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Zalando Lounge Logo Zalando Lounge · IT - Software Development

Senior Principal Product Manager – Partner Experience & AI Platform

Finland;Germany, Helsinki · Job Posted May 04, 2026
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Job Description

Zalando is on a mission to become a pan-European fashion and lifestyle ecosystem. Partner Tech acts as a key gateway to Zalando’s brand ecosystem. We build the infrastructure, digital interfaces, foundational data services and AI-driven intelligence that enable thousands of brand partners—from global fashion powerhouses to local boutiques—to operate and thrive within our B2C marketplace. By solving complex challenges along the full partner journey - from partner onboarding, article lifecycle and order management to assortment planning and commercial steering - we are on a mission to transform Zalando into the preferred platform for fashion and lifestyle across Europe. As Senior Principal Product Manager (Head-level IC), you will act as the horizontal steward of our end-2-end digital partner journey. You will bridge the gap between complex backend capabilities, data products and high-performing partner experiences, while architecting a next-generation AI platform that transforms static tools into intelligent, automated and agent supported workflows.

Job Responsibility

  • Oversee the end-to-end digital partner journey
  • Look beyond individual team boundaries to identify friction points in the ecosystem, coordinating cross-functional efforts to drive a cohesive, high-performance experience for our brands
  • Define the vision and strategy for our central AI Platform powering our digital partner ecosystem
  • Build internal infrastructure—such as LLM orchestration, agentic frameworks, and RAG patterns—that empowers our product teams to deploy intelligent automation for partners
  • Be a key driver of our platform evolution, ensuring our infrastructure is modular, extensible, and ready to integrate deeply with relevant external systems of our partners via APIs and autonomous agents
  • Directly oversee the roadmap for key central products, including our Partner Design System and the foundational technical infrastructure upon which partner-facing digital applications are built
  • Act as a high-bandwidth bridge between Engineering and leadership
  • Translate complex technical trade-offs into compelling business narratives that align with our long-term ecosystem goals
  • Play an active role in leveling up our product craft by coaching and mentoring more junior product colleagues in your product area and become a key member of our product craft leadership team in Partner Tech

Requirements

  • 10+ years of experience in high-scale platforms, SaaS, or Marketplaces
  • Understanding of APIs-as-products, developer experience (DX), and the nuances of building distributed platform services
  • Technically firm in the Generative AI stack
  • Deep understanding of LLM orchestration, Agentic workflows, and how to move from AI experimentation to production-grade automation
  • Expert at driving alignment across complex organizations
  • Ability to manage high-stakes change management and strategic programs without requiring direct line-management authority
  • Can spar with Principal Engineers on architecture and system design, then pivot to a commercial leadership meeting to discuss partner performance and scalability
  • Advocate for high-quality, consistent digital experiences as a strategic differentiator for our ecosystem
  • believe enterprise software should be as intuitive as B2C

What we offer

  • 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
  • 2 paid volunteering days a year
  • Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
  • Work from abroad for up to 30 working days a year
  • Employee shares program
  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
  • Relocation assistance available (subject to prior agreement)
  • Family services, including counseling and support
  • Health and wellbeing options (including Wellhub, formerly Gympass)
  • Mental health support and coaching available
  • Drive your development through our training platform and biannual peer-to-peer review
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