Senior Principal Product Manager, Confluence AI Job at Atlassian (San Francisco)

Principal Product Manager, Editor Experience

We're hiring a Principal Product Manager, reporting to the Group Product Manager...

Location

Australia , Sydney

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

7+ years as a Product Manager or in an equivalent leadership position
Worked on B2B SaaS in a role connected with content creation, editing, and collaboration
Experience building SaaS products for all company sizes, from startups, to SMBs, through to large, complex enterprises
A proven track record for defining, building, and delivering high impact products that create real business and customer value in fast-growth or large-scale companies
Experience translating customer and business requirements into successful product strategies based on data and research
Experience balancing competing needs across customers
Strong technical background, comfortable understanding, sparring, and challenging technical approaches with experienced architects and senior engineering leadership
Experience communicating product updates, milestones, and progress to internal and external partners across the organization from end-users to senior executives

Job Responsibility

Develop the vision, strategy, and roadmap for a smarter, flexible, and more efficient editing experience that delights our customers
Lead the scope, rollout, and roadmap for new editor experiences that ship to our global customer base across platform
Collaborate with and influence multiple Confluence & Atlassian teams such as AI, Page Creation, Content Experience, Enterprise, Jira, and more to drive and deliver cohesive, cross-functional product outcomes
Work closely with Confluence leadership to build on top of Confluence Cloud’s creation and collaboration strategy
Deeply understand the content collaboration market, content editing, smart elements and formatting, customer problems, and opportunities

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Senior Principal - Customer Success, Strategic Accounts

Senior Principal role in Customer Success for Strategic Accounts, focusing on bu...

Location

Australia , Sydney; Melbourne

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

12+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers
Fluent Korean Speaking
Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention)
Experience with AI and digital transformation in enterprise environments
Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices
Proficiency with Customer Success Planning frameworks
experience using Gainsight, Salesforce, Tableau, or similar tools
Excellent problem-solving, communication, and stakeholder management skills

Job Responsibility

Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys
Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams
Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion
Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders
AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations
Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams
Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience
Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value

What we offer

Health and wellbeing resources
paid volunteer days
a wide range of perks and benefits designed to support you, your family and to help you engage with your local community

Fulltime

Principal Atlassian Consultant

We’re seeking an accomplished Principal Atlassian Consultant to join our Atlassi...

Location

United States of America

Salary:

Not provided

Modus Create

Expiration Date

Until further notice

Requirements

7+ years of consulting or enterprise Atlassian administration experience
Extensive hands-on experience configuring and administering Jira, Confluence, and JSM in complex, multi-project environments
Proven success in leading migrations, process transformations, or enterprise implementations
Strong organizational skills and ability to manage multiple parallel engagements
Exceptional written, verbal, and virtual facilitation skills
Atlassian Certifications (ACP-120, ACP-620, ACP-420, etc.) strongly preferred

Job Responsibility

Lead Strategic Engagements: Own end-to-end delivery for Atlassian consulting projects — from discovery through post-implementation stabilization
Facilitate customer discovery workshops to define business outcomes, tool architecture, and process alignment
Oversee multiple concurrent work streams, delegate effectively to junior consultants, and act as the Delivery Lead / Project Manager for enterprise engagements
Create client enablement materials (Confluence playbooks, video tutorials, live training) to drive long-term adoption and success
Atlassian Product Mastery: Deep, hands-on expertise with Jira Software, Jira Service Management, Confluence, and Atlassian Marketplace apps
Experience implementing Enterprise Service Management (ESM) use cases — including Incident, Problem, and Change Management processes — integrated with alerting, monitoring, and ITOM tools (e.g., PagerDuty, Opsgenie, ServiceNow, Datadog, Splunk)
Skilled in Atlassian Cloud Enterprise, Atlassian Guard, and Atlassian Intelligence (AI) capabilities, including automation, predictive analytics, and Rovo agent integration
Ability to advise clients on tool rationalization and modernization across the Teamwork, Strategy, and Service Management Collections
Cloud Migrations & Platform Architecture: Proven experience leading Atlassian Data Center → Cloud migrations, including app assessments, data cleanup, migration planning, and post-cutover optimization
Understanding of Cloud architecture, data residency, and governance best practices

What we offer

Remote work with flexible working hours
Modus Global Office Program: on-demand access to private offices, meeting rooms, co-working spaces and business lounges in locations in over 120 countries
Employee Referral Program
Client Referral Program
Travel according to client or team needs
The chance to work side-by-side with thought leaders in emerging tech
Access to more than 12,000 courses with a licensed Coursera account
Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role

Fulltime

Advisory Principal

We are looking for an Advisory Principal to join our globally-distributed Adviso...

Location

United States , New York

Salary:

149300.00 - 239800.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

10+ years of experience within SaaS companies
8+ years of Enterprise customer-facing consulting or success roles
Experience with Atlassian Cloud ecosystem including tools like Jira, Confluence, Guard, Loom, and Rovo
Demonstrated expertise in SaaS and Atlassian Cloud, integration methods, and security considerations
Deep technical expertise with at least one of the Atlassian System of Work Solutions and conversationally fluent in each of the others
Expertise in business opportunity discovery with experience identifying business challenges and prescribing solutions to realize value
Experience moving between technical practices and guiding customers on applying Atlassian Solutions
Change Management, Transformation, and solution rollout/adoption experience with Enterprise SaaS solutions
Experience working with Fortune 500 enterprise customers in a consulting or technical expert capacity
Specific and deep experience in one or more of: Finance, Healthcare, Automotive, Public Sector, Technology, Communications, and Manufacturing industries

Job Responsibility

Partner with customer, channel, and internal teams to solve Atlassian Platform challenges and achieve their business goals using Atlassian Solutions
Build relationships with senior customer leadership to understand their business, goals, and strategy to help support Atlassian's engagement roadmap
Reach into all parts of Atlassian to influence and facilitate a deeper level of engagement with our largest enterprise customers
Lead complex projects and drive global initiatives, providing strategic guidance within the business, and mentor team members
Create globally-applicable solution content to support customer goals and outcomes
Cultivate deep industry expertise, staying up-to-date with evolving practices that support different types of teams
Collaborate with Advisory peers and other internal and external partner teams to support the customer
Discover, experiment, and own the rollout of new practices across the organization for solution delivery
Design proof-of-concept solutions using Atlassian Intelligence and Rovo for Enterprise customers
Up-level the wider Success organization on the use of AI to drive productivity for Atlassian customers.

What we offer

Health coverage
Paid volunteer days
Wellness resources
Other perks and benefits.

Fulltime

New

QA Automation Engineer

DXC Technology – where brilliant people embrace change and seize opportunities t...

Location

Malaysia , Putrajaya

Salary:

Not provided

DXC Technology

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Information Technology, Computer Science, or equivalent
Relevant certifications or demonstrated learning paths (e.g., bootcamps) are also acceptable
Certification such as ITIL is an advantage
Proven experience as a QA Automation Engineer/Tester or in a similar role
Hands-on experience with Gherkin/Cucumber and Selenium
Proficiency in programming languages such as Java (preferred)
knowledge of Angular or COBOL is a plus
Solid understanding of automated testing tools, frameworks, and best practices
Experience with version control systems (preferably Git)
Familiarity with performance and load testing tools

Job Responsibility

Design, develop, and maintain automated test scripts for web applications and APIs
Build and enhance automation testing frameworks to support scalable test coverage
Set up and configure continuous testing processes within CI/CD pipelines
Ensure thorough testing and quality validation across all delivered features, enhancements, and upgrades
Collaborate closely with developers, business teams, and other stakeholders to fully understand system functionality and testing requirements
Provide clear and accurate effort estimates for testing activities
Document and report defects with sufficient detail to facilitate efficient resolution, and support development teams during troubleshooting
Effectively prioritize tasks to meet deadlines in a fast-paced environment
Champion a continuous improvement mindset, driving test automation maturity and efficiency

Fulltime

New

Housekeeper

Homes for Students is the UK’s leading independent provider of student accommoda...

Location

United Kingdom , Edinburgh

Salary:

12.21 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience of a similar role in a customer-focused environment
Ability to contribute to targets and deliver excellent results
Excellent communication and ability to provide an outstanding customer service
Effective team member with a flexible approach to work and colleagues
Ability to undertake manual work to a high standard
Commitment to undergo further training through operational requirements and personal staff development

Job Responsibility

Ensuring the common areas of the Property are cleaned to a high standard
Carrying out planned and reactive cleaning duties in student buildings located throughout the Property, student kitchen areas, offices, communal and toilet areas including replenishing consumables to a high standard of hygiene
Playing a key role in our summer turnaround time when we say goodbye to one intake of students and prepare for the next

What we offer

Generous holiday package of 25 days, plus bank holidays
Access to a range of exclusive retail discounts
Take your special day off (birthday)
Cycle-to-work scheme
2 charity days per annum
Opportunity to work towards a nationally recognised qualification

Parttime

New

Service Desk Manager

The Service Desk Manager will be responsible for the management of 24 x7 x 365 R...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Extensive Service Desk Management in a Managed Service environment working to ITIL methodology
Excellent organisational skills with the ability to work calmly under pressure, multitask and prioritise
Excellent interpersonal skills and the ability to work both independently and as part of a team
Excellent written and verbal communication skills
Excellent people management skills
Ability to lead and motivate a highly productive Service Desk team in a pressurised environment
Experience transforming immature service desk functions, to maturity (processes & people)
Very strong stakeholder management and communication skills

Job Responsibility

Day to day management of IT Staff and associated functional processes of PMC’s Service Desk 24x7x365 operating from India and UK offices, resolving Incidents within contractual SLAs
Work in a 24x7x365 environment ensuring the right level of Management support is always available to the Service Desk team
Responsible for the management of resources and shift schedules, ensuring they operate effectively factoring in holiday, unplanned absence, training, ticket volume peaks and troughs associated with seasonable ticket volumes
Responsible for successfully setting up a technical training function within Managed Services
Develop, implement, and manage Service Desk standards and operating procedures
Responsible for your team’s adherence to processes and procedures implemented to conform to contractual requirements and to maintain our accreditations e.g. ISO27001
Accountable for appraisals being conducted for all team members by your respective team leaders
Report on the Productivity and quality KPIs to Head of Service Desk and Managed Services Director on a daily, weekly and monthly basis as required
Train, coach and mentor your direct reports and other service desk members including the creation of career development plans
Manage staff recruitment, new starter procedures and staff retention

Fulltime

New

Employment Law Solicitor

We are seeking a pragmatic and commercially minded Employment Solicitor or CILEX...

Location

United Kingdom , Liverpool

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Solicitor or CILEx Lawyer with litigation rights / working toward obtaining with employment law experience
Ability to compile and analyze data and act according to the results
Commercially minded, and able to see opportunities to optimise outcomes in cases, both for the client and the firm
Competent working with a case management system and good knowledge of MS Office
High standard of quality of work, organisational skills and attention to detail
Experience of presenting data to an audience in a straightforward way
Strong communication skills and ability to lead by example. Confidence to challenge accepted working practices and offer solutions
Maintain a positive attitude, be self-motivated and use your own initiative in problem-solving
Resilient - able to deal with a fast-paced, changing environment whilst still achieving objectives, and motivating team to do so
Takes opportunities to develop and stretch themselves and their team, whilst seeking ways to add value to the firm.

Job Responsibility

Manage any employment law cases /disputes upon which the firm may be instructed
Manage and handle any internal employment disputes – litigated and non-litigated – that may arise
Participate in and provide support to an employment law legal helpline, providing advice and guidance to clients as and when required
To ensure understanding and compliance with internal SLAs, policies and procedures
To review employment policies/ practices across the firm, implementing any changes as and when needed
To provide full supervisory support and guidance on technical issues involving matters of employment law
To ensure any IT developments are appropriately implemented
To provide employment law training across the firm as and when needed
Ensure that an excellent level of customer service is provided and that clients’ expectations are proactively managed and any employment law cases are progressed
To highlight any potential risks to senior management

What we offer

25 days’ holiday plus bank holidays
Holiday buy and sell scheme
Hybrid working model
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme

Fulltime

Senior Principal Product Manager, Confluence AI

Atlassian

Location:
United States , San Francisco

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 23, 2025

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