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Senior Prime Relationship Manager

United Kingdom, Wimbledon 36000.00 GBP / Year · Job Posted February 20, 2026
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Job Description

At KFH we are looking for a Senior Prime Relationship Manager to join our Lettings Management team in Wimbledon. As a Senior Prime Relationship Manager, you’ll be responsible for managing a portfolio of high-value properties while delivering an exceptional customer experience. You’ll take ownership of client relationships, ensure legal and contractual obligations are met, and support the wider team in delivering a premium service.

Job Responsibility

  • Managing high-value property portfolios with a strong client and tenant focus
  • Providing tailored recommendations and solutions to clients and tenants
  • Visiting properties regularly and liaising with contractors, clients, and tenants
  • Handling maintenance requests, safety inspections, and compliance documentation
  • Overseeing deposit returns, insurance claims, and refurbishment projects
  • Ensuring licensing, utility billing, and council tax obligations are met
  • Collaborating with colleagues and supporting the wider team
  • Producing client reports and maintaining accurate records
  • Escalating complex issues to your line manager when needed

Requirements

  • A strong background in residential property management, ideally with experience in prime portfolios
  • Excellent communication skills – confident, clear, and professional
  • Experience managing third-party contractors and resolving issues efficiently
  • Great attention to detail and a proactive, solutions-focused mindset
  • ARLA qualification is essential
  • A collaborative approach and a passion for delivering outstanding service
  • The ability to stay organised and resilient under pressure

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