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Senior Platform Operations Specialist

https://www.tui.com Logo

TUI

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Location:
United Kingdom; Germany; Netherlands; Belgium; Sweden , Luton

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Join our Customer Data Management & Operations team to help maintain and optimise TUI's critical customer data infrastructure across our global markets.

Job Responsibility:

  • Monitor and maintain the operational performance of customer data platforms
  • Ensure system stability, health, availability, and optimal performance across global markets
  • Design, build, and maintain operational dashboards using Tableau, Datadog, or equivalent BI/observability tools
  • Investigate and resolve platform incidents and issues
  • Implement and manage platform changes and releases
  • Support data processing activities including monitoring data loads, extracts, and batch processes
  • Implement security and access controls for customer data platforms

Requirements:

  • Experience in IT operations, platform support, or similar roles
  • Knowledge of IT service management principles and practices
  • Hands-on experience building and maintaining dashboards in Tableau, Datadog, or equivalent analytics and monitoring platforms
  • Strong understanding of operational KPI design
  • Experience with system monitoring tools and troubleshooting complex technical issues
  • Understanding of data processing concepts and security management
  • Strong SQL proficiency, including complex joins, aggregations, CTEs, data validation queries, and performance optimisation
  • Problem-solving and analytical thinking
  • Meticulous attention to detail and commitment to quality
  • Communication and collaboration skills to work effectively in cross-functional environments
What we offer:
  • Attractive remuneration
  • Discretionary bonus schemes
  • Generous travel benefits
  • Extensive health & well-being support
  • Flexible working
  • Dynamic working environment
  • Access to TUI Learning Hub
  • Opportunities to work on global projects and teams
  • Involvement with local charity and sustainability initiatives

Additional Information:

Job Posted:
April 01, 2026

Expiration:
April 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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