Senior Procedure Writer

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Ability to lead or participate in developing documentation or document publishing strategy, policy and guidelines
• Can participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline
• Skilled in reviewing and editing material authored by others
• Able to design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content
• Ability to complete quality control assessments of the work performed by team
• Able to recommend and document business procedures and best practices, identifying process gaps and offering alternatives
• Experience to serve as team lead or escalation point
• Can provide guidance to less experienced technical writers
• Ability to collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Partners with clients to review audience and develop strategy to address technical documentation needs

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement