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Senior Principal - Customer Success, Strategic Accounts

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Atlassian

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Location:
Australia , Sydney ▼

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

Senior Principal role in Customer Success for Strategic Accounts, focusing on building trusted relationships with C-suite executives, driving product adoption and business outcomes, leading complex transformation initiatives, and advising on AI and emerging technologies.

Job Responsibility:

  • Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys
  • Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams
  • Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion
  • Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders
  • AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations
  • Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams
  • Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience
  • Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value

Requirements:

  • 12+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers
  • Fluent Korean Speaking
  • Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
  • Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention)
  • Experience with AI and digital transformation in enterprise environments
  • Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices
  • Proficiency with Customer Success Planning frameworks
  • experience using Gainsight, Salesforce, Tableau, or similar tools
  • Excellent problem-solving, communication, and stakeholder management skills

Nice to have:

  • Preferred: 5+ years with Atlassian-powered solutions
  • ITSM certification
  • experience with MEDDPICC or similar deal qualification frameworks
What we offer:
  • Health and wellbeing resources
  • paid volunteer days
  • a wide range of perks and benefits designed to support you, your family and to help you engage with your local community

Additional Information:

Job Posted:
December 05, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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