Senior Principal Product Manager, Confluence AI Job at Atlassian (San Francisco)

Principal Product Manager, Editor Experience

We're hiring a Principal Product Manager, reporting to the Group Product Manager...

Location

Australia , Sydney

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

7+ years as a Product Manager or in an equivalent leadership position
Worked on B2B SaaS in a role connected with content creation, editing, and collaboration
Experience building SaaS products for all company sizes, from startups, to SMBs, through to large, complex enterprises
A proven track record for defining, building, and delivering high impact products that create real business and customer value in fast-growth or large-scale companies
Experience translating customer and business requirements into successful product strategies based on data and research
Experience balancing competing needs across customers
Strong technical background, comfortable understanding, sparring, and challenging technical approaches with experienced architects and senior engineering leadership
Experience communicating product updates, milestones, and progress to internal and external partners across the organization from end-users to senior executives

Job Responsibility

Develop the vision, strategy, and roadmap for a smarter, flexible, and more efficient editing experience that delights our customers
Lead the scope, rollout, and roadmap for new editor experiences that ship to our global customer base across platform
Collaborate with and influence multiple Confluence & Atlassian teams such as AI, Page Creation, Content Experience, Enterprise, Jira, and more to drive and deliver cohesive, cross-functional product outcomes
Work closely with Confluence leadership to build on top of Confluence Cloud’s creation and collaboration strategy
Deeply understand the content collaboration market, content editing, smart elements and formatting, customer problems, and opportunities

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Senior Principal - Customer Success, Strategic Accounts

Senior Principal role in Customer Success for Strategic Accounts, focusing on bu...

Location

Australia , Sydney; Melbourne

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

12+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers
Fluent Korean Speaking
Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention)
Experience with AI and digital transformation in enterprise environments
Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices
Proficiency with Customer Success Planning frameworks
experience using Gainsight, Salesforce, Tableau, or similar tools
Excellent problem-solving, communication, and stakeholder management skills

Job Responsibility

Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys
Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams
Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion
Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders
AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations
Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams
Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience
Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value

What we offer

Health and wellbeing resources
paid volunteer days
a wide range of perks and benefits designed to support you, your family and to help you engage with your local community

Fulltime

Principal Atlassian Consultant

We’re seeking an accomplished Principal Atlassian Consultant to join our Atlassi...

Location

United States of America

Salary:

Not provided

Modus Create

Expiration Date

Until further notice

Requirements

7+ years of consulting or enterprise Atlassian administration experience
Extensive hands-on experience configuring and administering Jira, Confluence, and JSM in complex, multi-project environments
Proven success in leading migrations, process transformations, or enterprise implementations
Strong organizational skills and ability to manage multiple parallel engagements
Exceptional written, verbal, and virtual facilitation skills
Atlassian Certifications (ACP-120, ACP-620, ACP-420, etc.) strongly preferred

Job Responsibility

Lead Strategic Engagements: Own end-to-end delivery for Atlassian consulting projects — from discovery through post-implementation stabilization
Facilitate customer discovery workshops to define business outcomes, tool architecture, and process alignment
Oversee multiple concurrent work streams, delegate effectively to junior consultants, and act as the Delivery Lead / Project Manager for enterprise engagements
Create client enablement materials (Confluence playbooks, video tutorials, live training) to drive long-term adoption and success
Atlassian Product Mastery: Deep, hands-on expertise with Jira Software, Jira Service Management, Confluence, and Atlassian Marketplace apps
Experience implementing Enterprise Service Management (ESM) use cases — including Incident, Problem, and Change Management processes — integrated with alerting, monitoring, and ITOM tools (e.g., PagerDuty, Opsgenie, ServiceNow, Datadog, Splunk)
Skilled in Atlassian Cloud Enterprise, Atlassian Guard, and Atlassian Intelligence (AI) capabilities, including automation, predictive analytics, and Rovo agent integration
Ability to advise clients on tool rationalization and modernization across the Teamwork, Strategy, and Service Management Collections
Cloud Migrations & Platform Architecture: Proven experience leading Atlassian Data Center → Cloud migrations, including app assessments, data cleanup, migration planning, and post-cutover optimization
Understanding of Cloud architecture, data residency, and governance best practices

What we offer

Remote work with flexible working hours
Modus Global Office Program: on-demand access to private offices, meeting rooms, co-working spaces and business lounges in locations in over 120 countries
Employee Referral Program
Client Referral Program
Travel according to client or team needs
The chance to work side-by-side with thought leaders in emerging tech
Access to more than 12,000 courses with a licensed Coursera account
Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role

Fulltime

Advisory Principal

We are looking for an Advisory Principal to join our globally-distributed Adviso...

Location

United States , New York

Salary:

149300.00 - 239800.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

10+ years of experience within SaaS companies
8+ years of Enterprise customer-facing consulting or success roles
Experience with Atlassian Cloud ecosystem including tools like Jira, Confluence, Guard, Loom, and Rovo
Demonstrated expertise in SaaS and Atlassian Cloud, integration methods, and security considerations
Deep technical expertise with at least one of the Atlassian System of Work Solutions and conversationally fluent in each of the others
Expertise in business opportunity discovery with experience identifying business challenges and prescribing solutions to realize value
Experience moving between technical practices and guiding customers on applying Atlassian Solutions
Change Management, Transformation, and solution rollout/adoption experience with Enterprise SaaS solutions
Experience working with Fortune 500 enterprise customers in a consulting or technical expert capacity
Specific and deep experience in one or more of: Finance, Healthcare, Automotive, Public Sector, Technology, Communications, and Manufacturing industries

Job Responsibility

Partner with customer, channel, and internal teams to solve Atlassian Platform challenges and achieve their business goals using Atlassian Solutions
Build relationships with senior customer leadership to understand their business, goals, and strategy to help support Atlassian's engagement roadmap
Reach into all parts of Atlassian to influence and facilitate a deeper level of engagement with our largest enterprise customers
Lead complex projects and drive global initiatives, providing strategic guidance within the business, and mentor team members
Create globally-applicable solution content to support customer goals and outcomes
Cultivate deep industry expertise, staying up-to-date with evolving practices that support different types of teams
Collaborate with Advisory peers and other internal and external partner teams to support the customer
Discover, experiment, and own the rollout of new practices across the organization for solution delivery
Design proof-of-concept solutions using Atlassian Intelligence and Rovo for Enterprise customers
Up-level the wider Success organization on the use of AI to drive productivity for Atlassian customers.

What we offer

Health coverage
Paid volunteer days
Wellness resources
Other perks and benefits.

Fulltime

New

Bank staff

Join the Kindred Family – A Place to Grow, Thrive, and Make a Difference. Do you...

Location

United Kingdom , Lincoln

Salary:

11.20 - 13.72 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong written and verbal communication skills
Excellent organisational ability and attention to detail
Provide outstanding customer service
Have good time management, meeting deadlines
A commitment to working within Early Years Childcare

Job Responsibility

To work as part of a team and provide a home from home environment for all children
Ensure children are supervised and attended to at all times, maintaining staff:child ratios
To model best practice in accordance with regulatory guideline

What we offer

Training and career development opportunities
Supportive Culture
Career Development
Work-Life Balance
Competitive Pay & Benefits
bonuses
pensions
paid leave

New

Brain Injury Service Manager

The Brain Injury Service Manager will lead the clinical oversight and developmen...

Location

United Kingdom , Chichester

Salary:

40000.00 - 50000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Registered Occupational Therapist, Physiotherapist, Speech and Language Therapist or Music Therapist
Significant experience in brain injury and neuro-rehabilitation
Experience providing clinical leadership, supervision, or service oversight
Strong communication and relationship-building skills

Job Responsibility

Provide senior clinical oversight and guidance to associate clinicians
Act as an escalation point for complex or high-risk cases
Quality check reports and carry out clinical audits
Ensure consistent, high-quality service delivery
Support recruitment and interview of new associate clinicians
Build relationships with clients, case managers, and referrers in order to grow the service
Represent the service at networking events and conferences

What we offer

28 days annual leave plus bank holidays (pro rata)
3 additional paid festive days
Private health insurance
Employee discount platform
EAP service
Pension contributions
Ongoing CPD and professional development support
A flexible, inclusive culture that listens, supports, and values every voice

Parttime

New

Service Advisor

The Service Advisor role is one of the most exciting and important roles in our ...

Location

United Kingdom , Banbury

Salary:

30000.00 - 35000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous customer facing service experience
Customer focus
Relationship maintenance skills
Communication skills
Ability to work in a fast-paced environment whilst meeting targets and deadlines

Job Responsibility

Act as the relationship manager between the customer and the workshop
Set customer expectations
Keep in touch with customers throughout the service or repair of their vehicle
Up sell additional products
Follow-up with the customer to ensure they are happy with the work carried out

What we offer

25 days holiday rising with length of service - plus bank holidays
Access to online rewards platform giving cash back and discounts for multiple retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Pension
Enhanced Maternity & Paternity
On-going training opportunities
Career path and progression

Fulltime

New

Deputy Food & Beverage Manager

We are seeking a dedicated and proactive Deputy Food & Beverage Manager to suppo...

Location

United Kingdom , Colchester

Salary:

28000.00 - 30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in Food & Beverage management desired
Financial skills in budgeting, cost control, and sales analysis desired
Excellent people management or supervisory skills, with a focus on recruitment, training, and performance
Ability to exemplify exceptional service standards and exceed guest expectations
Strong communication skills
Experience in inventory management and supplier relations an advantage

Job Responsibility

Support the management of food and beverage operations
Help lead a dedicated team to deliver exceptional service and memorable experiences
Oversee multiple dining areas
Maintain and exceed high service standards
Oversee the entire spectrum of the food and beverage operations
Assist in driving commercial performance, control costs, recruitment and optimise revenue
Ensure members and guests receive high quality dining experiences
Support the management of inventory, supplier relationships and facility upkeep
Assist with monitoring rotas and payroll
Support team development with continuous collaboration with senior management

What we offer

Complimentary access to our health club, group exercise classes, and golf facilities
Bonus holiday days to reward long tenure
Wedding Day off (conditions apply)
Birthday Day off (conditions apply)
A paid Volunteer Day to support causes you're passionate about (available after one year’s service)
70% off meals while on duty and 25% off when off-duty
25% off retail
25% off spa treatments (if booked and taken on the day)
Discounted membership for a friend or family member (available after probation and on a minimum 16 hours per week contract)
Access to our Employee Assistance Programme

Fulltime

Senior Principal Product Manager, Confluence AI

Atlassian

Location:
United States , San Francisco

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 23, 2025

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