Senior Player Support Executive Jobs

GlobalStep

Location:
India, Pune

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Player Support Executive will work in tandem with different operations teams (community, development, and marketing teams) to understand the needs of the game’s userbase. Bring them to the client’s attention to deliver a world-class player experience

Job Responsibility:

Being the voice of our players within our fast-growing Player Support Team
Working creatively across multiple projects and platforms at the same time
Staying on track with game updates, implementing procedures to support players about upcoming topics when needed
Communicating with players and solving their problems, questions regarding game details/accounts, and providing excellent customer service
Deliver feedback and bugs reported by players to our game teams and support them to provide solutions
Work closely with our internal teams to stay up to date on new and upcoming features

Requirements:

Experience in Email Support / Chat Support is mandatory
Passionate about Video Games
Fair understanding and experience around playing mobile games
Good English written and verbal communication skills
Exposure to Community Management
Computer literate (Proficiency in Microsoft applications, CRM tools, etc.)
Knowledge about mobile devices (Android, iOS)

What we offer:

Competitive salary and benefits package
A rare opportunity to help build and shape a brand-new team
A professional, fun, and supportive work environment

Additional Information:

Job Posted:
December 08, 2025

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Senior Player Support Executive