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Hedera Hiring Ltd Logo Hedera Hiring Ltd · Energy

Senior Power Technical Support Engineer

United Kingdom, Livingston 43000.00 - 45000.00 GBP / Year · Job Posted January 09, 2026
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Job Description

This role is within a major Independent Distribution Network Operator (IDNO) and Independent Connections Provider (ICP) company. They specialise in multi-utility connections across the entire UK and have also branched out into the EV sector too. You’ll be responsible for a team of 4 technical support engineers in the company’s smart metering sector. You’ll ensure that the Operational support teams enable the company’s Dual Fuel strategy. This is an office based role with direct responsibility for supporting installation engineers with technical enquiries, aborts and supporting the planning team. You’ll raise and ensure non-conformances are closed out in a timely manner and source engineers for callouts to cover site emergency jobs.

Job Responsibility

  • Complete audits on photos brought back from smart metre installations from engineers - including van, WIP and post completion audits for the power
  • Provide technical advice to engineers in the field/out on site and process any aborts with clear reasoning as to why
  • Manage all the work streams within the team - managing a team of 4 support engineers across the tasks at hand
  • Managing the processes across technical and external suppliers
  • Ensure photo validation is completed
  • Work closely with the TSM Group to review all aborts and gas/power emergencies ensuring the root cause is identified and communicated to avoid repeats
  • Support the planning/new connections and instals team by providing technical advice on previously aborted/new jobs received
  • Provide technical assistance to external communications
  • Contribute to the company strategy of developing a dual fuel engineering resource
  • Assist with continual improvement of current processes and help provide direction on continual service improvements
  • Assist with the training & development of existing staff and new additions to the Technical Helpdesk providing necessary feedback to ensure ongoing reviews for new starter development

Requirements

  • Experience of a smart metering background (prefered)
  • CT or WC qualified - CT LV/HV etc
  • Smart metering or multi-phase
  • UK Drivers Licence
  • SMETS knowledge (Advantageous)

Nice to have

SMETS knowledge (Advantageous)

What we offer

  • Hybrid working - 3 days in office, two days from home
  • 35 days holiday (including bank holidays)
  • Pension scheme
  • Opportunity for bonus - company performance
  • Life assurance 4X salary
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