Senior Procedure Writer

• Lead or participate in developing documentation or document publishing strategy, policy and guidelines
• Participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline
• Review and edit material authored by others
• Design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content
• Complete quality control assessments of the work performed by team
• Recommend and document business procedures and best practices, identifying process gaps and offering alternatives
• Serve as team lead or escalation point
• Provide guidance to less experienced technical writers
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Partner with clients to review audience and develop strategy to address technical documentation needs

4+ years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Comprehensive understanding of business procedure writing and understanding of Change management methodology
• Perform timely closure of change related activities on change records submitted
• Review procedure source documents for each individual change and ensure procedures are complete, accurate, and clear based on the change
• Communicate clearly through written communication the actions needed from change owners to resolve points that do not meet the policy requirements
• Work closely with Business owners, control user roles (operational risk consultant, Compliance owners) on procedure accuracy
• Strong verbal & written communication skills
• Hands on experience in Power Bi
• Strong Microsoft Office skills (Excel, PowerPoint, Visio etc)
• Strong analytical skills with high attention to detail and accuracy
• Ability to interact with all levels of an organization
• Ability to work effectively, as well as independently, in a team environment
• Critical thinking skills
• Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems, and internal controls
• analyzing business and/or system changes to determine impact, identify and assess operational risk issues
• Knowledge on JIRA application, Open Text and AppWorks, Strong Box
• Other Content Management Systems
• Prior experience in Procedure Writing or preparing SOP’s
• Good to have Reporting knowledge with Technical Skills
• Audit and Quality check experience