Senior Presales Engineer Job at Stytch

Job Description

This position is needed to enable our customers to build the future of communications. The Senior Solutions Engineer is a critical part of the sales team focused on our Digital Sales segment. Twilio’s Senior Solutions Engineers are responsible for delivering the Technical Win and best Product Fit to our customers.They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions. Senior Solutions Engineers should be comfortable engaging with mid-level managers or sketching out an API flow on a whiteboard with customer software engineers. As a Senior Solutions Engineer you will be able to fully and independently run low to mid-complexity opportunities. You will have exposure to all aspects of a deal and will work towards comprehensive knowledge of both our technology and elements of the deal cycle. Additionally, you will take the initiative in identifying and resolving issues that can improve the overall efficiency and effectiveness of the team. In doing so, you may lead the design and execution of small to medium technical projects with limited oversight.

Job Responsibility

Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs
Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges
Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success
Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations

Requirements

5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
Excellent communicator and presenter able to gain audience confidence
An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience
Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
Previous software development experience or working knowledge in one or more of the following areas
Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience

Nice to have

Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
Previous experience in Telecom, SIP, Contact Center, or Security is a plus
Experience with sales methodologies

What we offer

competitive pay
generous time off
ample parental and wellness leave
healthcare
retirement savings program
health care insurance
401(k) retirement account
paid sick time
paid personal time off
paid parental leave
equity plan
corporate bonus plan

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Senior Presales Engineer

Job Description

Job Responsibility

Requirements

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