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At KFH we are looking for a Senior Prime Relationship Manager to join our Lettings Management team in Wimbledon. Who are we? At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity. What’s the role? As a Senior Prime Relationship Manager, you’ll be responsible for managing a portfolio of high-value properties while delivering an exceptional customer experience. You’ll take ownership of client relationships, ensure legal and contractual obligations are met, and support the wider team in delivering a premium service.
Job Responsibility:
Managing high-value property portfolios with a strong client and tenant focus
Providing tailored recommendations and solutions to clients and tenants
Visiting properties regularly and liaising with contractors, clients, and tenants
Handling maintenance requests, safety inspections, and compliance documentation
Overseeing deposit returns, insurance claims, and refurbishment projects
Ensuring licensing, utility billing, and council tax obligations are met
Collaborating with colleagues and supporting the wider team
Producing client reports and maintaining accurate records
Escalating complex issues to your line manager when needed
Requirements:
A strong background in residential property management, ideally with experience in prime portfolios
Excellent communication skills – confident, clear, and professional
Experience managing third-party contractors and resolving issues efficiently
Great attention to detail and a proactive, solutions-focused mindset
ARLA qualification is essential
A collaborative approach and a passion for delivering outstanding service
The ability to stay organised and resilient under pressure