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As a CCaaS Solutions Tech Lead, you will be responsible for developing and implementing innovative solutions for our various clients in the Greater Montreal area.
Job Responsibility:
Participating in the implementation of projects in the client environment
Bringing industry best practices
Serving as the technical point of contact for integration teams
Contributing to the continuous improvement of processes and systems
Guiding stakeholders through solution deployments
Participating in and coordinating documentation for processes, integration testing, and training
Requirements:
Degree in Computer Science or equivalent experience
Minimum of five (5) years of experience as a CCaaS solutions integrator, including two (2) years as a Tech Lead
Strong knowledge of Genesys or another contact center solution
Proficiency in automation and scripting
Leadership, communication, and interpersonal skills
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