Senior Principal - Customer Success, Strategic Accounts Job at Atlassian (Sydney)

Associate Principal, Customer Success

GlobalData Healthcare operates an intelligence platform that empowers leaders to...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Substantial experience (typically 7+ years) in Customer Success, Account Management, or strategic client management within a B2B data, intelligence, analytics, SaaS, or professional-services environment
A demonstrable track record of owning and growing high-value enterprise relationships and personally carrying retention/renewal accountability
Domain knowledge of the pharmaceutical, biotech, medical device, or wider life sciences sector
Experience managing C-suite and senior stakeholder relationships in complex, multi-stakeholder organisations
Commercial acumen — confident discussing value, ROI, and renewal commercials, and partnering with Sales on expansion
Experience coaching or leading other CS / account professionals, formally or informally

Job Responsibility

Own the most strategic Majors relationships — act as the senior point of contact and trusted advisor to C-suite and senior decision-makers across a concentrated portfolio of high-ARR accounts
Build and execute strategic account plans — develop multi-year value and growth roadmaps for each named account, mapping stakeholders, use cases, risks, and white-space opportunity
Protect and grow ARR — own renewal and retention outcomes for the Majors book, driving Value Retention Rate (VRR) and Volume Renewal Rate while partnering with Account Management on upsell and cross-sell
De-risk renewals early — identify at-risk accounts through leading indicators (usage, sentiment, LOR), and lead structured re-onboarding and save interventions well ahead of the renewal window
Drive the full lifecycle — Sign → Onboard → Embed → Renew — ensuring every Majors account reaches deep, sticky adoption within the first 90 days and sustains it thereafter
Embed measurable value — connect GlobalData’s intelligence to client workflows and business outcomes, and capture proof of value through Likelihood-to-Renew (LOR) scoring and documented impact
Lead the Majors CS pod — coach, mentor, and set quality standards for Senior Customer Success Executives, modelling best-practice account leadership
Partner cross-functionally — work closely with Sales, Account Management, Product, and Analyst teams to resolve escalations and channel client needs into the business
Maintain a single source of truth — keep account health, risk, and activity current in Planhat and Salesforce, ensuring accurate forecasting of renewals
Surface intelligence — analyse usage and conversation data (e.g. via Gong) to identify churn drivers, expansion signals, and competitive/AI-displacement threats, feeding insight back to leadership

What we offer

health
finances
fitness
travel
tech

Fulltime

Principal Customer Success Manager

We are looking for a Principal Customer Success Manager to join our Customer Exp...

Location

Spain , Madrid

Salary:

Not provided

OneTrust

Expiration Date

Until further notice

Requirements

BA/BS in a relevant subject is required
6+ years in a client-facing role within a CSM role for strategic customers
Proven success and genuine enthusiasm for working directly with large customer and executives
Track record of successful engagement across corporate functions (Professional Services, Engineering, Sales, and Product Management)
Management of Strategic customers including Fortune 500 companies
Experience coordinating, hosting, and leading strategic meetings with C level executives
Ability to build relationships with key customer stakeholders at all levels, including C-suite level
Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
Experience navigating B2B Enterprise SaaS solutions with an enthusiasm for technology
Experience using SFDC, Gainsight and other CS Technology applications

Job Responsibility

Establish relationships with senior executive sponsors to become a strategic and trusted advisor throughout the lifecycle of our largest customers
Elevate our operational components of how we deliver towards our customers
Act as the primary contact and sherpa to help your customers navigate OneTrust cross-departmentally to provide product guidance
Accelerate customer solutions through knowledge of their business and best practice guidance
Deliver proactive communication and manage mission-critical escalations
Align customer’s roadmap with our product roadmap
Advocate for your customer by sharing their key business requirements internally with our Product and Engineering teams and managing their product feature requests.
Understand each customer's industry and Trust management strategy to help customer utilize the OneTrust platform to derive maximum business value
Deliver quarterly business reviews to communicate strategically with your customers and their executive teams to ensure we are delivering on their business objectives
Utilize Adoption metrics to share best practice, nurture value added activities, proactively identify risk and identify growth opportunities.

What we offer

comprehensive healthcare coverage
flexible PTO
equity RSUs
annual performance bonus opportunities
retirement account support
14+ weeks of paid parental leave
career development opportunities
company-paid privacy certification exam fees

Fulltime

Principal Customer Success Manager

Staffbase is looking for a Principal Customer Success Manager to join our team i...

Location

United States , New York

Salary:

140000.00 - 160000.00 USD / Year

Staffbase

Expiration Date

Until further notice

Requirements

8–10+ years of experience in Customer Success, Enterprise Consulting, or Strategic Account Management, preferably in SaaS or tech-enabled services
Deep understanding of internal communications practices, with 6+ years leading or advising on editorial strategy within a mature comms program
Strong communication and interpersonal skills
able to influence senior stakeholders and coach IC teams on comms best practices
Experience collaborating globally across business units and leadership levels
Proven ability to guide organizations through change, deliver measurable outcomes, and act as a trusted partner
Experience growing and retaining customers
Familiarity with digital communications tools (intranets, employee apps, comms planning platforms) and metrics (engagement, open rates, reach)
Self-motivated with a growth mindset and a strong sense of ownership
Experience with cross-functional collaboration and account planning in enterprise environments

Job Responsibility

Own and strategically manage a book of our largest enterprise customers, developing long-term success plans aligned with customer goals
Lead and facilitate executive business reviews, strategic planning sessions, and internal comms advisory conversations
Act as a strategic coach to customer teams—particularly Internal Communications leaders—sharing best practices around editorial planning, content governance, and campaign execution
Guide enterprise comms teams through onboarding, rollout, and long-term adoption of the Staffbase platform, driving early time-to-value and long-term engagement
Help customers design and optimize their comms strategy, including content calendars, governance models, measurement practices, and channel usage
Identify and mitigate risk early, working cross-functionally with Product, Support, and other GTM teams to ensure customer success, proactively demonstrate value, and drive timely SaaS subscription renewals — contributing to strong customer retention
Identify and support expansion opportunities in collaboration with Account Executives and Solution Engineers
Advocate for customer needs internally and contribute to product feedback loops
Serve as a trusted advisor and thought partner to large, global organizations managing complex change, executive messaging, and workforce engagement strategies

What we offer

Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance ($40 USD), from fitness to mental health, hobbies to relaxation
Support - we’re offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
Volunteer Day - you’ll get one day off per year for supporting a social project

Fulltime

New

Senior Customer Manager

As a Senior Customer Manager , you’ll be the strategic driver behind our princip...

Location

United States , Miami

Salary:

61500.00 - 78000.00 USD / Year

Acosta

Expiration Date

Until further notice

Requirements

Bachelor's degree
Business, Marketing, or related field preferred
Minimum 5+ years of progressive experience in Consumer-Packaged Goods (CPG), retail account management, marketing, or space management
Proven success in customer business planning, category management, and driving sales growth
Experience managing trade marketing funds, budgets, and financial performance
sales administration or finance background is a plus
Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and strong knowledge of web-based applications and data analytics tools
Ability to leverage technology and reporting systems to develop insights and execute plans
Exceptional presentation and communication skills
Strong strategic thinking and business development capabilities

Job Responsibility

Drive profitable growth for our principals across assigned customer accounts and divisions/markets
Deliver sales & share targets
Build and sell the Customer Business Plan
Be the customer's primary point of contact
Win at the shelf and online
Steward budgets & trade funds
Leverage data & technology
Collaborate to scale impact
Lead communication with principals
Strategize and pioneer growth

Fulltime

Principal Strategic Planning Program Manager - Data Center Leasing

Microsoft Cloud Operations and Innovation (CO+I) is the team behind Microsoft's ...

Location

United States , Redmond

Salary:

142800.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
1+ year(s) project or people management experience
3+ years of experience managing cross-functional and/or cross-team projects
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check

Job Responsibility

Architect and operationalize a strategic planning capability for Lease Acquisition (planning cadence, inputs/outputs, artifacts, and decision rhythms) to enable consistent, high-quality planning
Own portfolio-level strategic insights by synthesizing demand signals, supply optionality, financial constraints, and risk into clear narratives, recommendations, and tradeoffs that influence senior leadership decisions and long-term outcomes
Establish cross-functional governance (decision rights, forums, escalation paths) and drive alignment across stakeholders to ensure planning decisions are structured and in alignment with business priorities
Lead scenario planning and analysis to optimize acquisition strategies, balancing time-to-market, cost, risk, and resiliency across near-, mid-, and long-term horizons
Evaluate demand/supply changes against plan, drive cross-org decisioning, and ensure downstream execution reflects the approved plan
Drive fiscal accountability by setting financial benchmarks, monitoring trends and performance and developing recommendations for cost optimization
Develop regional strategies that align with global objectives, driving consistency while adapting to local market dynamics
Build and evolve planning mechanisms (portfolio models, reporting, executive dashboards) and the underlying data foundation - to be trusted, repeatable, auditable, and increasingly self-serve
Scale organizational strategic planning capability through process design, automation, and tooling - reducing cycle time, improving signal quality, and increasing adoption of standardized planning practices
Frame complex, ambiguous decisions into crisp executive narratives that clarify tradeoffs and recommendations, influence alignment and drive insight with senior leadership

Fulltime

Principal Customer Experience Program Manager

Microsoft 365 is redefining how work gets done in the era of AI. We are seeking ...

Location

United States , Multiple Locations

Salary:

142800.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
Prior work experience in consulting, delivery management and deep knowledge of competitive products and platforms position focused on collaboration and workforce productivity
Leadership: This role requires effective communication skills and the ability to demonstrate executive presence and confidence when engaging with customers at all levels
Demonstrates the ability to lead and empower teams made up of Microsoft, partner, and customer contributors, fostering collaboration and alignment to deliver complex solutions that drive overall customer success
Relationship Building: Proven track record of building relationships with senior customer executives in large or highly strategic accounts
Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
Demonstrates effective engagement management skills, including planning and managing a portfolio of engagements, driving cross‑group collaboration, orchestrating resources effectively, communicating with clarity, applying strong analytical capabilities, and maintaining exceptional attention to detail
Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication
Demonstrates effective presentation skills and is comfortable engaging large audiences across all levels of management, including senior executives, IT leaders, database administrators, and business decision makers
Technical: Experience with cloud and hybrid infrastructures, architecture designs, and preferred migrations

Job Responsibility

Lead customer engagement and growth program with select must win customers, driving measurable business outcomes across Microsoft 365 through competitive wins, customer acquisition, migrations, and sustained usage in complex, ambiguous environments
Own end-to-end customer success motions for strategic commercial customers, partnering with field sales, account teams, FastTrack, and partners to plan and execute high-quality engagements across cloud and on-premises workloads that accelerate deployment and value realization
Represent the voice of switchers and strategic customers, engaging deeply and directly with customers to triage, prioritize, and operationalize feedback, and translating competitive insights into clear, actionable signals that influence product strategy and execution
Influence product direction and platform evolution, partnering with Microsoft 365 product teams to balance customer needs, technical constraints, cost, and opportunity while improving fundamentals, simplicity, and AI-first experiences
Drive cross-organizational alignment without authority, connecting stakeholders across engineering, sales, customer success, partners, and leadership to unblock issues, anticipate systemic risks, and ensure cohesive execution
Define success metrics and operational rigor, establishing usage signals, health indicators, and leading metrics to guide decision-making, measure impact, and continuously improve customer outcomes
Ensure high-quality delivery of partner and FastTrack services, improving customer experience, accelerating migrations, and driving durable adoption of Microsoft cloud services
Communicate progress and insights to senior leadership, regularly presenting plans, customer showcases, competitive reviews, and executive briefings, including support for conferences, events, and leadership engagements
Raise the bar for program excellence, operating with multi-quarter ownership and accountability, proactively addressing systemic challenges, and serving as a role model and thought partner within the PM community

Fulltime

Principal Customer Solutions Engineering

This Principal Customer Solutions Engineering role sits at the intersection of A...

Location

United States , Redmond

Salary:

139900.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 6+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience
4+ years of customer-facing experience
5+ year(s) experience managing cross-functional and/or cross-team projects
5+ years working in web analytics, big data, data science, preferably with ads platform and experimentation technologies
3+ years experience in programming languages such as C, C#, C++, ASP.NET, Javascript
5+ years experience in database querying using SQL
5+ years experience with data analytics tools like R, Python, Excel, Tableau, SAS, or similar applications
5+ years working in Ad Tech OR equivalent experience
Data driven and problem solving skills
Ad Tech fundamentals

Job Responsibility

Own the end‑to‑end strategy, technical architecture, and operational health of first‑party supply and demand integrations across the Microsoft Monetize platform, spanning display, native, and video, with accountability for scale, performance, and long‑term marketplace sustainability
Set the technical and operational strategy for supply configuration and policy enforcement, defining standards for publisher setup, inventory packaging, demand eligibility, and governance to ensure consistency, quality, and monetization efficiency at scale
Lead onboarding and lifecycle management for first‑ and third‑party demand and supply partners, establishing integration requirements, certification criteria, and quality bars across OpenRTB, creative compliance, and auction behavior to protect marketplace integrity
Serve as the senior escalation point for complex monetization, delivery, and reporting issues, driving root‑cause analysis across configuration, bid traffic, and marketplace dynamics, and influencing platform or policy changes where systemic gaps exist
Partner deeply with senior stakeholders across Microsoft Advertising, Gaming, MSN, Outlook, and Sales to translate business priorities into platform strategy, ensuring technical execution aligns with revenue goals, publisher experience, and long‑term monetization roadmaps
Define and drive scalable operating models for supply management, providing strategic guidance, documentation, and frameworks that enable teams and partners to execute consistently while reducing operational friction and dependency on bespoke support
Identify and lead cross‑platform operational improvements, surfacing structural gaps, influencing product and engineering roadmaps, and establishing best practices for first‑party monetization and supply optimization
Leverage data, experimentation, and marketplace insights to shape strategy, analyzing supply performance, delivery trends, and monetization outcomes to inform configuration standards, prioritization decisions, and investment tradeoffs
Drive program leadership across complex, cross‑functional initiatives, setting vision and success metrics, aligning stakeholders, managing dependencies, and ensuring disciplined execution across 1P supply and monetization workstreams

Fulltime

Senior Principal Software Engineer, Infrastructure

At Docker, we make app development easier so developers can focus on what matter...

Location

United States , Seattle

Salary:

251000.00 - 352000.00 USD / Year

Docker

Expiration Date

Until further notice

Requirements

12+ years of software engineering experience with demonstrated expertise across multiple platform domains (identity, billing, data, infrastructure)
Proven track record architecting and delivering large-scale distributed systems serving millions of users and thousands of enterprise customers
Deep expertise in at least two of: identity/access management systems, billing/monetization platforms, data platforms, or cloud infrastructure
Broad working knowledge across all platform domains with ability to make sound architectural decisions spanning multiple areas
Expert-level understanding of API design, service architecture, and system integration patterns at scale
Experience with cloud platforms (AWS, GCP, or Azure) and modern infrastructure patterns (Kubernetes, service mesh, infrastructure-as-code)
Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
Track record of establishing strategic technical plans that directly enabled business outcomes (revenue growth, cost reduction, market expansion)
Experience translating business strategy into technical architecture and roadmaps
Demonstrated ability to identify and prioritize investments that provide maximum platform leverage

Job Responsibility

Define and own the multi-year technical vision for Docker's foundational platform, encompassing accounts, billing, data, enterprise governance, and infrastructure
Establish strategic plans and objectives for major platform initiatives, making architectural decisions that ensure effective achievement of Docker's business objectives
Contribute to and drive the strategic vision in collaboration with the VP of Engineering, translating organizational strategy into technical roadmaps that span multiple teams and years
Identify and prioritize platform investments that provide maximum leverage—capabilities built once that enable rapid iteration across all Docker products
Develop architectural principles and standards that guide technical decisions across the Bridge organization and influence product engineering teams
Anticipate future business needs and ensure platform architecture provides the flexibility to support Docker's evolving commercial models
Lead large cross-company programs that require coordination across Desktop, Hub, AI, Security, Cloud, and Platform teams
Architect the unified platform interfaces ("Control Planes") that enable product teams to answer canonical questions like "Can this user access this feature?" or "How much has this organization consumed?" without understanding underlying complexity
Drive convergence of fragmented systems across Docker—replacing product-specific implementations with shared platform capabilities for authentication, authorization, billing, and observability
Establish technical contracts between platform and product teams that enable independent velocity while ensuring consistency and reliability

What we offer

Freedom & flexibility
fit your work around your life
Designated quarterly Whaleness Days plus end of year Whaleness break
Home office setup
we want you comfortable while you work
16 weeks of paid Parental leave
Technology stipend equivalent to $100 net/month
PTO plan that encourages you to take time to do the things you enjoy
Training stipend for conferences, courses and classes
Equity

Fulltime

Select Country

Senior Principal - Customer Success, Strategic Accounts

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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