Job Description
The Portfolio Manager is responsible for presales engagement, solution design, and delivery for Vodafone Business customer solutions. This role primarily supports customer headquarters in Southeast Asia and Australasia, addressing demand for global products and multinational deployments. It encompasses end-to-end accountability for achieving successful business outcomes in line with defined contractual requirements and deliverables. This is a critical leadership role and is fundamental to the success of Vodafone Business in delivering and operating end-to-end solutions for our largest, strategic, multinational customers. Starting in the pre-sales phase it is the single interface between Vodafone Business and Vodafone Business Technology Solutions for customer opportunities ensuring that what we consult and sell, can be delivered and operated. Customer requirements are clear and translated into a solution design, all risks are known & documented with regular and standardized status updates provided back to Vodafone Business & its customers. During the sales engagement, the regional lead will be accountable for ensuring that VBTS input is provided into the Sales, Product and commercial strategy on specific deals/Verticals(e.g. Finance, Energy, Manufacturing and Logistics, etc). The regional lead will be accountable for ensuring that customer opportunities are signed-on (during the EDRA process) based on agreed criteria within VBTS. During the Sell phase and Build phase, the regional lead will have strong stakeholder relationships with the Customer, Sales, Finance, Legal, and Commercial, Supply Chain, Product, LOB and VBTS functions. Once in the delivery phase the project teams will then evolve to take on the responsibility for design and project implementation. The regional lead will then lead all aspects of portfolio delivery encompassing ~5 projects and programmes, a team of ~10 Project and Programme Managers, virtual team of ~10 Design resources with a TCV in excess of £50m. Transforming service delivery for Vodafone business customers, the solutions will often be technically complex and often non-standard. The regional lead will be accountable for managing; project budgets, deliverables, milestones and timescales for the portfolio to ensure all contractual obligations are met and ensure profitability for Vodafone business. Ensuring all projects are aligned to Vodafone governance and reporting. Accountable for customer governance, escalation, stakeholder management in Pre-sales, design, delivery, engineering & operations (where applicable). Accountable for resolving issues in processes, tools and ways of working which impact customers deliverables. Drive requirements & prioritisation for product enhancements, process, tools and capability enhancements, which affect customers. The regional lead will manage project teams scaled depending on customer demand. They will be accountable for developing and maintaining relationships with the key stakeholders, third parties and other external bodies to ensure a positive outcome and be responsible for the performance of the design and delivery. Based on the above requirements, the right candidate will be a high calibre individual with a background and extensive experience in technology programme delivery to corporate customers. They should be capable of setting the strategy for the team but also be comfortable in operating in a ‘hands on’ fashion with a particular affinity for the execution phase of each delivery. He/she should be capable of fostering cooperation with the different layers of Vodafone business. They should be a dynamic, agile, innovative leader who has the ability to leverage others’ performance without direct line management control and deal with ambiguity.
