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Senior Platform Service Quality and Program Lead

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
United States , Iselin ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

167000.00 - 260000.00 USD / Year
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Job Responsibility:

  • Lead complex and unique initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
  • Act as an advisory to senior leadership, with strategic business solutions to companywide technology initiatives
  • Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
  • Understand and ensure compliance and risk management requirements for supported area and work with other stakeholders to implement key risk initiatives
  • Make decisions regularly for highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
  • Collaborate and consult with business and technology teams to provide comprehensive technological solutions for highly complex business problems
  • Provide guidance and mentorship to individuals at all levels and provide advice to senior leadership on highly complex and strategic issues
  • Ensure communication and information flow between business and technology teams

Requirements:

  • 7+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 6+ years of experience with either service management tools (e.g., Service Now, BMC Remedy, HP Service Center, Incident, and Task workflows)
  • 4+ years of experience in production management or platform operations in Capital Markets
  • 4+ years of experience with trading systems, prime brokerage, fx, risk, market data, order management, and post-trade processing.

Nice to have:

  • Experience with Trading Infrastructure and ecosystems
  • Experience in managing and reporting large programs of work in this space
  • Technical background in all aspects of Platform/SRE responsibilities
  • Strong understanding of Incident vs. Problem Management
  • Identify systemic issues and recurring failure patterns across incidents and problems
  • Lead or coordinate improvement projects that reduce incident recurrence, improve resilience, and close control gaps
  • Track delivery of remediation tasks and improvement actions through to completion, escalating blockers where required
  • Contribute to governance forums and advisory councils focused on Incident and Problem Management trends and outcomes
  • Communicate clearly with senior stakeholders on issue impact, progress, and outcomes
  • Build strong working relationships with platform leads, service owners, and operational teams
  • Contribute to management reporting and dashboards that highlight operational risk and improvement progress
What we offer:
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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