Senior Principal Customer Success Manager Job at Randstad (Tokyo (東京23区))

Principal Program Manager Sales and Success

As the Principal Program Manager for Sales and Success, you will play a critical...

Location

United States , Austin; San Francisco; Seattle; New York

Salary:

158000.00 - 253800.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

Bachelor’s degree, advanced degree or certifications in program management or change management is a plus
10+ years of experience in program management, with a focus on portfolio management, preferably in a sales or customer success environment
Strong expertise in change management, with a proven ability to influence and drive large-scale initiatives
Exceptional communication and prioritization skills, with a talent for working cross-functionally with senior leaders, strategists, and program sponsors
Strong strategic mindset with an ability to navigate complexity, identify key themes, and deliver impactful solutions
Adept at managing multiple high-priority projects and balancing long-term strategic goals with near-term operational needs
Experience with project management tools and methodologies, including Agile, Lean, or similar frameworks

Job Responsibility

Partner with Portfolio Sponsors to design, develop, and structure the program portfolio, ensuring alignment across all stages of the customer lifecycle
Lead the framework development for each program stage, incorporating customer-centric insights and measurable objectives to ensure program readiness and success
Act as a primary advocate for prioritizing high-impact programs, ensuring all required information is gathered for a thorough prioritization phase
Identify and drive any necessary strategic work before advancing programs, fostering collaboration among key stakeholders to validate program alignment with overarching goals
Collaborate with cross-functional teams and strategists to develop a comprehensive roadmap for change management across Sales and Success
Monitor in-flight programs to assess and validate their strategic impact, making data-driven recommendations to adjust focus or resources as needed to drive outcomes
Take ownership of a key program within the portfolio, leading its execution from ideation through implementation
Oversee all aspects of program delivery, including stakeholder communication, resource allocation, and progress tracking, to ensure that the program meets its objectives and contributes to portfolio-level impact

What we offer

health and wellbeing resources
paid volunteer days
benefits, bonuses, commissions, and equity

Fulltime

Principal Customer Success Manager

The Customer Success Architect position is a technical champion within the Custo...

Location

United States

Salary:

115500.00 - 266000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10-15 years experience in IT management (ITOM)/APM fields
At least 5+ years experience in senior customer-facing positions as Implementation Architect, Service Delivery Architect, or Lead Solution Architect
In-depth knowledge and hands-on experience in Observability, Process Automation, Patching, AIOps
Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures
Excellent written and oral communication skills
Ability to perform proactive problem management, issue resolution, and manage customer expectations
Ability to quickly learn and certify newer technologies

Job Responsibility

Drive adoption of OpsRamp products and best practices with customers
Manage technical health of Enterprise/GSI/OEM clients
Own structured adoption and outcomes leading to value realization, expansion, and growth
Work with customers' technical/operational decision-makers to identify and prioritize business problems
Define KPIs and use cases
Plan technical strategies and build solutions
Design solution and architecture
Serve as trusted partner for customer on use-case and product functionality
Lead customers in application of OpsRamp products and services
Perform health checks during customer success engagement lifecycle

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion and flexible work arrangements

Fulltime

Principal Customer Success Manager

The Customer Success Architect position is a technical champion within the Custo...

Location

United States , New York

Salary:

115500.00 - 266000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10-15 years experience, preferably in the IT management (ITOM)/APM fields
At least 5+ years experience in senior customer-facing positions as an Implementation Architect, Service Delivery Architect, or Lead Solution Architect
In-depth knowledge and hands-on experience in one or more of the following: Observability, Process Automation, Patching, AIOps
An in-depth understanding of infrastructure management and intelligent automation is preferred
Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures
Excellent written and oral communication skills, analytical, self-motivated, and quick on-the-job learning skills
Effectively multitask between initiatives with minimal oversight and provide a positive customer service attitude.

Job Responsibility

Being the trusted partner for the customer on use-case and product functionality
Lead customers in the application of OpsRamp products and services offerings to meet their Business Outcomes
Develop a deep understanding of OpsRamp IT Operations Platform, architecture, and its capabilities through training and hands-on experience
Build on the technical design and architecture developed during the implementation phase to maintain a point-in-time architecture for each customer
Serve as an important source for information regarding the customer’s technical needs and provide customer feedback
Perform and own the health checks during the customer success engagement lifecycle in a client environment
Understand and document client use cases and build best practice enablement and content packs for the various use cases
Track support and feature requirements and interface with the Product and Engineering team where required
Establish technical authority quickly with executive technical customer stakeholders
Invest time in documenting best practices, capturing and disseminating knowledge, and other initiatives.

What we offer

Flexibility to manage work and personal needs
Health and emotional wellbeing support
Personal and professional development programs
Unconditional inclusion
Career growth and skill application programs.

Fulltime

Senior Principal - Customer Success, Strategic Accounts

Senior Principal role in Customer Success for Strategic Accounts, focusing on bu...

Location

Australia , Sydney; Melbourne

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

12+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers
Fluent Korean Speaking
Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention)
Experience with AI and digital transformation in enterprise environments
Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices
Proficiency with Customer Success Planning frameworks
experience using Gainsight, Salesforce, Tableau, or similar tools
Excellent problem-solving, communication, and stakeholder management skills

Job Responsibility

Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys
Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams
Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion
Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders
AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations
Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams
Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience
Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value

What we offer

Health and wellbeing resources
paid volunteer days
a wide range of perks and benefits designed to support you, your family and to help you engage with your local community

Fulltime

Senior Principal, Risk & Captive Management

As Senior Principal Risk & Captive Management, you will set the vision, strategy...

Location

United States

Salary:

188000.00 - 235000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of global insurance leadership, including oversight of large-scale corporate and captive operations
Bachelor’s degree in Insurance, Finance, Accounting, Actuarial Science, or related field required
MBA or advanced degree strongly preferred
Fully licensed actuary (FSA, FCAS, or equivalent) in good standing
Proven success designing, launching, and managing complex risk and coverage programs, ideally within platform or marketplace environments
Deep expertise in product development, underwriting, negotiation, claims resolution, and partnership management
Demonstrated ability to build and scale captive entities and risk financing initiatives
Exceptional leadership and talent development skills
Strategic, innovative, and consultative problem solver
Advanced financial planning, strategic thinking, and cross-functional collaboration abilities

Job Responsibility

Lead Global Insurance Portfolio: Own and manage Airbnb’s insurance products, ensuring strategic oversight of all protection programs
Drive Product Innovation: Direct the development, launch, and continuous improvement of new insurance offerings and captive solutions for emerging risks and opportunities
Strategic Leadership: Guide enterprise-wide insurance strategy through data-driven analysis, competitive benchmarking, and insights into industry trends
Join Relationship Management: Structure, negotiate, and nurture strategic relationships with insurers, reinsurers, brokers, TPAs, claims administrators, regulators, and partners for industry-leading coverage
Captive Operations Oversight: Oversee captive insurance activities, including underwriting, pricing, partner management, and policy development
Risk Financing Strategies: Evaluate and implement strategies such as self-funding, stop-loss, and property & casualty placements to optimize Airbnb’s risk and cost profile
Performance Analysis: Assess key metrics, market trends, and competitor actions to continually refine insurance offerings
Risk Management for Growth: Guide risk strategies for acquisitions, divestitures, and expansion into new products and markets
Go-To-Market Leadership: Lead commercial execution, regulatory registration, and compliance for insurance products
Cross-Functional Partnership: Work with senior leaders to design custom insurance programs that align with platform initiatives

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Senior Principal Technical Program Manager

Atlassians can choose where they work – whether in an office, from home, or a co...

Location

United States , Mountain View

Salary:

191600.00 - 307800.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience on software teams as Development Manager or TPM
Strategic thinking and ability to understand business objectives to translate them into technical problems and programs
Technical understanding of systems involved
Willingness to develop domain expertise in the area they operate - storage, networking, authentication, capacity management, service deployments, etc.
TPMs are not expected to write or read code, but are expected to understand system flows, block architectures, APIs and such
Experience defining and running end-to-end complex technical programs
Strong leadership, organizational, and communication skills

Job Responsibility

Analyze business objectives, customer needs, product adoption inhibitors and opportunities, industry trends, and based on these, in close collaboration with your stakeholders, define a long-term strategy and roadmap for your platform and product components
Understand business objectives and translate them into technical systems problems that need to be prioritized solved in the current business environment
Define specific systems programs and create a plan of action for realizing those programs
Use your technical understanding of Atlassian and related systems to partner with and influence engineers and architects in making progress on these problems
Responsible for taking a systematic approach to engineering problems
Be accountable for the success of these technical programs by managing the entire lifecycle from initiation to forecasting, budgeting, scheduling, etc.
Manage complex dependencies and projects with a broad scope across the company

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Senior Principal Product Manager, Confluence AI

As a Senior Principal Product Manager on the AI team for our Confluence product,...

Location

United States , San Francisco

Salary:

183200.00 - 294400.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

10+ years of experience in product management, with a focus on AI, machine learning, or related technologies
Proven track record of successfully leading cross-functional teams to deliver complex software projects and successfully iterating on functionality through experimentation
Strong understanding of AI and machine learning concepts, with experience in applying these technologies to real-world products and solutions
Excellent communication and interpersonal skills, with the ability to convey complex ideas to both technical and non-technical stakeholders
Demonstrated ability to thrive in fast-paced environments with high levels of ambiguity, where priorities may shift rapidly and flexibility is essential for success

Job Responsibility

Own the vision and roadmap for AI within Confluence
Act as an AI leader across Atlassian, shaping the overall product strategy and thinking of AI from your vantage point within Confluence
Lead a direct cross-functional team of ~60 engineers, designers, data scientists, and other discipline leads to deliver high-quality AI functionality and features to end users
Collaborate closely with internal Confluence teams to support the integration of AI capabilities into their feature development process, ensuring alignment with AI program goals and coherence of experiences
Work closely with partner teams, including central platform teams, to align on vision, strategy, and execution plans for AI initiatives across Atlassian products
Define key results (KRs) and metrics to measure the success and impact of AI features, and use data-driven insights to iterate and improve
Meet regularly with customers to gather feedback and requirements, and to obtain a deep understanding of customer pain points
Stay informed about industry trends, emerging technologies, and competitive landscape related to AI and machine learning, and leverage this knowledge to drive innovation within Confluence
Act as a subject matter expert on AI technologies and methodologies, providing guidance and mentorship to team members and stakeholders
Communicate effectively with stakeholders at all levels of the organization, including executive leadership

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

Senior Principal Technical Program Manager - Data Platform

You will shape a modern technical program management organization. The goal is t...

Location

United States , San Francisco

Salary:

191600.00 - 307800.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

12+ years experience working with software teams
4+ years recent experience leading platform and software teams in a similar Technical Program Management or Technical Product Management role
Experience building commercial Cloud Services / Platforms
Experience in designing and building back end software systems, including tradeoffs, launching and scaling
Experience leading strategy and execution on complex, cross divisional, technical programs, including analysing business priorities, customer needs, industry trends and articulating a long-term roadmap
Experience driving projects spanning multiple teams, including reaching agreements with your engineering partners and stakeholders, shepherding the projects while identifying and mitigating risks, making trade-off decisions optimising the outcome
Able to translate customer and/or product requirements into technical requirements

Job Responsibility

Shape a modern technical program management organization
Steer through growth and remove barriers in the journey towards long-term goals
Find agreement by creating guardrails and removing barriers to help teams accelerate
Build resilience into systems to ensure service and data availability for customers in the event of failures in system components
Define specific systems programs and create a plan of action for realizing those programs
Partner with and influence engineers and architects in making progress on problems
Take a systematic approach to engineering problems
Be accountable for the success of technical programs by managing the entire lifecycle from initiation to forecasting, budgeting, scheduling, etc.
Manage complex dependencies and projects with a broad scope across the company
Collaborate with functions across the company to create reliable and cost-effective disaster recovery solutions for all of Atlassian’s services

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

Senior Principal Customer Success Manager

Randstad

Location:
Japan , Tokyo (東京23区)

Category:
Consulting

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 15, 2025

Expiration:
March 25, 2026

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Senior Principal Customer Success Manager

Randstad

Location:Japan , Tokyo (東京23区)

Category:Consulting

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 15, 2025

Expiration:March 25, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Senior Principal Technical Program Manager - Data Platform

Location:
Japan , Tokyo (東京23区)

Category:
Consulting

Contract Type:
Employment contract

Job Posted:
April 15, 2025

Expiration:
March 25, 2026