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Create, maintain, and organise project documentation, including - Project plans, Schedules, Status reports, Meeting minutes
Provide administrative support to the wider Customer Operations Team, including - Coordinating permits, Managing traffic management requirements, Obtaining third-party quotations, Proactively tracking actions and deadlines
Maintain and audit project documentation standards to ensure consistency and compliance with organisational processes
Coordinate and manage the scheduling of internal and external resources
Support the production of operational and project reporting
Deputise for the Head of Operational Delivery and Governance when required
Support the Head of Service Management with operational and governance activities
Coach, mentor, and provide training to PMO Assistants
Collaborate with the Quality Assurance team to ensure processes are appropriately documented and maintained
Support ISO and BSI audits as required
Contribute to wider business initiatives and continuous improvement activities
Requirements
Highly organised and capable of managing multiple priorities simultaneously
Results driven with a proactive approach to problem solving
Comfortable working in a busy, fast-paced environment
A strong team player who supports and develops colleagues
Passionate about continuous improvement and process optimisation
Must have PRINCE2 Foundation certification or higher
Strong understanding of PMO principles, governance, customer service best practices and project support functions
Nice to have
Experience supporting hardware and software deployment projects
Advanced knowledge of Microsoft Office applications
Knowledge of the ITIL framework
Experience using HALO ITSM
Experience within the traffic, parking, or highways technology sector
What we offer
Hybrid working
25 days annual leave, plus bank holidays
Holiday purchase scheme – buy up to 5 additional days each year
Healthcare cash plan
Life Assurance
A wide range of flexible staff benefits, from high-street discounts to wellbeing and lifestyle perks
Cycle-to-work scheme
Enhanced Maternity & Paternity Package (subject to eligibility)