Senior Pricing & Packaging Manager

• Lead pricing models and analysis to drive revenue growth, margin protection, and multi-product adoption
• Develop pricing hypotheses and evaluate opportunities across tiers, bundles, value metrics, and packaging design
• Identify and quantify opportunities such as discount leakage, bundle attach rate optimization, AI monetization, expansion unlocks, and cross-sell incentives
• Build business cases for pricing changes and present recommendations to executive stakeholders
• Own deal desk pricing reviews, including custom SKU approvals and non-standard discount requests
• Establish and maintain discount guardrails, floor pricing frameworks, and approval workflows
• Partner with Sales and Rev Ops to ensure consistent pricing discipline across regions and segments
• Manage ongoing SKU rationalization, packaging alignment, and pricing configuration updates
• Support new product and feature launches with pricing design, monetization analysis, and go-to-market readiness
• Conduct ad hoc pricing analyses to support business needs and executive decisions
• Ensure pricing documentation, sales enablement materials, and internal playbooks are up to date
• Partner closely with Revenue Operations on pricing systems, quoting structures, and reporting
• Work with FP&A to align pricing with cost-to-serve guardrails and margin objectives
• Collaborate with Product and GTM teams on packaging strategy and value communication
• Support Customer Insights initiatives including pricing surveys, WTP studies, and customer interviews
• Monitor market pricing trends and competitive positioning across Social Media Management and Listening platforms
• Maintain visibility into pricing shifts, value metric evolution, and packaging strategies across the market
• Provide periodic competitive pricing analysis to inform strategic decisions
• Perform other related duties as assigned

• 12+ years of experience in pricing, monetization, revenue strategy, or related analytical roles (preferably in SaaS or technology environments)
• Strong analytical and financial modeling skills
• comfort working with large datasets and translating insights into decisions
• Proven data visualization, manipulation and interpretation skills and experience, with tools such as Excel, Google Suite, Tableau, Salesforce
• Experience supporting deal desk or pricing governance processes
• Ability to balance strategic thinking with hands-on execution and operational ownership
• Strong cross-functional communication skills
• able to influence Sales, Finance, and Product stakeholders
• Experience with hybrid pricing models (seat-based, usage-based, tiered/slab pricing) preferred
• Accountability: holds self and others accountable to meet commitments
• Business Acumen: has an ability to see the big picture and understands the business implications of opportunities and decisions
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding

Experience with hybrid pricing models (seat-based, usage-based, tiered/slab pricing) preferred

• Health insurance including medical, dental, vision, life/disability insurances
• Employee and Family Assistance Program
• 401k Plan with a company match (up to 4% of base salary)
• Global Parental Leave (26 weeks of full and partially paid leave for eligible employees)