Senior Process Consultant, HSBC

HSBC

Location:
Malaysia, Kuala Lumpur

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The purpose of the Operation Transformation Senior Process Consultant is to manage the end-to-end process re-engineering / improvement activities that will achieve a measurable change to Global Operations (Ops). The role is positioned to support various transformation related challenges posed for Global Ops. The role extends in anticipating business and customer requirements, design new process improvement delivery models, Target operating models and designing technology solutions & directly responsible for delivering Objectives and Key Results (OKR) & 4C+S (Customer, Colleague, Cost, Control and Scalability). The Senior Process consultant also supports change, and Champions continuous performance improvement across various Line of business, mainly in the priority markets, and oversee/ replicate deployment of transformation across non priority markets.

Job Responsibility:

Manage the end-to-end process re-engineering / improvement activities
Support various transformation related challenges posed for Global Ops
Anticipate business and customer requirements, design new process improvement delivery models, Target operating models and designing technology solutions
Deliver Objectives and Key Results (OKR) & 4C+S (Customer, Colleague, Cost, Control and Scalability)
Support change, and Champions continuous performance improvement across various Line of business
Provide support to multiple engagements including onshore and offshore engagements, Tech Collaboration, driving transformation programs in collaboration with IWPB teams
Organize Learning sessions, conducting coaching and mentorship sessions for other Ops transformation Consultants
Operate transformation program management level leading Business Service Transformation Portfolio, working across global business and regions
Focus on the end customer (i.e. creating a better customer experience and reengineering processes end to end), and responsible for delivering OKR
Deliver the projects and initiatives by helping to prioritize opportunities, designing, implementing and embedding the change to the operations processes
Support meeting the overarching portfolio strategy of one or more of the Operations Transformational Programs
Mentor one or many process analysts in a program/project environment guiding them to deliver program/project objectives
Deliver step change in operational performance (4C +S- Customer, Colleague, Control, Cost and Scalability) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation initiatives
Act as trusted advisor and a partner to stakeholders to identify and ensure commercially based decisions are taken on prioritizing and optimizing the project portfolio
Work with the businesses as delivery partner to develop objectives and quantitative recommendations
Deliver globally standard solutions and designs
Ensure project objectives are met and sustainable
Build trusted partnerships with internal customers by consistently identifying and delivering value added consultancy services and delivery that exceeds expectations and positions the transformation program for sustained success
Be knowledgeable of key business drivers and customers, competitors, and emerging trends in the industry landscape
Organize process reviews, walkthrough, bootcamp sessions
Mobilize right support for reengineering projects and ensuring designs are translated into implementation- including Tech funding ask, Business case creation, supporting Jira work for demand intake process
Has a strong understanding of data to support opportunity identification –support the working group meetings, partners with key stakeholders
Anticipate issues and risks and address them quickly, with an understanding of the critical path. Contemplate contingencies and develop strategies to manage risks
Collaborate with other enablers & teams ie Automation, Technology, Operation Transformation Program Office to drive Global and local re-engineering initiatives
Lead communication with Transformation Program – Program Management Office (TP PMO) in managing project and program delivery and Clarity update
Fulfill all ask coming from different level of Global Operations (GO) management team
Participate in Ops Transformation team meeting/ team activities and work towards sustaining team spirit
Acts as a role model for our Group Values and Behaviors (Open, Connected, Dependable)
Support achievement of Ops transformation team objectives & participate in in development of cohesive teams
Contribute to the creation of a supportive work environment driven by people centric values

Requirements:

7+ years of overall transformation/ change delivery experience
Good experience in Program/ project Management and process improvement initiatives
Good understanding of overall banking and financial/consulting services industry knowledge
Preferably Black Belt trained/ certified
Strong problem-solving skills using end to end process reviews and data driven analysis
Exposure/ experience to Microsoft Power Platform, AI and other automations tools/ techniques
Experience in managing senior stakeholders and demonstrated ability to rapidly build relationships with key stakeholders
Good English written & verbal communication skills, negotiation skills and influencing skills
Knowledge of Process Excellence methodology- proficiency in conducting workshops and mobilizing stakeholder
Understanding of HSBC Change framework

Nice to have:

Lean Six Sigma Certification
Knowledge on automation tools
Project Management Certifications

Additional Information:

Job Posted:
April 26, 2025

Expiration:
May 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Process Consultant