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Senior PMO Assistant

United Kingdom, Neath Employment contract 40000.00 GBP / Year · Job Posted June 29, 2026
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Job Description

Senior PMO Assistant I Vidalert I Neath I Hybrid

Job Responsibility

  • Create, maintain, and organise project documentation, including - Project plans, Schedules, Status reports, Meeting minutes
  • Provide administrative support to the wider Customer Operations Team, including - Coordinating permits, Managing traffic management requirements, Obtaining third-party quotations, Proactively tracking actions and deadlines
  • Maintain and audit project documentation standards to ensure consistency and compliance with organisational processes
  • Coordinate and manage the scheduling of internal and external resources
  • Support the production of operational and project reporting
  • Deputise for the Head of Operational Delivery and Governance when required
  • Support the Head of Service Management with operational and governance activities
  • Coach, mentor, and provide training to PMO Assistants
  • Collaborate with the Quality Assurance team to ensure processes are appropriately documented and maintained
  • Support ISO and BSI audits as required
  • Contribute to wider business initiatives and continuous improvement activities

Requirements

  • Highly organised and capable of managing multiple priorities simultaneously
  • Results driven with a proactive approach to problem solving
  • Comfortable working in a busy, fast-paced environment
  • A strong team player who supports and develops colleagues
  • Passionate about continuous improvement and process optimisation
  • Must have PRINCE2 Foundation certification or higher
  • Strong understanding of PMO principles, governance, customer service best practices and project support functions

Nice to have

  • Experience supporting hardware and software deployment projects
  • Advanced knowledge of Microsoft Office applications
  • Knowledge of the ITIL framework
  • Experience using HALO ITSM
  • Experience within the traffic, parking, or highways technology sector

What we offer

  • Hybrid working
  • 25 days annual leave, plus bank holidays
  • Holiday purchase scheme – buy up to 5 additional days each year
  • Healthcare cash plan
  • Life Assurance
  • A wide range of flexible staff benefits, from high-street discounts to wellbeing and lifestyle perks
  • Cycle-to-work scheme
  • Enhanced Maternity & Paternity Package (subject to eligibility)

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