Senior Principal - Customer Success, Strategic Accounts Job at Atlassian (Sydney)

Principal Customer Success Manager

We are looking for a Principal Customer Success Manager to join our Customer Exp...

Location

Spain , Madrid

Salary:

Not provided

OneTrust

Expiration Date

Until further notice

Requirements

BA/BS in a relevant subject is required
6+ years in a client-facing role within a CSM role for strategic customers
Proven success and genuine enthusiasm for working directly with large customer and executives
Track record of successful engagement across corporate functions (Professional Services, Engineering, Sales, and Product Management)
Management of Strategic customers including Fortune 500 companies
Experience coordinating, hosting, and leading strategic meetings with C level executives
Ability to build relationships with key customer stakeholders at all levels, including C-suite level
Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
Experience navigating B2B Enterprise SaaS solutions with an enthusiasm for technology
Experience using SFDC, Gainsight and other CS Technology applications

Job Responsibility

Establish relationships with senior executive sponsors to become a strategic and trusted advisor throughout the lifecycle of our largest customers
Elevate our operational components of how we deliver towards our customers
Act as the primary contact and sherpa to help your customers navigate OneTrust cross-departmentally to provide product guidance
Accelerate customer solutions through knowledge of their business and best practice guidance
Deliver proactive communication and manage mission-critical escalations
Align customer’s roadmap with our product roadmap
Advocate for your customer by sharing their key business requirements internally with our Product and Engineering teams and managing their product feature requests.
Understand each customer's industry and Trust management strategy to help customer utilize the OneTrust platform to derive maximum business value
Deliver quarterly business reviews to communicate strategically with your customers and their executive teams to ensure we are delivering on their business objectives
Utilize Adoption metrics to share best practice, nurture value added activities, proactively identify risk and identify growth opportunities.

What we offer

comprehensive healthcare coverage
flexible PTO
equity RSUs
annual performance bonus opportunities
retirement account support
14+ weeks of paid parental leave
career development opportunities
company-paid privacy certification exam fees

Fulltime

Principal Customer Success Manager

Staffbase is looking for a Principal Customer Success Manager to join our team i...

Location

United States , New York

Salary:

140000.00 - 160000.00 USD / Year

Staffbase

Expiration Date

Until further notice

Requirements

8–10+ years of experience in Customer Success, Enterprise Consulting, or Strategic Account Management, preferably in SaaS or tech-enabled services
Deep understanding of internal communications practices, with 6+ years leading or advising on editorial strategy within a mature comms program
Strong communication and interpersonal skills
able to influence senior stakeholders and coach IC teams on comms best practices
Experience collaborating globally across business units and leadership levels
Proven ability to guide organizations through change, deliver measurable outcomes, and act as a trusted partner
Experience growing and retaining customers
Familiarity with digital communications tools (intranets, employee apps, comms planning platforms) and metrics (engagement, open rates, reach)
Self-motivated with a growth mindset and a strong sense of ownership
Experience with cross-functional collaboration and account planning in enterprise environments

Job Responsibility

Own and strategically manage a book of our largest enterprise customers, developing long-term success plans aligned with customer goals
Lead and facilitate executive business reviews, strategic planning sessions, and internal comms advisory conversations
Act as a strategic coach to customer teams—particularly Internal Communications leaders—sharing best practices around editorial planning, content governance, and campaign execution
Guide enterprise comms teams through onboarding, rollout, and long-term adoption of the Staffbase platform, driving early time-to-value and long-term engagement
Help customers design and optimize their comms strategy, including content calendars, governance models, measurement practices, and channel usage
Identify and mitigate risk early, working cross-functionally with Product, Support, and other GTM teams to ensure customer success, proactively demonstrate value, and drive timely SaaS subscription renewals — contributing to strong customer retention
Identify and support expansion opportunities in collaboration with Account Executives and Solution Engineers
Advocate for customer needs internally and contribute to product feedback loops
Serve as a trusted advisor and thought partner to large, global organizations managing complex change, executive messaging, and workforce engagement strategies

What we offer

Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance ($40 USD), from fitness to mental health, hobbies to relaxation
Support - we’re offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
Volunteer Day - you’ll get one day off per year for supporting a social project

Fulltime

Principal Customer Experience Program Manager

Microsoft 365 is redefining how work gets done in the era of AI. We are seeking ...

Location

United States , Multiple Locations

Salary:

142800.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
Prior work experience in consulting, delivery management and deep knowledge of competitive products and platforms position focused on collaboration and workforce productivity
Leadership: This role requires effective communication skills and the ability to demonstrate executive presence and confidence when engaging with customers at all levels
Demonstrates the ability to lead and empower teams made up of Microsoft, partner, and customer contributors, fostering collaboration and alignment to deliver complex solutions that drive overall customer success
Relationship Building: Proven track record of building relationships with senior customer executives in large or highly strategic accounts
Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
Demonstrates effective engagement management skills, including planning and managing a portfolio of engagements, driving cross‑group collaboration, orchestrating resources effectively, communicating with clarity, applying strong analytical capabilities, and maintaining exceptional attention to detail
Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication
Demonstrates effective presentation skills and is comfortable engaging large audiences across all levels of management, including senior executives, IT leaders, database administrators, and business decision makers
Technical: Experience with cloud and hybrid infrastructures, architecture designs, and preferred migrations

Job Responsibility

Lead customer engagement and growth program with select must win customers, driving measurable business outcomes across Microsoft 365 through competitive wins, customer acquisition, migrations, and sustained usage in complex, ambiguous environments
Own end-to-end customer success motions for strategic commercial customers, partnering with field sales, account teams, FastTrack, and partners to plan and execute high-quality engagements across cloud and on-premises workloads that accelerate deployment and value realization
Represent the voice of switchers and strategic customers, engaging deeply and directly with customers to triage, prioritize, and operationalize feedback, and translating competitive insights into clear, actionable signals that influence product strategy and execution
Influence product direction and platform evolution, partnering with Microsoft 365 product teams to balance customer needs, technical constraints, cost, and opportunity while improving fundamentals, simplicity, and AI-first experiences
Drive cross-organizational alignment without authority, connecting stakeholders across engineering, sales, customer success, partners, and leadership to unblock issues, anticipate systemic risks, and ensure cohesive execution
Define success metrics and operational rigor, establishing usage signals, health indicators, and leading metrics to guide decision-making, measure impact, and continuously improve customer outcomes
Ensure high-quality delivery of partner and FastTrack services, improving customer experience, accelerating migrations, and driving durable adoption of Microsoft cloud services
Communicate progress and insights to senior leadership, regularly presenting plans, customer showcases, competitive reviews, and executive briefings, including support for conferences, events, and leadership engagements
Raise the bar for program excellence, operating with multi-quarter ownership and accountability, proactively addressing systemic challenges, and serving as a role model and thought partner within the PM community

Fulltime

Principal Customer Solutions Engineering

This Principal Customer Solutions Engineering role sits at the intersection of A...

Location

United States , Redmond

Salary:

139900.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 6+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience
4+ years of customer-facing experience
5+ year(s) experience managing cross-functional and/or cross-team projects
5+ years working in web analytics, big data, data science, preferably with ads platform and experimentation technologies
3+ years experience in programming languages such as C, C#, C++, ASP.NET, Javascript
5+ years experience in database querying using SQL
5+ years experience with data analytics tools like R, Python, Excel, Tableau, SAS, or similar applications
5+ years working in Ad Tech OR equivalent experience
Data driven and problem solving skills
Ad Tech fundamentals

Job Responsibility

Own the end‑to‑end strategy, technical architecture, and operational health of first‑party supply and demand integrations across the Microsoft Monetize platform, spanning display, native, and video, with accountability for scale, performance, and long‑term marketplace sustainability
Set the technical and operational strategy for supply configuration and policy enforcement, defining standards for publisher setup, inventory packaging, demand eligibility, and governance to ensure consistency, quality, and monetization efficiency at scale
Lead onboarding and lifecycle management for first‑ and third‑party demand and supply partners, establishing integration requirements, certification criteria, and quality bars across OpenRTB, creative compliance, and auction behavior to protect marketplace integrity
Serve as the senior escalation point for complex monetization, delivery, and reporting issues, driving root‑cause analysis across configuration, bid traffic, and marketplace dynamics, and influencing platform or policy changes where systemic gaps exist
Partner deeply with senior stakeholders across Microsoft Advertising, Gaming, MSN, Outlook, and Sales to translate business priorities into platform strategy, ensuring technical execution aligns with revenue goals, publisher experience, and long‑term monetization roadmaps
Define and drive scalable operating models for supply management, providing strategic guidance, documentation, and frameworks that enable teams and partners to execute consistently while reducing operational friction and dependency on bespoke support
Identify and lead cross‑platform operational improvements, surfacing structural gaps, influencing product and engineering roadmaps, and establishing best practices for first‑party monetization and supply optimization
Leverage data, experimentation, and marketplace insights to shape strategy, analyzing supply performance, delivery trends, and monetization outcomes to inform configuration standards, prioritization decisions, and investment tradeoffs
Drive program leadership across complex, cross‑functional initiatives, setting vision and success metrics, aligning stakeholders, managing dependencies, and ensuring disciplined execution across 1P supply and monetization workstreams

Fulltime

Senior Principal Software Engineer, Infrastructure

At Docker, we make app development easier so developers can focus on what matter...

Location

United States , Seattle

Salary:

251000.00 - 352000.00 USD / Year

Docker

Expiration Date

Until further notice

Requirements

12+ years of software engineering experience with demonstrated expertise across multiple platform domains (identity, billing, data, infrastructure)
Proven track record architecting and delivering large-scale distributed systems serving millions of users and thousands of enterprise customers
Deep expertise in at least two of: identity/access management systems, billing/monetization platforms, data platforms, or cloud infrastructure
Broad working knowledge across all platform domains with ability to make sound architectural decisions spanning multiple areas
Expert-level understanding of API design, service architecture, and system integration patterns at scale
Experience with cloud platforms (AWS, GCP, or Azure) and modern infrastructure patterns (Kubernetes, service mesh, infrastructure-as-code)
Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
Track record of establishing strategic technical plans that directly enabled business outcomes (revenue growth, cost reduction, market expansion)
Experience translating business strategy into technical architecture and roadmaps
Demonstrated ability to identify and prioritize investments that provide maximum platform leverage

Job Responsibility

Define and own the multi-year technical vision for Docker's foundational platform, encompassing accounts, billing, data, enterprise governance, and infrastructure
Establish strategic plans and objectives for major platform initiatives, making architectural decisions that ensure effective achievement of Docker's business objectives
Contribute to and drive the strategic vision in collaboration with the VP of Engineering, translating organizational strategy into technical roadmaps that span multiple teams and years
Identify and prioritize platform investments that provide maximum leverage—capabilities built once that enable rapid iteration across all Docker products
Develop architectural principles and standards that guide technical decisions across the Bridge organization and influence product engineering teams
Anticipate future business needs and ensure platform architecture provides the flexibility to support Docker's evolving commercial models
Lead large cross-company programs that require coordination across Desktop, Hub, AI, Security, Cloud, and Platform teams
Architect the unified platform interfaces ("Control Planes") that enable product teams to answer canonical questions like "Can this user access this feature?" or "How much has this organization consumed?" without understanding underlying complexity
Drive convergence of fragmented systems across Docker—replacing product-specific implementations with shared platform capabilities for authentication, authorization, billing, and observability
Establish technical contracts between platform and product teams that enable independent velocity while ensuring consistency and reliability

What we offer

Freedom & flexibility
fit your work around your life
Designated quarterly Whaleness Days plus end of year Whaleness break
Home office setup
we want you comfortable while you work
16 weeks of paid Parental leave
Technology stipend equivalent to $100 net/month
PTO plan that encourages you to take time to do the things you enjoy
Training stipend for conferences, courses and classes
Equity

Fulltime

Senior Principal, Risk & Captive Management

As Senior Principal Risk & Captive Management, you will set the vision, strategy...

Location

United States

Salary:

188000.00 - 235000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of global insurance leadership, including oversight of large-scale corporate and captive operations
Bachelor’s degree in Insurance, Finance, Accounting, Actuarial Science, or related field required
MBA or advanced degree strongly preferred
Fully licensed actuary (FSA, FCAS, or equivalent) in good standing
Proven success designing, launching, and managing complex risk and coverage programs, ideally within platform or marketplace environments
Deep expertise in product development, underwriting, negotiation, claims resolution, and partnership management
Demonstrated ability to build and scale captive entities and risk financing initiatives
Exceptional leadership and talent development skills
Strategic, innovative, and consultative problem solver
Advanced financial planning, strategic thinking, and cross-functional collaboration abilities

Job Responsibility

Lead Global Insurance Portfolio: Own and manage Airbnb’s insurance products, ensuring strategic oversight of all protection programs
Drive Product Innovation: Direct the development, launch, and continuous improvement of new insurance offerings and captive solutions for emerging risks and opportunities
Strategic Leadership: Guide enterprise-wide insurance strategy through data-driven analysis, competitive benchmarking, and insights into industry trends
Join Relationship Management: Structure, negotiate, and nurture strategic relationships with insurers, reinsurers, brokers, TPAs, claims administrators, regulators, and partners for industry-leading coverage
Captive Operations Oversight: Oversee captive insurance activities, including underwriting, pricing, partner management, and policy development
Risk Financing Strategies: Evaluate and implement strategies such as self-funding, stop-loss, and property & casualty placements to optimize Airbnb’s risk and cost profile
Performance Analysis: Assess key metrics, market trends, and competitor actions to continually refine insurance offerings
Risk Management for Growth: Guide risk strategies for acquisitions, divestitures, and expansion into new products and markets
Go-To-Market Leadership: Lead commercial execution, regulatory registration, and compliance for insurance products
Cross-Functional Partnership: Work with senior leaders to design custom insurance programs that align with platform initiatives

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Senior Principal Technical Program Manager - ML Platform

Location

Salary:

231300.00 - 301975.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience on software teams as Development Manager, Technical Product Manager or TPM leading technical platforms areas
Deep domain experience in AI and/or Search. Example: Model Inference, Model Evaluation, Model Training, LLM Ops, Semantic Search, Search Relevance, etc.
Partner with Engineering in defining direction, strategy and execution at Platform level
Strategic thinking and ability to understand business objectives to translate them into technical problems and programs.
Technical understanding of systems involved. Willingness to develop domain expertise in the area they operate - storage, networking, authentication, capacity management, service deployments, etc.
TPMs are not expected to write or read code, but are expected to understand system flows, block architectures, APIs and such.
Experience defining and running end-to-end complex technical programs
Strong leadership, organizational, and communication skills

Job Responsibility

Understand and stay up-to-date on latest innovations in AI and Search. Partner closely with engineering teams to translate these into practical platform evolution for Atlassian bringing value to our customers.
Analyze business objectives, customer needs, product adoption inhibitors and opportunities, industry trends, and based on these, in close collaboration with your stakeholders, define a long-term strategy and roadmap for your platform and product components.
Understand business objectives and translate them into technical systems problems that need to be prioritized solved in the current business environment.
Define specific systems programs and create a plan of action for realizing those programs. Such programs could be around capacity planning, migration efforts, high availability, network architecture, performance optimization, reliability improvements and more.
Use your technical understanding of Atlassian and related systems to partner with and influence engineers and architects in making progress on these problems.
Responsible for taking a systematic approach to engineering problems. This includes: prioritizing tasks, scoping out the project, defining objectives, and making consistent progress against each of these.
Be accountable for the success of these technical programs by managing the entire lifecycle from initiation to forecasting, budgeting, scheduling, etc.
Manage complex dependencies and projects with a broad scope across the company

What we offer

health and wellbeing resources
paid volunteer days

Senior Recruiter, Customer Experience

We are seeking a Senior Recruiter, Customer Experience to join our growing GTM o...

Location

United States , San Francisco

Salary:

139000.00 - 168000.00 USD / Year

Crusoe

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent practical experience
4-7 years of full-cycle GTM recruiting experience, with direct ownership of GTM roles
Highly process oriented - knows how to hold interviewers accountable to hiring playbooks
Experience partnering with senior leaders and influencing hiring decisions through data, insight, and judgment
Deep expertise in passive sourcing, including LinkedIn and other strategic sourcing channels
Proven ability to manage multiple complex searches simultaneously without sacrificing quality or candidate experience
Confidence navigating compensation discussions, including equity-based offers
High attention to detail and a track record of maintaining clean, accurate documentation in an ATS
Comfort operating with ambiguity and evolving priorities in a dynamic environment
Startup or high-growth company experience is strongly preferred

Job Responsibility

Own full-cycle recruiting for GTM roles, like CSM and Customer Experience including senior, principal and director-level roles
Act as a trusted advisor to hiring managers, providing guidance on role scoping, leveling, market dynamics, and hiring tradeoffs
Partner with Customer Success, Cloud Engineering, and Sales Engineering stakeholders to deeply understand business priorities and hiring needs
Design and execute targeted sourcing strategies
Proactively identify, engage, and assess both active and passive candidates for current and future needs
Manage candidate pipelines with precision, ensuring strong momentum, clear communication, and an exceptional candidate experience
Lead offer strategy discussions, including compensation, equity, leveling, and closing, in partnership with leadership and compensation teams
Maintain impeccable data hygiene in the applicant tracking system, ensuring accurate tracking, dispositioning, and reporting
Build and nurture long-term talent networks for GTM talent to support ongoing and future hiring needs

What we offer

Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement

Fulltime

Select Country

Senior Principal - Customer Success, Strategic Accounts

Job Description

Job Responsibility

Requirements

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What we offer

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