Senior Principal Customer Success Manager Job at PagerDuty (New York)

Principal Customer Success Manager

The Customer Success Architect position is a technical champion within the Custo...

Location

United States

Salary:

115500.00 - 266000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10-15 years experience in IT management (ITOM)/APM fields
At least 5+ years experience in senior customer-facing positions as Implementation Architect, Service Delivery Architect, or Lead Solution Architect
In-depth knowledge and hands-on experience in Observability, Process Automation, Patching, AIOps
Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures
Excellent written and oral communication skills
Ability to perform proactive problem management, issue resolution, and manage customer expectations
Ability to quickly learn and certify newer technologies

Job Responsibility

Drive adoption of OpsRamp products and best practices with customers
Manage technical health of Enterprise/GSI/OEM clients
Own structured adoption and outcomes leading to value realization, expansion, and growth
Work with customers' technical/operational decision-makers to identify and prioritize business problems
Define KPIs and use cases
Plan technical strategies and build solutions
Design solution and architecture
Serve as trusted partner for customer on use-case and product functionality
Lead customers in application of OpsRamp products and services
Perform health checks during customer success engagement lifecycle

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion and flexible work arrangements

Fulltime

Principal Customer Success Manager

The Customer Success Architect position is a technical champion within the Custo...

Location

United States , New York

Salary:

115500.00 - 266000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10-15 years experience, preferably in the IT management (ITOM)/APM fields
At least 5+ years experience in senior customer-facing positions as an Implementation Architect, Service Delivery Architect, or Lead Solution Architect
In-depth knowledge and hands-on experience in one or more of the following: Observability, Process Automation, Patching, AIOps
An in-depth understanding of infrastructure management and intelligent automation is preferred
Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures
Excellent written and oral communication skills, analytical, self-motivated, and quick on-the-job learning skills
Effectively multitask between initiatives with minimal oversight and provide a positive customer service attitude.

Job Responsibility

Being the trusted partner for the customer on use-case and product functionality
Lead customers in the application of OpsRamp products and services offerings to meet their Business Outcomes
Develop a deep understanding of OpsRamp IT Operations Platform, architecture, and its capabilities through training and hands-on experience
Build on the technical design and architecture developed during the implementation phase to maintain a point-in-time architecture for each customer
Serve as an important source for information regarding the customer’s technical needs and provide customer feedback
Perform and own the health checks during the customer success engagement lifecycle in a client environment
Understand and document client use cases and build best practice enablement and content packs for the various use cases
Track support and feature requirements and interface with the Product and Engineering team where required
Establish technical authority quickly with executive technical customer stakeholders
Invest time in documenting best practices, capturing and disseminating knowledge, and other initiatives.

What we offer

Flexibility to manage work and personal needs
Health and emotional wellbeing support
Personal and professional development programs
Unconditional inclusion
Career growth and skill application programs.

Fulltime

Senior Principal - Customer Success, Strategic Accounts

Senior Principal role in Customer Success for Strategic Accounts, focusing on bu...

Location

Australia , Sydney; Melbourne

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

12+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers
Fluent Korean Speaking
Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention)
Experience with AI and digital transformation in enterprise environments
Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices
Proficiency with Customer Success Planning frameworks
experience using Gainsight, Salesforce, Tableau, or similar tools
Excellent problem-solving, communication, and stakeholder management skills

Job Responsibility

Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys
Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams
Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion
Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders
AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations
Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams
Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience
Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value

What we offer

Health and wellbeing resources
paid volunteer days
a wide range of perks and benefits designed to support you, your family and to help you engage with your local community

Fulltime

Senior Principal, Risk & Captive Management

As Senior Principal Risk & Captive Management, you will set the vision, strategy...

Location

United States

Salary:

188000.00 - 235000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of global insurance leadership, including oversight of large-scale corporate and captive operations
Bachelor’s degree in Insurance, Finance, Accounting, Actuarial Science, or related field required
MBA or advanced degree strongly preferred
Fully licensed actuary (FSA, FCAS, or equivalent) in good standing
Proven success designing, launching, and managing complex risk and coverage programs, ideally within platform or marketplace environments
Deep expertise in product development, underwriting, negotiation, claims resolution, and partnership management
Demonstrated ability to build and scale captive entities and risk financing initiatives
Exceptional leadership and talent development skills
Strategic, innovative, and consultative problem solver
Advanced financial planning, strategic thinking, and cross-functional collaboration abilities

Job Responsibility

Lead Global Insurance Portfolio: Own and manage Airbnb’s insurance products, ensuring strategic oversight of all protection programs
Drive Product Innovation: Direct the development, launch, and continuous improvement of new insurance offerings and captive solutions for emerging risks and opportunities
Strategic Leadership: Guide enterprise-wide insurance strategy through data-driven analysis, competitive benchmarking, and insights into industry trends
Join Relationship Management: Structure, negotiate, and nurture strategic relationships with insurers, reinsurers, brokers, TPAs, claims administrators, regulators, and partners for industry-leading coverage
Captive Operations Oversight: Oversee captive insurance activities, including underwriting, pricing, partner management, and policy development
Risk Financing Strategies: Evaluate and implement strategies such as self-funding, stop-loss, and property & casualty placements to optimize Airbnb’s risk and cost profile
Performance Analysis: Assess key metrics, market trends, and competitor actions to continually refine insurance offerings
Risk Management for Growth: Guide risk strategies for acquisitions, divestitures, and expansion into new products and markets
Go-To-Market Leadership: Lead commercial execution, regulatory registration, and compliance for insurance products
Cross-Functional Partnership: Work with senior leaders to design custom insurance programs that align with platform initiatives

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Senior Principal Technical Program Manager - ML Platform

Location

Salary:

231300.00 - 301975.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience on software teams as Development Manager, Technical Product Manager or TPM leading technical platforms areas
Deep domain experience in AI and/or Search. Example: Model Inference, Model Evaluation, Model Training, LLM Ops, Semantic Search, Search Relevance, etc.
Partner with Engineering in defining direction, strategy and execution at Platform level
Strategic thinking and ability to understand business objectives to translate them into technical problems and programs.
Technical understanding of systems involved. Willingness to develop domain expertise in the area they operate - storage, networking, authentication, capacity management, service deployments, etc.
TPMs are not expected to write or read code, but are expected to understand system flows, block architectures, APIs and such.
Experience defining and running end-to-end complex technical programs
Strong leadership, organizational, and communication skills

Job Responsibility

Understand and stay up-to-date on latest innovations in AI and Search. Partner closely with engineering teams to translate these into practical platform evolution for Atlassian bringing value to our customers.
Analyze business objectives, customer needs, product adoption inhibitors and opportunities, industry trends, and based on these, in close collaboration with your stakeholders, define a long-term strategy and roadmap for your platform and product components.
Understand business objectives and translate them into technical systems problems that need to be prioritized solved in the current business environment.
Define specific systems programs and create a plan of action for realizing those programs. Such programs could be around capacity planning, migration efforts, high availability, network architecture, performance optimization, reliability improvements and more.
Use your technical understanding of Atlassian and related systems to partner with and influence engineers and architects in making progress on these problems.
Responsible for taking a systematic approach to engineering problems. This includes: prioritizing tasks, scoping out the project, defining objectives, and making consistent progress against each of these.
Be accountable for the success of these technical programs by managing the entire lifecycle from initiation to forecasting, budgeting, scheduling, etc.
Manage complex dependencies and projects with a broad scope across the company

What we offer

health and wellbeing resources
paid volunteer days

Principal Product Manager

As a Principal Product Manager, you will play a crucial role in shaping the futu...

Location

Sweden , Stockholm

Salary:

Not provided

Epidemic Sound

Expiration Date

Until further notice

Requirements

12+ years of Product Management experience, with strong experience in AI/ML product domains
A proven track record of bringing complex, technical, or data-driven products from concept to launch, driving major business impact
Proven success in shaping strategy across multiple teams or product lines and driving shared outcomes
Deep knowledge of industry trends, emerging AI practices and competitive landscape, with the ability to apply these insights to shape the strategy and roadmap

Job Responsibility

Strategy and vision: Shape the cross-company AI/ML strategy by translating industry trends and high-level goals into a long-term capabilities roadmap. You identify where AI can meaningfully improve the customer experience and ensure development is aligned with business priorities
Cross organizational leadership: Act as the primary bridge between capability-building teams and client-facing product teams. You lead through ambiguity, translating user needs into clear, scalable technical requirements and driving strategic alignment across all stakeholders
Execution and delivery: Lead complex, cross-functional projects from concept to launch. You manage the end-to-end development of AI-powered features, ensuring quality, consistency, and measurable success across user-facing surfaces
Customer and market Leadership: Conduct deep market analysis and build strong relationships with partners and stakeholders. You use these insights to identify opportunities where AI can drive distinct value and elevate the overall user experience
Organization development and mentorship: Provide thought leadership on AI product direction and influence senior executives on critical tradeoffs. You actively mentor Product Managers and help uplift product practices and strategy development across the organization

Fulltime

Principal Product Manager - Developer Platform

Principal Product Manager role focused on developer platform at PagerDuty, leadi...

Location

United States

Salary:

180000.00 - 304000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

5+ years of product management experience in SaaS, enterprise software, or developer tools
Deep knowledge of integration architecture, patterns, and platforms
Understanding of cross-application business processes and API best practices
Technical depth and communication skills to collaborate effectively with senior engineers
Hands-on experience working with third‑party APIs, designing RESTful APIs, and partnering on integration solution design
Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops
Proficiency with analytics tools and a track record of data-driven decision-making
Ability to communicate clearly with customers and internal stakeholders across product and go-to-market
Strong customer empathy and a curiosity-driven approach to learning their needs
Ability to lead through influence and drive outcomes across teams

Job Responsibility

Guide the evolution of our API and developer experience empowering internal teams, customers and partners to build integrations with PagerDuty
Bridge the gap between understanding the burning problems of product development teams and API-first platform principles
Work closely with our AI team to align our API and MCP platforms, access control, and monetization strategy
Lead innovation of our platform with deeper integration of PagerDuty into the SDLC and specifically the developer experience
Engage with developers to understand how they want to use PagerDuty within the tools they use every day including IDPs, IDEs, chat tools, project management systems, and more
Play a key technical product leadership role to deliver strategic integrations into developer tools

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Principal Technical Product Manager (Data Products)

As Principal Product Manager for Data Products, you will lead the development of...

Location

United States

Salary:

144200.00 - 230000.00 USD / Year

Karat

Expiration Date

Until further notice

Requirements

8+ years of product management experience working on B2B offerings, with demonstrated expertise in shipping external monetizable products to technical audiences
Demonstrated experience defining, launching, selling, and scaling successful products with proven business impact, ideally from the ground up
Successful experience in executive presentations, ability to communicate the business value of complex products, and gain executive buy-in
Strong analytical skills with experience building customer-facing analytics products
Demonstrated ability to work with large datasets and translate data insights into customer-facing products
Experience designing products that help customers understand and act on complex data relationships
Ability to engage with senior leaders at large enterprises on topics related to talent benchmarking, workforce analytics, and industry standards
Excellent communication skills
able to explain complex concepts to diverse stakeholders and lead cross-functional teams
Must reside in specific U.S. states: CA, CT, Washington, D.C., FL, GA, IL, KS, MA, MD, MO, NC, NV, NY, OR, PA, RI, SC, TX, VA, WA

Job Responsibility

Product Strategy & Innovation: Define the roadmap for data products
evaluate how we should leverage our extensive interview dataset to create industry-leading benchmarking and analytics products
collaborate with leadership to shape Karat's strategy as the definitive measure of talent in the evolving technical assessment market
Product Development & Execution: Lead development of innovative data and benchmarking products
prioritize features based on customer needs and business objectives
partner with engineering, data science, and UX teams to deliver sophisticated yet intuitive analytics experiences
Analytics & Insights: Transform our extensive interview dataset into actionable benchmarking products
design products that provide customers with industry insights and competitive intelligence
develop frameworks for measuring and comparing talent across roles, levels, and interview formats
Market & Customer Focus: Interface with customer executives to capture critical feedback

What we offer

Employer-sponsored healthcare (100% premium coverage for employees and 75% premium coverage for eligible dependents)
Medical (Regence PPO and HDHP available)
HSA employer contribution for those enrolled in the HDHP medical plan
Dental and Vision (Guardian)
100% employer-paid Short-Term Disability, Long-Term Disability, and Standard Life Insurance
Optional Life Insurance available
Flexible Savings Account (Healthcare)
401(k) match of 4%
100% employer-paid mental wellness support via Spring Health for employees and eligible dependents
10 therapy sessions per year at no cost to employee

Fulltime

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Senior Principal Customer Success Manager

Job Description

Job Responsibility

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