Senior Process Analyst

• Define and document core end-to-end B2B processes within the Right First Time programme, establishing clear process ownership, scope and performance baselines
• Conduct structured pain point analysis across B2B processes
• using data, stakeholder interviews and process observation to identify root causes/ impacts
• Design optimised future-state processes using best practice process design techniques
• ensuring changes are pragmatic, measurable and deliverable
• Identify and assess automation opportunities across B2B processes
• working with the central AI team to evaluate feasibility, prioritise opportunities and define requirements for AI-enabled solutions
• Engage and manage stakeholders across B2B and our wider business
• facilitating workshops to co-design processes, validate pain points and build buy-in for change
• Support the definition and maintenance of a process improvement roadmap for the B2B Right First Time programme
• tracking progress against agreed milestones and benefits targets
• Translate optimised process designs into clear, structured requirements for technology and delivery teams
• ensuring traceability from process pain point through to implemented solution
• Measure and report on the impact of process changes
• defining KPIs and success metrics that demonstrate tangible improvements in B2B Right First Time performance
• Support business readiness and change management activities associated with process redesign
• ensuring colleagues are equipped to operate within new processes and ways of working
• Actively contribute to the Process Centre of Excellence
• championing process design best practice, sharing learnings across the BA community and supporting the development of process frameworks and standards

• Proven experience of working on a large-scale, end-to-end process initiative within a complex organisation
• with a track record of delivering measurable process improvement outcomes
• Strong knowledge of process design best practices and methodologies
• including BPMN, Lean and/ or Six Sigma principles
• Experience of identifying and scoping automation opportunities
• including an understanding of AI-enabled process automation and the ability to assess feasibility and business value of potential solutions
• Skilled in as-is process discovery and to-be process design
• able to produce clear, high-quality process documentation that can be understood by both business and technical audiences
• Experienced in facilitating process workshops and collaborative design sessions with cross-functional stakeholders
• able to drive alignment and consensus across diverse groups
• Ability to define and track process KPIs and benefit metrics
• comfortable using data to demonstrate the impact of process change and prioritise further improvement opportunities
• Excellent verbal and written communication skills
• able to present complex process analysis and recommendations clearly to senior stakeholders and translate insight into actionable outcomes
• Experience of B2B or retail operations desirable
• Comfortable operating across both waterfall and agile delivery environments
• with the adaptability to apply process design thinking within different programme structures

Experience of B2B or retail operations desirable