Senior Process Analyst - Carrier Quality and Material Returns

• Responsible for executing deliverables in support of the logistics organization's business objectives
• Provides support of one of the key areas within Logistics and / or Containers organization to ensure business objectives are met or exceeded in all areas including customer, quality, service, responsiveness, people, product and financial initiatives
• Communicates within the function as well as other functions, external affiliates, regulatory agencies
• Responsible for supporting relationship management with logistic suppliers and service providers
• Influences others within the organization to accept new concepts, practices, and approaches
• Identify problems, update or modify work methods that may be complex in the work area without the benefit of defined procedures
• Promote GM's values and makes customer-focused decisions
• Removing Roadblocks & Resolving Issues/Complaints: Observes and steps up to remove roadblocks and resolve potential issues
• Manage the creation and execution of logistics quality processes
• Prioritize work while completing assigned projects and ad hoc requests
• Perform analytical work: Report Generation, generating insight from data
• Collaborate with RXO and GM Logistics to develop plans for future quality projects and communicate plans accordingly
• Attending carrier meetings to review quality performance and hold them accountable
• Collaborate with Divisional Quality on performance and overall vision
• Review carrier claim payments for accuracy and adherence to contracts
• Report out weekly/monthly updates to Managers and Leadership
• Strategize upcoming quality projects and ideal future state Logistics processes
• Talk to customers periodically for feedback on Logistics performance and opportunities

• Strong analytical ability
• Strong oral & written communication skills
• Ability to prepare and present material to Senior Leadership effectively
• Automotive service and parts experience
• Ability to setup and facilitate Virtual meetings
• Ability to work independent from Manager while completing project tasks efficiently and on time
• Demonstrated ability to work with Microsoft Office software, especially Excel, Access, Power Point as well as overall computer proficiency
• High level of analytical ability where problems are unusual, difficult or complex
• High level of interpersonal skills to work effectively with others
• Some travel to Southeast Michigan GM and carrier locations is required on occasion based on business need
• Travel up to 10%
• 4+ years relevant work experience in purchasing, supply chain, program/product management, logistics or product development (any internship or co-op experience will not be considered)

• Bachelor's Degree in Business, Purchasing, Supply Chain Management, Finance, related field
• GM CCA Parts plant experience
• Understanding of our GM Logistics network
• Customer/Dealer contact/interface experience
• Familiar with Power BI and other data analytics software
• Understanding of Microsoft Access (SQL)
• Understanding of SPC (Statistical Process Control)

This job may be eligible for relocation benefits