ experience in Enterprise and/or Wholesale Telcom experience
7+ years’ experience in leadership or program management experience
Strong experience leading Sales enablement programs/projects
Bachelor’s degree, PMP, or SCRM Master certification
Excellent verbal and written communication skills to facilitate clear and effective communication with team members, stakeholders, and clients
Strong leadership qualities to guide and inspire teams, foster collaboration, and drive project success
Effective time management skills to prioritize tasks, meet deadlines, and keep projects on schedule
Proficient in managing relationships with diverse stakeholders, including clients, team members, and executives, to ensure project alignment with organizational goals
Strong analytical and problem-solving skills to address issues promptly and find creative solutions to overcome obstacles

Job Responsibility

Coordinate with business leaders and stakeholders to understand business problems, current state process, and technology opportunities/ limitations
Act as a trailblazer to drive cross-functional discovery and decision-making
Develop and document business and systems requirements
Take ownership of issues and gaps identified through your discovery
and creatively drive resolution
Drive key strategic projects as identified by Senior leadership including product launch, system transformation, or position re-engineering
Drive technical and process efficiencies as Brightspeed migrates to a new system stack
Champion changes for improved internal user and customer experience
Develop and execute change management and communication plan
Oversee testing schedules, testing logistics, test plans, issues, and resolutions

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Senior Manager, Operations Knowledge Systems & Process Design

This isn't traditional knowledge management. You're building the operating syste...

Location

United States , Nashville

Salary:

Not provided

Checkr

Expiration Date

Until further notice

Requirements

7+ years of experience in operations, process improvement, knowledge management, or related fields
3+ years leading teams or complex cross-functional initiatives
Demonstrated expertise in business process design, mapping, and optimization (Lean, Six Sigma, or similar methodologies)
Strong systems thinking—ability to see how knowledge, process, technology, and people interconnect
Proven ability to write clear, effective operational content that scales across audiences and channels
Data fluency: comfortable using metrics and analytics to drive decisions and measure impact
Experience building scalable solutions that work across multiple teams or functions
Excellent stakeholder management skills with ability to influence without authority
Clear, compelling communication—can translate complex systems into understandable frameworks

Job Responsibility

Design and evolve the knowledge infrastructure that powers compliance operations, customer support, and external help center content
Write and oversee the creation of content that works—clear, actionable knowledge that scales across channels and use cases
Develop and maintain structured taxonomies and leverage AI-powered approaches for organizing and surfacing unstructured content
Create systems that enable both human agents and AI systems to leverage knowledge effectively
Establish frameworks for knowledge quality, governance, and lifecycle management that scale with business growth
Map, document, and optimize cross-functional processes across compliance, support, and supply chain operations
Design processes that balance efficiency, quality, and customer experience outcomes
Build process frameworks that support continuous improvement and rapid iteration
Harness conversation analytics and AI to surface patterns, gaps, and opportunities in knowledge and process performance
Use operational data and performance metrics to identify knowledge and process gaps and translate insights into action

What we offer

Lunch four times a week
Commuter stipend
Snacks and beverages

Fulltime

Senior Manager, Finance Transformation

Atlassian is looking for a Senior Manager to join our Finance Strategic Transfor...

Location

Australia , Sydney

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in Finance and Accounting focused on Quote to Cash and Procure to Pay with at least 2 years experience in Finance Transformation and program management, overseeing large-scale, complex cross-functional programs that delivered outcomes within scope, budget, and timelines
Comprehensive understanding of Finance Transformation, including areas such as PTP, RTR, and FP&A, is a plus
Build and deliver compelling presentations and influencing executives
Outstanding interpersonal skills and the ability to collaborate with stakeholders at all levels of the organization
Ownership mentality, intellectual curiosity, and an ability to thrive in a dynamic, fast-paced environment
Experience working with Agile Project and Portfolio Management tools such as Jira
Strong passion for designing and implementing solutions using next-generation technology such as data analytics, machine learning, and generative AI
Advanced Excel and analytical skills including experience developing financial models for business forecasting

Job Responsibility

Manage finance transformation projects focusing primarily on Quote to Cash (QTC) cycle, encompassing Order Management, Revenue Recognition, Billing, Credit, Collections/Disputes, and Cash Application processes
Conduct analysis of finance processes (QTC, PTP, RTR) to identify inefficiencies and propose business process improvements
Collaborate with cross-functional teams such as Sales, Legal, Product/Engineering, Finance GPOs, and IT to implement process improvements and technological solutions
Partner with cross-functional teams to develop and implement a new commerce platform
Prepare business cases and executive communications to advocate for change
Identify, scope, and prioritize projects based on business needs
Develop detailed project plans, including approach, timelines, milestones, and resources, ensuring accurate and within-budget project delivery
Responsible for aligning business requirements with system solutions, assessing impacts on financial statements, and ensuring readiness for financial changes
Manage readiness for organisational changes within the Finance department, ensuring testing, training, and documentation, including SOX compliance
Manage and communicate changes to program status, risks and dependencies

What we offer

health coverage, paid volunteer days, wellness resources

Fulltime

Quality Management Senior Manager

We are seeking a dynamic and experienced Six Sigma Black Belt to lead and drive ...

Location

India , Chennai

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Certified Six Sigma Black Belt with hands-on experience in Banking BPS
Prior exposure to UK savings bank processes is highly desirable
Strong track record of delivering cost savings and efficiency gains through CI projects
Experience in training and mentoring Green and Yellow Belt professionals
Ability to design and deploy CI frameworks at scale
Excellent communication, stakeholder management, and analytical skills
Ability to work collaboratively with cross-functional teams
Knowledge and experience in process automation and transformation
Total Experience Expected: 10-16 years

Job Responsibility

Conceive, design, and implement a comprehensive Continuous Improvement (CI) framework for a 400+ FTE process, aligned with Banking BPS delivery goals
Lead and support Six Sigma Black Belt projects with measurable impact on operational efficiency and quality
Train and mentor Green Belt and Yellow Belt candidates, fostering a culture of Lean Six Sigma excellence
Define and drive a capability development roadmap for the year, ensuring team readiness and skill enhancement
Own and deliver a firm savings target for the year through CI initiatives and process optimization
Collaborate with cross-functional teams and client stakeholders to identify improvement opportunities and ensure successful project delivery

What we offer

Work environment that is inclusive and respectful of all differences
Inclusion of people with disabilities

Fulltime

Senior Manager Customer Experience & Digital Transformation

This role is responsible for designing and executing a fit-for-purpose OTC and c...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience
Master’s degree and 6 years of experience
Bachelor’s degree and 8 years of experience
Proficiency English language
BS/MS Degree with 10+ years of experience leading a large service-oriented operations organization focused on customer success, revenue growth and sales
5+ years of experience working with SAP Order to Cash processes, Sales Order Management, Pricing, Delivery, and Billing in a functional/project lead role
Minimum of 3+ years being responsible for full lifecycle, end-to-end SAP Order to Cash implementations, including hands-on design and configuration experience
At least 2 years’ BPO proven experience working in a supervisory role with the ability to collaborate with global cross-functional and cross-regional teams
Must be enthusiastic, self-motivated, high-energy and a driven problem solver – especially in face of resistance or setbacks

Job Responsibility

Analyze business metric data (e.g., KPIs) to identify improvement opportunities and drive performance
Collaborate with Quality, Compliance, Finance, Commercial, IS, and vendors to streamline processes, integrate digital tools, and remove friction points
Present insights and guide decision-making through impactful storytelling and analytics
Provide regular reports and data-driven recommendations to enhance customer experience
Leverages deep OTC knowledge to find opportunities, reduce risks, and design high-impact, efficient solutions
Review transactional backlogs, risks, and proactively plan mitigation strategies
Anticipates market and customer shifts, continuously assessing performance and closing gaps to stay ahead
Ensure accurate and compliant execution of Amgen’s policies and procedures (SOX, quota, quarter-end management)
Prepare and review analytics to supervise operational effectiveness
Lead change management activities to implement critical initiatives

What we offer

competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Transformation Assurance Manager

We are seeking an experienced and pragmatic Transformation Manager to support a ...

Location

Netherlands , Amsterdam

Salary:

Not provided

Riverflex

Expiration Date

Until further notice

Requirements

10 years+ of experience in project management, technology transformation, or related fields with a strong understanding of governance frameworks and portfolio management
Proven ability to lead and facilitate cross-functional teams, driving collaboration and knowledge sharing
Deep understanding of technology transformation initiatives, including financial management, technology architecture, and governance frameworks
Ability to assess project risks, provide constructive feedback to program teams, and develop effective risk mitigation strategies
Strong experience in engaging senior leaders and teams at all levels, aligning diverse perspectives to drive project success
A balance of strategic oversight with hands-on involvement in program assessments, risk management, and process improvement
Excellent verbal and written communication skills, able to report complex findings in a clear, actionable manner
Proficiency in English (Dutch is a plus)

Job Responsibility

Running the transformation community of practice: Lead and facilitate the development of the transformation community of practice fostering
including knowledge sharing, feedback loops, and capability building
Programme evaluation: Provide a neutral, independent evaluations of ongoing technology transformation and modernization initiatives. Review and assess the status of programs within the Tech Transformation/Modernization portfolio, identify risks, and provide actionable feedback to guide programs to success
Program optimization: Collaborate with program leaders to identify areas for improvement in their delivery practices and implement best practices, enhancing delivery efficiency and outcomes
Feedback & Reporting: Provide regular updates and strategic recommendations to the EU CTO office and program teams, ensuring alignment with business objectives and priorities
Continuous Improvement: Actively contribute to improving internal capabilities by suggesting improvements to project management processes, tracking tools, and risk management frameworks

Program Senior Group Manager

Citi is currently seeking a Program Senior Group Manager who is passionate about...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Strong track record of driving operational excellence, ideally within procurement and third-party management, and regulatory remediation experience
Extensive relevant experience leading process improvement/transformation projects end-to-end across business and countries
Served as the project/program lead for at least 3 major complex operating model, process reengineering or transformation projects
Ability to effectively drive and lead change in an organization with Citigroup’s size
Excellent communication and interpersonal skills, including the ability to effectively interact with and influence senior management, lines of defense partner
Strong planning and organizing skills with the ability to manage and prioritize responsibilities through the effective use of time management and organization
Ability to lead and manage cross-functional global project teams
Proven experience in coaching and developing direct reports and team members
Unquestionable integrity and objectivity, with ongoing commitment to excellence and the ability to operate in diverse environments and cultures
Bachelor’s/University degree or equivalent experience, potentially Masters degree and managerial experience

Job Responsibility

Work with P&TPM Leadership team and business partners to conceive of and implement a portfolio of projects that simplify and de-risk T&PMT bank wide
Leverage Change Management approaches and methods, assess organization capacity and readiness for changes
Use the assessment to work with P&TPM process improvement / process transformation that identified timing, key projects/initiatives, resources / teams and change management approach
Partner with the business to devise innovative solutions through leveraging an agile methodology to address process pain points and value opportunity
Plan and conduct functional and cross-function working session to develop future state processes models and address value opportunities
Leverage Six Sigma, Lean and other common process change methodologies
Help create a culture of continuous improvement with P&TPM and across our key stakeholders, reducing time to market, boost quality, raise employee morale

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Business Risk and Control Senior Manager

The Business Risk and Control Senior Manager helps Citi's businesses meet data t...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of experience
experience in data analysis, business intelligence, or operations in a highly regulated industry
excellent ability to synthesize complex information and present insights to senior leadership
strong problem-solving skills with data-driven mindset
knowledge of approval workflows and governance processes with demonstrated ability to achieve critical milestones
a strong communicator who can partner with a diverse set of technical and non-technical stakeholders
proven ability to be a self-starter and to manage multiple projects with stringent timelines while maintaining strict attention to detail
ability to foster working relationships with other partners across multiple lines of business and functional areas, including compliance, privacy, legal, third party management
demonstrated judgement and critical thinking skills
proficiency in MS Excel and PowerPoint and office tools

Job Responsibility

Analyze large datasets to identify trends and key factors contributing to approval workflow timelines
troubleshoot, track, and investigate data related issues
critically evaluate information gathered from multiple sources, reconcile conflicts and construct high-level information details/metrics
develop and enhance dashboards and analytical tools to provide real-time insights for decision-making
collaborate to drive integrated transformation initiatives to streamline and simplify cross-border data clearance: ensuring swift and compliant transfers
contribute to process reengineering efforts, including workflow optimization, automation and operational improvements
gather, define and deliver business requirements for process enhancements, ensuring alignment with strategic goals
design and implement optimized approval workflows to improve efficiency
provide strategic recommendations based on data analysis to enhance operational efficiencies and streamline processes
enhance escalation frameworks for delayed or complex approvals, ensuring timely resolution

Fulltime

Senior Process Improvement & Transformation Manager

Dutech Systems

Location:
United States , Austin

Category:
Consulting

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 05, 2026

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Dutech Systems

Location:United States , Austin

Category:Consulting

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 05, 2026

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Location:
United States , Austin

Category:
Consulting

Contract Type:
Not provided

Job Posted:
March 05, 2026