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Senior Principal Customer Success Manager

https://www.randstad.com Logo

Randstad

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Location:
Japan , Tokyo (東京23区)

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Category:
Consulting

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Contract Type:
Employment contract

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Salary:

14000000.00 - 18000000.00 JPY / Year
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Job Description:

Drive business value and innovation in the financial services industry, shaping customer success at a leading tech company. Collaborate with C-level executives to help them achieve ROI and transformative business outcomes through innovative solutions.

Job Responsibility:

  • Leveraging customer success methodology to help customers achieve business objectives
  • Building and nurturing C-level relationships across accounts
  • Evangelizing the capabilities of the company's platforms across all Clouds and Services
  • Identifying risks to customers achieving their goals and building mitigation plans
  • Driving industry best practices and the evolution of product functionality

Requirements:

  • 15+ years of work experience in a related field
  • Extensive experience working with organizations in the financial services industry
  • Deep Financial Services industry expertise including markets and industry trends
  • Strong understanding of compliance and regulatory topics (e.g., MiFID, GDPR, AML, KYC, PSD2)
  • Ability to drive effective conversations at the C-level
  • Strong consulting skills and proven results working as a Trusted Advisor
  • In-depth knowledge of business processes (Sales, Marketing, Service, Support)
  • Strong knowledge of product and platform features, capabilities, and best use
  • Business level English skill
What we offer:
  • Health insurance
  • Pension insurance
  • Employment insurance
  • Saturdays, Sundays, and holidays off
  • Included 2M bonus

Additional Information:

Job Posted:
April 15, 2025

Expiration:
March 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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