Senior Process Engineer, Citi

Citi

Location:
India, Chennai

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Senior Process Engineer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Role and responsibilities include focusing on partnering with Global Process Lead and across CSC Process Leads for one of SCO's 7 global processes to drive process design, standardization, documentation, and adoption. This is a seasoned professional role requiring deep knowledge and experience in process improvement, data analysis and service delivery management. The role involves collaborating across teams globally, analyzing data, identifying improvement opportunities, and leading initiatives to enhance efficiency and customer satisfaction. This role will also be instrumental in leveraging the power of Artificial Intelligence to streamline and optimize our operational processes.

Job Responsibility:

Establish strong partnership with the Global Process Lead and CSC Process Leads to drive process standardization, improvement, documentation and adoption
Evaluate process improvement opportunities and design efficiencies for potential solutions
Engage with Systems Operations on technology enhancements
Conduct process reviews to ensure standards are adhered to and drives exception elimination
Support GPL in driving productivity initiatives and promoting a continuous improvement culture
Drives implementation of process-related O&T initiatives including OPRF, Capacity Planning
Drives key transformation initiatives ensuring accountability, timely delivery and seamless execution
Define scope, objectives and deliverables to support business goals
Effectively communicate project expectations to the project team and stakeholders
Proactively track project milestones and deliverables
Develop and deliver progress reports and presentations
Prepares and delivers executive presentations to seniors
Function effectively within a multi-disciplinary engineering project team
Assess/Identify innovation opportunities and/or explore new sources of growth
Appropriately assess risk when business decisions are made
Collaborate with operations teams to identify bottlenecks, inefficiencies, and areas where AI can provide significant value
Develop a deep understanding of the capabilities and limitations of various AI models to craft prompts

Requirements:

6-10 years' experience in process engineering/Transformation and Lean
Strong knowledge of end-to-end P2P Accounts Payable Process with deeper understanding of supplier onboarding
Strong leadership, influencing and matrix management skills
Proven ability to influence and affect end-to-end process change through indirect authority
Exceptional interpersonal and communication skills
Advanced Program change and implementation skills
Proven executive problem-solving, critical thinking and root issue dimensioning capability
Strong organizational and project management skills
Self-starter, results-oriented, positive attitude, flexible, adaptable, responsive, and high energy
Advanced innovative and conceptual thinking
Exceptional ability to manage ambiguity and multiple priorities
Proven strategic thinking and tactical execution across multi-geographical teams
Expert time and task management competencies with exceptional attention to detail
Demonstrated ability to drive tangible improvements in efficiency or cost reduction through AI applications
Bachelor's/University degree, master's degree preferred

Additional Information:

Job Posted:
October 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Process Engineer